SYSTEM AND METHOD FOR COMMUNICATION MANAGEMENT
First Claim
1. A method comprisingdefining one or more communication profiles for a user, defining the one or more communication profiles including:
- defining one or more communication channels for the user;
defining a preferred communication schedule for each of the one or more communication channels; and
associating the preferred communication schedule with a respective one of the one or more communication channels; and
managing communications with the user by a contacting user based upon, at least in part, the one or more communication profiles for the user.
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Abstract
A method and computer program product for managing communications with a user include defining one or more communication profiles for a user, in which defining the one or more communication profiles includes defining one or more communication channels for the user, and defining a preferred communication schedule for each of the one or more communication channels. The preferred communication schedule is associated with a respective one of the one or more communication channels. Communications with the user by a contacting user are managed based upon, at least in part, the one or more communication profiles for the user.
41 Citations
20 Claims
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1. A method comprising
defining one or more communication profiles for a user, defining the one or more communication profiles including: -
defining one or more communication channels for the user; defining a preferred communication schedule for each of the one or more communication channels; and associating the preferred communication schedule with a respective one of the one or more communication channels; and managing communications with the user by a contacting user based upon, at least in part, the one or more communication profiles for the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer program product residing on a computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:
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defining one or more communication profiles for a user, defining the one or more communication profiles including; defining one or more communication channels for the user; defining a preferred communication schedule for each of the one or more communication channels; and associating the preferred communication schedule with a respective one of the one or more communication channels; and managing communications with the user by a contacting user based upon, at least in part, the one or more communication profiles for the user. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification