SYSTEM AND METHOD FOR EVALUATING RESPONSE PATTERNS

• US 20090119600A1
• Filed: 11/02/2007
• Published: 05/07/2009
• Est. Priority Date: 11/02/2007
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Stern, Edith Helen, Willner, Barry E., Zimmet, Carol Sue, O'Sullivan, Patrick Joseph, Weir, Robert Cameron
• Application Number:
  US11/934,169
• Publication Number:
  US 20090119600A1
• Time in Patent Office: Days
• US Class Current: 715/745
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method and computer program product for evaluating response patterns including monitoring a plurality of interactions of a user. A response pattern of the user is defined based upon, at least in part, the plurality of interactions of the user. A response profile of the user is provided based upon, at least in part, the response pattern.

Claims

1. A method comprising:

monitoring a plurality of interactions of a user;

defining an response pattern of the user based upon, at least in part, the plurality of interactions of the user; and

providing a response profile of the user based upon, at least in part, the response pattern of the user.

2. The method of claim 1, wherein the plurality of interactions include interactions on one or more communication channel.

3. The method of claim 1, wherein the plurality of interactions include one or more of emails, instant messages, text messages, and voice communications, and scheduled meetings.

4. The method of claim 1, wherein the response pattern of the user is based upon, at least in part, one or more communications sent to the user.

5. The method of claim 1, wherein the response pattern of the user is based upon, at least in part, one or more communications originated by the user.

6. The method of claim 1, wherein providing the response profile of the user includes providing the interaction profile to the user.

7. The method of claim 1, wherein providing the response profile of the user includes providing the response profile to a third party.

8. The method of claim 1, wherein the response profile of the user includes a number of communications not responded to.

9. The method of claim 1, wherein the response profile of the user includes an average time for responding to communications.

10. The method of claim 1, wherein the response profile of the user includes information about a plurality of communication channels.

11. A computer program product residing on a computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:

monitoring a plurality of interactions of a user;

defining a response pattern of the user based upon, at least in part, the plurality of interactions of the user; and

providing an response profile of the user based upon, at least in part, the response pattern of the user.

12. The computer program product of claim 11, wherein the plurality of interactions include interactions on one or more communication channel.

13. The computer program product of claim 11, wherein the plurality of interactions include one or more of emails, instant messages, text messages, and voice communications, and scheduled meetings.

14. The computer program product of claim 11, wherein the response pattern of the user is based upon, at least in part, one or more communications sent to the user.

15. The computer program product of claim 11, wherein the response pattern of the user is based upon, at least in part, one or more communications originated by the user.

16. The computer program product of claim 11, wherein the instructions for providing the response profile of the user include instructions for providing the response profile to the user.

17. The computer program product of claim 11, wherein the instructions for providing the response profile of the user include instructions for providing the response profile to a third party.

18. The computer program product of claim 11, wherein the response profile of the user includes a number of communications not responded to.

19. The computer program product of claim 11, wherein the response profile of the user includes an average time for responding to communications.

20. The computer program product of claim 11, wherein the response profile of the user includes information about a plurality of communication channels.