METHOD, SYSTEM AND PROGRAM PRODUCT FOR DISTRIBUTION OF FEEDBACK AMONG CUSTOMERS IN REAL-TIME
First Claim
1. A method for providing distribution of customer feedback in a retail environment, said method comprising the steps of:
- receiving, into a tool, feedback inputted by one or more customers using a plurality of devices that are configured to communicate with said tool, said feedback inputted pertaining to one or more aspects of a retail environment;
identifying, using said tool, respective locations of said one or more customers;
collecting, using said tool, said feedback inputted by said one or more customers pertaining to said one or more aspects of said retail environment; and
providing a user access to said feedback collected based on either an inquiry submitted to said tool by said user or based on a current location of said user identified by said tool, wherein said user comprises at least one of;
a customer of said one or more customers that has inputted said feedback and a customer, other than said one or more customers, that has not inputted said feedback.
1 Assignment
0 Petitions
Accused Products
Abstract
A method, system and program product for providing distribution of customer feedback pertaining to an aspect of a retail environment. The method includes creating either a text, an audio or visual tag for inputting into a tool, feedback from customers using a plurality of devices, the tag including either a product-related or a location-related tag that can be used to extrapolate on the feedback. The method further includes identifying respective locations of customers, collecting in real-time the feedback inputted by the customers and providing a user, a customer that has provided feedback or not, access to the feedback collected based on either an inquiry submitted to the tool by the user or based on a current location of the user identified by the tool. The method further includes retrieving in real-time a subset of the feedback collected based on either the inquiry submitted or the current location of the user.
-
Citations
25 Claims
-
1. A method for providing distribution of customer feedback in a retail environment, said method comprising the steps of:
-
receiving, into a tool, feedback inputted by one or more customers using a plurality of devices that are configured to communicate with said tool, said feedback inputted pertaining to one or more aspects of a retail environment; identifying, using said tool, respective locations of said one or more customers; collecting, using said tool, said feedback inputted by said one or more customers pertaining to said one or more aspects of said retail environment; and providing a user access to said feedback collected based on either an inquiry submitted to said tool by said user or based on a current location of said user identified by said tool, wherein said user comprises at least one of;
a customer of said one or more customers that has inputted said feedback and a customer, other than said one or more customers, that has not inputted said feedback. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A system for providing distribution of customer feedback in real-time, comprising:
-
a network communications channel; one or more servers connected to said network communications channel and to a trans-retail establishment server connected to said network communications channel, each of said one or more servers corresponding to one or more retail establishments, each of said one or more servers having deployed thereon a tool for distributing feedback received in real-time from one or more customers of said one or more retail establishments, said tool comprising; a location tracking module configured to detect a location of a customer of said one or more customers providing feedback for an aspect of a retail establishment of said one or more retail establishments; an item identifier module configured to identify one or more products in said one or more retail establishments; and a collection module configured to collect in real-time, utilizing said location tracking module and said item identifier module, said feedback received in real-time from said one or more customers for said aspect of said retail establishment of said one or more retail establishments, wherein said tool is further configured to allow a user access to said feedback collected, and wherein said user comprises at least one of;
a customer of said one or more customers that has inputted said feedback and a customer, other than said one or more customers, that has not inputted said feedback. - View Dependent Claims (10, 11, 12, 13, 14)
-
-
15. A computer program product for distributing retail information in a retail environment, said computer program product comprising:
-
a computer readable medium; first program instructions to collect feedback pertaining to one or more aspects of a retail environment inputted by one or more customers using a plurality of devices, said first program instructions including instructions to receive a tag corresponding to said feedback inputted, said tag comprising at least one of;
an image tag, an audio tag and a text tag;second program instructions to identify respective locations of said one or more customers and to identify one or more products in said retail environment; third program instructions to search said feedback collected based on either an inquiry submitted by said user or based on a current location of said user identified, wherein said user comprises at least one of;
a customer of said one or more customers that has inputted said feedback and a customer other than said one or more customers that has not inputted said feedback, and wherein said first, second and third program instructions are recorded on said computer recordable medium. - View Dependent Claims (16, 17, 18, 19, 20)
-
-
21. A process for deploying computing infrastructure comprising integrating computer-readable code into a computing system, wherein said code in combination with said computing system is capable of performing a process of distributing customer feedback in a retail environment, said process comprising:
-
creating a tag corresponding to feedback to be inputted into a tool, said tag being configured to extrapolate on said feedback, wherein said tag comprises at least one of;
an image tag, an audio tag and a textual tag, and wherein said tag comprises at least one of;
a product-related tag and a location-related tag;collecting by said tool in real-time said feedback inputted by one or more customers using a plurality of devices that are configured to communicate with said tool, said feedback inputted pertaining to one or more aspects of a retail environment; identifying, using said tool, respective locations of said one or more customers and identifying one or more products in said retail environment; storing by said tool said feedback collected from said one or more customers; providing a user access to said feedback stored based on either an inquiry submitted to said tool by said user or based on a current location of said user identified by said tool; and retrieving in real-time by said tool a subset of said feedback collected based on either said inquiry submitted to said tool by said user or based on a current location of said user identified by said tool, wherein said user comprises at least one of;
a customer of said one or more customers that has inputted said feedback and a customer other than said one or more customers that has not inputted said feedback. - View Dependent Claims (22)
-
-
23. A method of selling products to customers in a selling environment, said method comprising the steps of:
-
providing, on a subscription basis, a tool to be deployed on a system utilized by a subscribed seller among one or more subscribed sellers in a selling environment, said tool being configured to catalog a plurality of products sold by a respective subscribed seller according to a respective location within said respective subscribed seller; inputting feedback using tags created by one or more customers utilizing one or more electronic devices within said respective subscribed seller, wherein said one or more electronic devices communicate said feedback inputted to said tool deployed on said system utilized by said respective subscribed seller; identifying, using said tags created, respective locations of said one or more customers within said respective subscribed seller; allowing a user access to said feedback collected based on either an inquiry submitted to said tool by said user or based on a current location of said user identified by said tool, wherein said user comprises at least one of;
a customer of said one or more customers that has inputted said feedback and a customer other than said one or more customers that has not inputted said feedback; andrecommending to said user one or more products based on either said inquiry submitted by said user or based on proximate locations of said one or more products to said current location of said user identified by said tool, wherein said one or more products recommended to said user promote sale of said one or more products. - View Dependent Claims (24, 25)
-
Specification