Method and System for Managing Operations on Resources of a Distributed Network, in Particular of a Communication Network, and Corresponding Computer-Program Product
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Abstract
A system for generating instruction signals arranged in workflows or rules for performing interventions on equipment, such as equipment of a communication network, wherein the equipment may be associated with resource proxy agents, each responsible for managing a single equipment. The system includes a distributed architecture of intervention management proxy agents provided with respective workflow-based or rule-based engines to generate the instruction signals, each agent being associated with a terminal device. The intervention management proxy agents may be interactively coupled with the resource proxy agents or with a manager resource associated with the equipment, whereby the instruction signals are a function of the status of the equipment on which the interventions are performed.
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Citations
94 Claims
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1-47. -47. (canceled)
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48. A distributed operation system, comprising:
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a plurality of terminal devices, each terminal device comprising a proxy agent, the proxy agent comprising a workflow-based or rule-based process engine for processing workflows or rules, and a user interface for representing at least part of said workflows or rules; and at least a remote manager resource configured to manage transmission of said workflows or rules to said terminal devices. - View Dependent Claims (49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65)
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- 66. A terminal device, comprising a proxy agent provided with a workflow-based or rule-based process engine for processing workflows or rules and a user interface to allow interaction with a user during processing of said workflows or rules.
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77. A method of managing interventions on user or network equipment, comprising the steps of:
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providing a distributed architecture of intervention management proxy agents for managing interventions on the network equipment, said intervention management proxy agents being associated with terminal devices and comprising workflow or ruled-based engines, and generating instruction signals for performing an intervention on at least a user or network equipment via one of said intervention management proxy agents in an interactive manner with at least one managing resource associated with said equipment, whereby said instruction signals are a function of the status of said equipment. - View Dependent Claims (78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94)
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Specification