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METHOD OF QUEUING AND RETURNING CALLS TO AN INTERACTIVE VOICE RESPONSE SYSTEM

  • US 20090110172A1
  • Filed: 10/26/2007
  • Published: 04/30/2009
  • Est. Priority Date: 10/26/2007
  • Status: Abandoned Application
First Claim
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1. A method, comprising:

  • storing information indicating a phone number of a calling party in response to the calling party initiating a call to a destination phone number that is a begin-hunt number for a hunt group including a plurality of channels;

    providing a first message to the calling party in response to determining that the channels are busy, the first message indicating that the call to the destination phone number has been placed in a queue associated with the hunt group, the first message also indicating that the calling party can elect to receive a call-back at the stored phone number of the calling party when one of the channels becomes available.

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