SYSTEM AND METHOD FOR KNOWLEDGE MANAGEMENT

• US 20090112678A1
• Filed: 10/27/2008
• Published: 04/30/2009
• Est. Priority Date: 10/26/2007
• Status: Abandoned Application

• Current Assignee: Ingram Micro Incorporated (HNA Technology Co. Ltd.)
• Original Assignee: Ingram Micro Incorporated (HNA Technology Co. Ltd.)
• Inventors: Luzardo, Ngoc
• Application Number:
  US12/259,179
• Publication Number:
  US 20090112678A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and method for knowledge management in an organization. The system and method employs an intranet site whereby members of the organization can easily and efficiently access explicit knowledge and tacit knowledge relevant to complete processes in an organization. As members of an organization communicate and collaborate with each other using the present disclosure, new knowledge or ideas or best practices may form as a result of the collaboration which then should also be captured and codified as explicit knowledge.

Claims

1. A method of managing knowledge in an organization, said method comprising the steps of:

establishing a knowledge architecture, said knowledge architecture defining how the knowledge in an organization will be organized;

identifying and gathering the knowledge within the organization;

centralizing the knowledge in a centralized electronic storage medium pursuant to the knowledge architecture; and

establishing portals to the knowledge in the computer-based system such that members within the organization can access the knowledge from remote computer terminals.

2. The method of claim 1, further comprising the step of mapping key business processes of the organization.

3. The method of claim 1, further comprising the step of pushing knowledge in computer-based system to designated members within the organization.

4. The method of claim 1, further comprising the step of pulling knowledge from designated members within the organization.

5. The method of claim 1, further comprising the step of establishing collaborative sites in a computer network for groups within the organization.

6. The method of claim 1, wherein the step of centralizing the knowledge in a centralized electronic storage medium comprises the step of moving content from at least one of a shared network drive, personal hard drive, and e-mail to the centralized electronic storage medium.

7. The method of claim 1, further comprising the step of documenting knowledge in a person'"'"'s brain and placing it in the centralized electronic storage medium.

8. The method of claim 1, further comprising the step of establishing a usage and maintenance plan for the centralized electronic storage medium.

9. The method of claim 1, further comprising the step of establishing collaborative groups of members within the organization.

10. The method of claim 1, further comprising the step of identifying key business processes of the organization.

11. The method of claim 1, further comprising the step of establishing an intranet site accessible to the members of the organization.

12. The method of claim 1, further comprising the step of documenting tacit knowledge.

13. The method of claim 1, further comprising the step of establishing client portals to the knowledge in the centralized electronic storage medium.

14. The method of claim 1, further comprising the step of establishing employee or associate portals to the knowledge in the centralized electronic storage medium.

15. The method of claim 1, further comprising the step of classifying the knowledge.

16. The method of claim 1, further comprising the step of attaching expiration dates to the knowledge.

17. The method of claim 1, further comprising the step of providing metadata for the knowledge.

18. The method of claim 1, wherein metadata comprises at least one of the following:

a title, an identity of a subject matter expert;

an approved by message;

a description of a document;

a status of a document;

a next review date; and

keywords.

19. The method of claim 18, wherein the metadata further comprises at least one of the following:

a country or region and an identification of a target audience.

20. The method of claim 1, wherein the knowledge comprises official knowledge and unofficial knowledge.

21. The method of claim 1, further comprising the step of establishing user filters for the knowledge.

22. The method of claim 1, further comprising the step of dynamically updating the

23. The method of claim 1, further comprising the step of removing expired knowledge.

24. The method of claim 1, further comprising the step of providing a search engine for the knowledge.

25. The method of claim 1, further comprising the step of tracking usage of the knowledge.

26. The method of claim 1, further comprising the step of granting levels of access to the knowledge.

27. The method of claim 1, further comprising the step of limiting access to the knowledge based upon a user'"'"'s responsibilities.

28. A method of improving collaboration among members of an organization, said method comprising the steps of:

grouping the members of the organization into at least one collaborative team;

identifying knowledge pertinent to the at least one collaborative team;

documenting the knowledge pertinent to the at least one collaborative team in a tangible form;

storing the knowledge in the tangible form in an electronic storage medium;

providing an intranet site on a computer network as a portal to the knowledge in the tangible form on the electronic storage medium.

29. The method of claim 28, further comprising the step of mapping processes pertinent to the at least one collaborative team.

30. The method of claim 29, further comprising the step of identifying key individuals for accomplishing the processes.

31. The method of claim 29, further comprising the step of identifying knowledge and documents related to the processes.

32. The method of claim 28, further comprising the step of identifying common methodology of the at least one collaborative team.

33. The method of claim 28, further comprising the step of centralizing all electronic communications for the at least one collaborative team.

34. A method for facilitating a business process, said method comprising the steps of:

defining the business process;

identifying key persons needed to support or do the business process;

identifying explicit knowledge needed to support to do the business process; and

storing the explicit knowledge in an electronic storage medium such that the explicit knowledge is available over a network.

35. The method of claim 34, further comprising the step of identifying a subject matter expert for the business process.

36. The method of claim 34, further comprising the step of improving the explicit knowledge.

37. The method of claim 34, further comprising the step of identifying all tools/technology needed to support a process.

38. The method of claim 34, further comprising the step of identifying tacit knowledge needed to support or do the business process.

39. The method of claim 38, further comprising the step of documenting the tacit knowledge.

40. The method of claim 39, further comprising the step of storing the tacit knowledge in the electronic storage medium such that the tacit knowledge is available over the network.

41. The method of claim 34, wherein the step of defining the business process, includes mapping the inputs and outputs of the business process.

42. The method of claim 34, further comprising the step of naming the process.

43. The method of claim 34, further comprising the step of identifying the roles of the key persons.

44. A method of improving workflow in an organization, said method comprising the steps of:

assessing knowledge management issues of the organization;

mapping key business processes of the organization;

identifying relevant knowledge for each of the key business processes;

storing the relevant knowledge, or links thereto, for each of the key business processes in a centralized electronic storage medium;

establishing a collaborative site on a computer network for each of the key business processes, each of the collaborative sites providing access to the relevant knowledge for its key business process; and

organizing members of the organization into collaborative groups for each of the key business processes and providing them access the corresponding collaborative sites.

45. The method of claim 44, wherein the step of assessing knowledge management issues of the organization comprises the steps of identifying key project players, defining roles of key project players, and identifying critical business processes.

46. The method of claim 44, wherein the step of mapping key business processes of the organization comprises the step of mapping key processes at a high level.

47. The method of claim 44, wherein the step of identifying knowledge for each of the key business processes comprises the step of identifying explicit knowledge and tacit knowledge.

48. The method of claim 47, further comprising the step of documenting the tacit knowledge.

49. The method of claim 48, further comprising the step of storing the tacit knowledge in the centralized electronic storage medium.

50. The method of claim 44, further comprising the step of employing collaborative technology.

51. A method of improving workflow in an organization, said method comprising the steps of:

centralizing knowledge for the organization in a knowledge database;

making the knowledge in the knowledge database accessible to members of the organization;

ensuring the knowledge in the knowledge database is accurate, relevant, and up-to-date;

allowing the members of the organization to choose knowledge in the knowledge database most important to them and organize it to best support their work flows;

allowing the members of the organization to choose knowledge preferences; and

automatically pushing information to members of the organization based upon their preferences.

52. A computer-based system for managing knowledge in an organization for completing business processes, said system comprising:

a centralized knowledge database on an electronic storage medium, said centralized knowledge database having information stored therein that is organized by business processes; and

a computer network, said computer network allowing members of the organization to access the information in the centralized knowledge database from remote computer terminals.

53. The system of claim 52, wherein the computer network is an intranet.