System and Method for End-Users to Customize Customer Service Business Solutions Offered as a Service Over a Network
First Claim
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1. A system for customizing software business solutions for a plurality of clients, comprising:
- a network;
a vendor server connected to the network, the vendor server further connected to;
a client database comprising data for customizing a software business solution for a client;
a software business solution database for providing customer service business solutions to clients;
a client customer database comprising customer information for each customer of each client;
an expert database comprising customer service representative information for each client;
the vendor server further comprising;
instructions for storing and retrieving login information associated with a client customer in the client customer database;
instructions for serving a customized customer service business solution to the client customer over the network upon customer login, wherein the customer service business solution is customized based on an associated software business solution from the software business solution database, associated client information from the client database, and information at least one of a group selected from an associated client customer database and an associated expert database; and
instructions for allowing an administrator for a client to supply data to the client database, customer information to the client customer database, and information to the expert database over the network; and
at least one client customer computer connected to the network for logging into the server and accessing the customized software business solution.
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Abstract
A system and method for end-users to customize customer service business solutions offered as a service over a network. The invention allows end-users to select and customize over a network a customer service business solution from a number of such business solutions offered by the vendor. It allows users to customize the selected business solution to their own business environment without the need for them to change any of the underlying programming code of the business solution. The system of the present invention is used for a variety of customer business solutions.
11 Citations
30 Claims
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1. A system for customizing software business solutions for a plurality of clients, comprising:
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a network; a vendor server connected to the network, the vendor server further connected to; a client database comprising data for customizing a software business solution for a client; a software business solution database for providing customer service business solutions to clients; a client customer database comprising customer information for each customer of each client; an expert database comprising customer service representative information for each client; the vendor server further comprising; instructions for storing and retrieving login information associated with a client customer in the client customer database; instructions for serving a customized customer service business solution to the client customer over the network upon customer login, wherein the customer service business solution is customized based on an associated software business solution from the software business solution database, associated client information from the client database, and information at least one of a group selected from an associated client customer database and an associated expert database; and instructions for allowing an administrator for a client to supply data to the client database, customer information to the client customer database, and information to the expert database over the network; and at least one client customer computer connected to the network for logging into the server and accessing the customized software business solution. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A method for customizing customer service business solution software over a network, comprising:
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a vendor storing customer service business solution software on a database connected to a server; the vendor collecting data for customizing the customer service business solution software for a client, customer information, and expert information from the client over the network; storing the data for customizing customer service business solution software for the client on a database connected to the server; storing the customer information on a database connected to the server; storing expert information on a database connected to the server; generating and storing login information associated with each customer on a database connected to the server; and serving the customized customer service business solution from the server to a computer of the client'"'"'s customer over the network upon customer login, wherein the customized customer service business solution is customized based on the associated data for customizing customer service business solution software, the associated customer information, and associated expert information. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30)
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Specification