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SYSTEMS AND METHODS FOR TECHNICAL SUPPORT BASED ON A FLOCK STRUCTURE

  • US 20090119147A1
  • Filed: 11/01/2007
  • Published: 05/07/2009
  • Est. Priority Date: 11/01/2007
  • Status: Active Grant
First Claim
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1. A method of providing technical support, the method comprising:

  • providing for a plurality of technical groups, each group specializing in a technical area and comprised of a plurality of senior and junior members;

    receiving a technical issue;

    routing the technical issue to a selected technical group based on the technical area of the technical issue; and

    generating a solution to the technical issue from the selected technical group.

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