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SHARED VIEW OF CUSTOMERS ACROSS BUSINESS SUPPORT SYSTEMS (BSS) AND A SERVICE DELIVERY PLATFORM (SDP)

  • US 20090112875A1
  • Filed: 10/29/2007
  • Published: 04/30/2009
  • Est. Priority Date: 10/29/2007
  • Status: Active Grant
First Claim
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1. A system for providing a common view of customer data across multiple data domains, comprising:

  • a plurality of data repositories operable to store customer information related to a customer, at least two of the repositories storing a portion of the customer information in different data domains according to different schemas and including different identifiers for the customer;

    at least one network access component providing access to the plurality of data repositories; and

    an identity management tool maintaining a unified user profile for the customer, the unified user profile including a mapping for each data repository including one of the customer identifiers whereby access to each of the data repositories is possible using a single customer identifier, the identity management tool further including at least one adapter operable to provide access to customer information in the data repositories through a single interface, the interface including a virtual directory of the customer information whereby the customer information from the data repositories appears to come from a single data source.

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