System and Method for Virtual Queuing

• US 20090112638A1
• Filed: 10/29/2007
• Published: 04/30/2009
• Est. Priority Date: 10/29/2007
• Status: Abandoned Application

• Current Assignee: The Boeing Co.
• Original Assignee: The Boeing Co.
• Inventors: Kneller, Heidi J., Harkness, William A., Robb, Calsee N., Sharpe, Buddy L., Schalla, James P.
• Application Number:
  US11/927,490
• Publication Number:
  US 20090112638A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

A system for virtually queuing at least one passenger onboard a mobile platform is provided. The system includes a source of user input that enables the at least one passenger to request to be placed in a virtual line. The system also includes a queuing control module that generates queue data that includes at least one next passenger in the virtual line from a list of the at least one passenger requested to be placed in the virtual line. The system further includes a notification control module that notifies the at least one next passenger that the at least one passenger is next in the virtual line based on an operating condition associated with the mobile platform.

Claims

1. A system for virtually queuing at least one passenger onboard a mobile platform comprising:

a source of user input that enables the at least one passenger to request to be placed in a virtual line;

a queuing control module that generates queue data that includes at least one next passenger in the virtual line from a list of the at least one passenger requested to be placed in the virtual line; and

a notification control module that notifies the at least one next passenger that the at least one passenger is next in the virtual line based oil an operating condition associated with the mobile platform.

2. The system of claim 1, wherein the virtual line comprises a virtual line to access at least one lavatory on the mobile platform.

3. The system of claim 1, wherein the virtual line comprises a virtual line to exit the mobile platform, and the request comprises one of a request to exit the mobile platform first or a request for assistance to exit the mobile platform.

4. The system of claim 1, wherein the operating condition is selected from the group comprising:

an operating condition in which the passengers are requested to fasten a seatbelt coupled to a seat on the mobile platform, an input from a crew member of the mobile platform, and combinations thereof.

5. The system of claim 2, wherein the operating condition is selected from the group comprising:

an operating condition in which the passengers are requested to fasten a seatbelt coupled to a seat on the mobile platform, an input from a crew member of the mobile platform, an operating condition of the lavatory, and combinations thereof.

6. The system of claim 2, wherein the queuing control module further comprises:

a source of mobile platform layout data that provides a layout of the mobile platform;

a source of occupant data that indicates whether the lavatory is occupied by one of the passengers on the mobile platform;

a location control module that determines a location of a passenger seat of the at least one passenger based on the request and determines a location of a lavatory nearest the passenger seat based on the location of the passenger seat and the layout of the mobile platform;

a queuing data store that stores the list that includes the virtual line associated with the at least one lavatory;

a queuing module that generates the queue data based on the occupant data and the virtual line associated with the at least one lavatory; and

wherein the queuing module updates the list or generates a new list based on the occupant data and the virtual line associated with the at least one lavatory.

7. The system of claim 6, wherein the queue data is generated if the lavatory is empty, and the queuing module updates the list if the lavatory is occupied.

10. The system of claim 5, wherein the notification control module further comprises:

a flight control module that determines, based on the operating condition, whether to delay access to the at least one lavatory; and

a notification module that receives the queue data and notifies the at least one next passenger that the at least one passenger is next in the virtual line if the flight control module does not determine to delay access to the at least one lavatory.

11. The system of claim 4, wherein the notification control module further comprises:

a flight control module that determines, based on the operating condition, whether to delay exit from the mobile platform; and

a notification module that receives the queue data and notifies the at least one next passenger that the at least one passenger is next in the virtual line if the flight control module does not determine to delay exit from the mobile platform.

12. The system of claim 1, wherein the notification control module notifies the at least one next passenger that the at least one passenger is next in the virtual line by one of the following:

a change in a reading light associated with at least one next passenger, a symbol projected onto an area occupied by the at least one next passenger, a message delivered through an entertainment system associated with the at least one next passenger, a message delivered to a personal computing device associated with the at least one next passenger, a tactile signal in a seat associated with the at least one next passenger, an auditory signal delivered in range of the at least one next passenger, a visual signal on a seatbelt associated with a seat of the at least one passenger and combinations thereof.

8. The system of 3, wherein the queuing control module further comprises:

a source of mobile platform layout data that provides a layout of the mobile platform;

a source of passenger data that indicates whether the at least one passenger who generated the request has a connection after the arrival of the mobile platform;

a location control module that determines a location of a passenger seat associated with the at least one passenger based on the request;

a queuing data store that stores the list that includes the virtual line associated with the exit of the mobile platform; and

a queuing module that generates the queue data based on the passenger data and the virtual line associated with the exit of the mobile platform; and

wherein the queuing module updates the list or generates a new list based on the passenger data and the virtual line associated with the exit of the mobile platform.

9. The system of claim 8, wherein the new list is generated if the passenger does not have a connection after the arrival of the mobile platform or the request is for assistance to exit the mobile platform.

13. A method of virtually queuing passengers onboard a mobile platform comprising:

generating a virtual line based on at least one user input from at least one passenger seated in a passenger seat onboard the mobile platform;

queuing at least one next passenger in the virtual line; and

notifying the at least one next passenger in the virtual line based on an operating condition associated with the mobile platform, with notifying the at least one next passenger including at least one of the following;

changing a visual output of a reading light associated with at least one next passenger;

projecting a symbol onto an area occupied by the at least one next passenger;

delivering a message through an entertainment system associated with the at least one next passenger;

delivering a message to a personal computing device associated with the at least one next passenger;

generating a tactile signal in a seat associated with the at least one next passenger;

delivering an auditory signal within an auditory range of the at least one next passenger;

notifying the at least one passenger by generating a visual signal on a seatbelt associated with the passenger seat of the at least one passenger; and

notifying the at least one next passenger through combinations thereof.

14. The method of claim 13, wherein generating the virtual line further comprises generating a virtual line to access at least one lavatory on the mobile platform.

15. The method of claim 13, wherein generating the virtual line comprises generating a virtual line to exit the mobile platform, and the request comprises one of a request to exit the mobile platform first or a request for assistance to exit the mobile platform.

16. The method of claim 14, wherein generating the virtual line further comprises:

providing a layout of the mobile platform that includes a location of the at least one lavatory and the location of the passenger seat;

providing an occupant sensor in the at least one lavatory;

sensing if the lavatory is occupied by one of the passengers on the mobile platform;

determining a location of the passenger seat from the layout;

determining a location of a lavatory nearest the passenger seat based on the location of the passenger seat and the layout;

queuing the at least one passenger that the lavatory nearest the passenger seat is available if the occupant sensor in the lavatory signals that the lavatory is empty; and

updating the list to include the at least one passenger if the occupant sensor signals that the at least one lavatory is occupied.

17. The method of 15, wherein the queuing control module further comprises:

providing a source of passenger data that indicates whether the at least one passenger who generated the request has a connection after the arrival of the mobile platform; and

queuing the at least one next passenger to exit the mobile platform first if the at least one next passenger has a connection after the arrival of the mobile platform.

18. An aircraft comprising:

a fuselage that includes at least one door for exiting the aircraft and at least one lavatory, with exit through the at least one door and access to the at least one lavatory controlled by a virtual queuing control system including;

a queuing control module that generates queue data that includes a virtual line for exit through the at least one door or access to the at least one lavatory.

19. The aircraft of claim 18, further comprising

a flight control module that determines, based on an operating condition, whether to delay access to the at least one lavatory or to delay the exit through the at least one door;

a notification module that receives the queue data and notifies the at least one next passenger that the at least one passenger is next in the virtual line if the flight control module does not determine to delay access to the at least one lavatory or exit through the at least one door; and

wherein the notification control module notifies the at least one next passenger that the at least one passenger is next in the virtual line by one of the following;

a change in a reading light associated with at least one next passenger, a symbol projected onto an area occupied by the at least one next passenger, a message delivered through an entertainment system associated with the at least one next passenger, a message delivered to a personal computing device associated with the at least one next passenger, a tactile signal in a seat associated with the at least one next passenger, an auditory signal delivered in range of the at least one next passenger, a visual signal on a seatbelt associated with a seat of the at least one passenger and combinations thereof.

20. The system of claim 18, wherein the queuing control module further comprises:

a source of mobile platform layout data that provides a layout of the mobile platform;

a source of occupant data that indicates whether the lavatory is occupied by one of the passengers on the mobile platform;

a source of passenger data that indicates whether the at least one passenger who generated the request has a connection after the arrival of the mobile platform;

a location control module that determines a location of the passenger seat based on the request, and determines a location of a lavatory nearest the passenger seat based on the location of the passenger seat;

a queuing data store that stores the list that includes the virtual line associated with the at least one lavatory and the exit through the at least one door; and

a queuing module that generates the queue data based on the occupant data and the virtual line associated with the at least one lavatory, and generates the queue data based on the passenger data and the virtual line associated with the exit of the mobile platform.

21. A system for virtually queuing at least one passenger onboard an aircraft for access to at least one lavatory or for exiting the aircraft comprising:

a source of user input that enables the at least one passenger to request to be placed in a virtual line to access at least one lavatory onboard the aircraft or to exit the aircraft,

a source of aircraft layout data that provides a layout of the aircraft, occupant data that indicates whether the lavatory is occupied by one of the passengers on the aircraft and passenger data that indicates whether the at least one passenger who generated the request has a connection after the arrival of the aircraft;

a location control module that determines a location of a passenger seat of the at least one passenger based on the request and determines a location of a lavatory nearest the passenger seat based on the location of the passenger seat and the layout of the aircraft;

a queuing module that generates queue data that includes at least one next passenger in the virtual line from a list of the at least one passenger requested to be placed in the virtual line, the queue data based on the occupant data and the list associated with the at least one lavatory, the queuing module updates the list or generates a new list based on the occupant data and the virtual line associated with the at least one lavatory;

a flight control module that determines, based on an operating condition, whether to delay exit from the mobile platform the operating condition selected from the group comprising;

an operating condition in which the passengers are requested to fasten a seatbelt coupled to a seat on the aircraft, an input from a crew member of the aircraft, an operating condition of the lavatory, and combinations thereof;

a notification module that receives the queue data and notifies the at least one next passenger that the at least one passenger is next in the virtual line if the flight control module does not determine to delay access to the at least one lavatory or to delay exit from the aircraft; and

the notification module notifies the at least one next passenger that the at least one passenger is next in the virtual line by one of the following;

a change in a reading light associated with at least one next passenger, a symbol projected onto an area occupied by the at least one next passenger, a message delivered through an entertainment system associated with the at least one next passenger, a message delivered to a personal computing device associated with the at least one next passenger, a tactile signal in a seat associated with the at least one next passenger, an auditory signal delivered in range of the at least one next passenger, a visual signal on a seatbelt associated with a seat of the at least one passenger and combinations thereof.

22. A method of virtually queuing passengers onboard an aircraft for access to at least one lavatory or for exiting the aircraft comprising:

generating a virtual line to access the at least one lavatory on the aircraft or to exit the aircraft based on at least one user input from at least one passenger seated in a passenger seat onboard the aircraft;

providing a layout of the aircraft that includes a location of the at least one lavatory and the location of the passenger seat, and a source of passenger data that indicates whether the at least one passenger who generated the request has a connection after the arrival of the mobile platform;

providing an occupant sensor in the at least one lavatory;

sensing if the lavatory is occupied by one of the passengers on the aircraft;

determining a location of the passenger seat from the layout;

determining a location of a lavatory nearest the passenger seat based on the location of the passenger seat and the layout;

queuing the at least one passenger that the lavatory nearest the passenger seat is available if the occupant sensor in the lavatory signals that the lavatory is empty;

updating the list to include the at least one passenger if the occupant sensor signals that the at least one lavatory is occupied;

queuing the at least one next passenger to exit the aircraft first if the at least one next passenger has a connection after the arrival of the aircraft; and

notifying the at least one next passenger in the virtual line that the at least one next passenger is next to access the lavatory or exit the aircraft by at least one of the following;

changing a visual output of a reading light associated with at least one next passenger;

projecting a symbol onto an area occupied by the at least one next passenger;

delivering a message through an entertainment system associated with the at least one next passenger;

delivering a message to a personal computing device associated with the at least one next passenger;

generating a tactile signal in a seat associated with the at least one next passenger;

delivering an auditory signal within an auditory range of the at least one next passenger;

notifying the at least one passenger by generating a visual signal on a seatbelt associated with the passenger seat of the at least one passenger; and

notifying the at least one next passenger through combinations thereof.