Location Based Services Quality Assessment
First Claim
1. A method of assessing quality of a service provided via a wireless network, the service involving location information, the method comprising:
- establishing a communication to a wireless device, the communication comprising target location data with respect to a present location of the wireless device;
accepting subjective quality information from the wireless device, the subjective information generated by a user of the wireless device;
correlating the subjective data with event and condition information affecting the wireless network;
reporting the quality of the service in association with a relevant subset of the event and condition information, the quality of the service related to an accuracy of the target location data.
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Accused Products
Abstract
A technique to gather and assess the quality of a location based services provided to a mobile wireless device via a wireless network includes providing location-based service information by referring to a target location of a requested item of interest within a proximity of the present location of the mobile wireless device. Subjective quality or accuracy information can be submitted to the wireless network from the from the wireless device. The subjective quality or accuracy information is correlated with event and condition information affecting the wireless network. Reports can be generated which indicate the quality and accuracy information of the target location information. The reports are useful for troubleshooting location-based service inaccuracy.
77 Citations
18 Claims
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1. A method of assessing quality of a service provided via a wireless network, the service involving location information, the method comprising:
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establishing a communication to a wireless device, the communication comprising target location data with respect to a present location of the wireless device; accepting subjective quality information from the wireless device, the subjective information generated by a user of the wireless device; correlating the subjective data with event and condition information affecting the wireless network; reporting the quality of the service in association with a relevant subset of the event and condition information, the quality of the service related to an accuracy of the target location data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for assessing quality of a service that provides target location information from a wireless telephone network, the system comprising:
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a wireless device, connected to the wireless telephone network, that accepts a subjective user input rating related to the service that provides the target location information; a data correlator receiving the subjective user input rating and associating the input rating with a call data record of the user and at least one network event, the association producing a target location information quality assessment record; a report generator, the report generator providing a plurality of quality assessment records for examination, the records indicating the subjective user input rating providing an assessment of the quality of the target location information. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A computer readable medium comprising computer instructions which, when executed, perform a method to assesses a quality of received target location information issued from a wireless telephone network, the instructions causing execution of steps comprising:
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establishing a communication to a wireless device, the communication comprising target location data with respect to a present location of the wireless device; accepting subjective quality information from the wireless device, the subjective information generated by a user of the wireless device; correlating the subjective data with event and condition information affecting the wireless telephone network; reporting the quality of the service in association with a relevant subset of the event and condition information.
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18. The computer-readable medium of claim 19, wherein correlating the subjective data with event and condition information affecting the wireless telephone network comprises correlating the subjective data with a time of the subjective data input, the present location of the wireless device, and network switching performance data.
Specification