METHOD AND SYSTEM FOR INFORMATION HANDLING SYSTEM DIAGNOSIS, RULES, AND ACTIONS

• US 20090112786A1
• Filed: 10/31/2007
• Published: 04/30/2009
• Est. Priority Date: 10/31/2007
• Status: Active Grant

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Abels, Timothy E., Janosky, Brian
• Granted Patent: US 7,890,447 B2
• Time in Patent Office: Days
• US Class Current: 706/47
• CPC Class Codes: G06N 5/025 Extracting rules from data

Abstract

In an information handling system, IHS problem diagnosis and repair includes receiving configuration items of the IHS from a configuration management database, collecting a set of rules and corresponding actions relating to the configuration items of the IHS, the set of rules and corresponding actions collected from an expert system, collecting a prioritization of the set of rules and corresponding actions, filtering the set of rules and corresponding actions per the prioritization and for preferences, and sending the set of rules and corresponding actions to the IHS.

Claims

1. A method for information handling system (IHS) problem diagnosis and repair, the method comprising:

receiving configuration items of the IHS from a configuration management database;

collecting a set of rules and corresponding actions relating to the configuration items of the IHS, the set of rules and corresponding actions collected from an expert system;

collecting a prioritization of the set of rules and corresponding actions;

filtering the set of rules and corresponding actions per the prioritization and based on a plurality of preferences; and

sending the set of rules and corresponding actions to the IHS.

2. The method of claim 1, further comprising:

grouping the configuration items of the IHS into a standard IHS configuration from a plurality of possible IHS configurations.

3. The method of claim 1, wherein the collecting a set of rules and corresponding actions is collected using forward chaining.

4. The method of claim 1, wherein the collecting a prioritization of the set of rules and corresponding actions is received from a reporting database and IHS user preferences.

5. The method of claim 1, wherein the filtering the set of rules and corresponding actions is filtered using user preferences, and machine preferences.

6. The method of claim 1, further comprising:

allowing conditions for later sets of rules and corresponding actions to be selected by a user of the IHS.

7. The method of claim 1, further comprising:

compressing and encrypting the set of rules and corresponding actions before sending the set of rules and corresponding actions to the IHS.

8. A system for information handling system (IHS) problem diagnosis and repair, the system comprising at least one subsystem to:

receive configuration items of the IHS from a configuration management database;

collect a set of rules and corresponding actions relating to the configuration items of the IHS, the set of rules and corresponding actions collected from an expert system;

collect a prioritization of the set of rules and corresponding actions;

filter the set of rules and corresponding actions per the prioritization and based on a plurality of preferences; and

send the set of rules and corresponding actions to the IHS.

9. The system of claim 8, further comprising at least one subsystem to:

group the configuration items of the IHS into a standard IHS configuration from a plurality of possible IHS configurations.

10. The system of claim 8, wherein the a set of rules and corresponding actions is collected using forward chaining.

11. The system of claim 8, wherein the prioritization of the set of rules and corresponding actions is received from a reporting database and IHS user preferences.

12. The system of claim 8, wherein the set of rules and corresponding actions is filtered using user preferences, and machine preferences.

13. The system of claim 8, further comprising at least one subsystem to:

allow conditions for later sets of rules and corresponding actions to be selected By a user of the IHS.

14. The system of claim 8, further comprising at least one subsystem to:

compress and encrypt the set of rules and corresponding actions before sending the set of rules and corresponding actions to the IHS.

15. An Information handling system (IHS) comprising:

a processor for processing instructions;

a network interface; and

a subsystem for connecting to an expert system via the network interface and using the processor to diagnose and repair issues with the IHS, wherein the subsystem runs a set of rules and corresponding actions provided by the expert system, the set of rules and corresponding actions influenced by;

receiving configuration items of the IHS from a configuration management database;

collecting the set of rules and corresponding actions relating to the configuration items of the IHS, the set of rules and corresponding actions collected from the expert system;

collecting a prioritization of the set of rules and corresponding actions; and

filtering the set of rules and corresponding actions per the prioritization and based on a plurality of preferences.

16. The IHS of claim 15, wherein the IHS displays an action list relating to the set of rules and corresponding actions.

17. The IHS of claim 15, wherein the IHS receives user preferences and approval to run the set of rules and corresponding actions.

18. The IHS of claim 15, further comprising a subsystem to:

decrypt and decompress the set of rules and corresponding actions.

19. The IHS of claim 15, wherein the network interface connects the IHS to the expert system using an Internet connection.

20. The IHS of claim 15, further comprising a subsystem to:

inform the expert system of user preferences.