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INDEPENDENT CUSTOMER SERVICE AGENTS

  • US 20090122972A1
  • Filed: 08/14/2008
  • Published: 05/14/2009
  • Est. Priority Date: 11/13/2007
  • Status: Active Grant
First Claim
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1. A system for automatically distributing contacts, the system comprising:

  • a contact distribution component that;

    routes an incoming contact to a remote agent having a profile indicating the remote agent'"'"'s capability of processing the incoming contact; and

    enables the remote agent to reject the incoming contact;

    a pricing component in communication with the contact distribution component that determines a price for one or more of the incoming contacts that will be paid to the remote agent for processing the incoming contact; and

    a revenue component in communication with the contact distribution component that initiates payment to the remote agent of the price determined by the pricing component.

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