Systems and Methods for Communicating Multimodal Messages

• US 20090128861A1
• Filed: 01/23/2009
• Published: 05/21/2009
• Est. Priority Date: 09/09/2007
• Status: Abandoned Application

• Current Assignee: Xpedite Systems LLC (Open Text Corporation)
• Original Assignee: Xpedite Systems LLC (Open Text Corporation)
• Inventors: Preobrazhensky, Michael Alexander, Toscano, Francis
• Application Number:
  US12/358,851
• Publication Number:
  US 20090128861A1
• Time in Patent Office: Days
• US Class Current: 358/400
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/2027 Live party detection
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04N 1/32037 Automation of particular transmitter jobs, e.g. multi-address calling, auto-dialing
• CPC Class Codes: H04N 1/32704 Establishing a communication with one of a facsimile and another telecommunication apparatus sharing a single line
• CPC Class Codes: H04N 1/32708 Telephone
• CPC Class Codes: H04N 1/3271 Telephone answering machine
• CPC Class Codes: H04N 1/32721 facsimile protocol signals, e.g. DCS or TSI
• CPC Class Codes: H04N 1/32723 speech signals
• CPC Class Codes: H04N 1/32741 Generating ringing or calling signals or tones
• CPC Class Codes: H04N 1/32745 Generating messages, indications or warnings locally
• CPC Class Codes: H04N 1/32758 Sending a voice message other than from a telephone answering machine

Abstract

A dynamic message delivery system includes an answer detector and a message manager. The message manager establishes a call. The answer detector determines when one of a facsimile machine, a voicemail system or a live speaker answers the call. The message manager responds by delivering one of the primary message or the alternate message. The primary message is in an intended format for delivery to the recipient. The alternate message is in a second format that is different than the intended format.

Claims

1. A method for processing a message, comprising:

identifying a primary message to be delivered to a recipient, the primary message being compatible with an intended format for delivery to the recipient;

associating an alternate message with the primary message, the alternate message being compatible with a second format different from the intended format for delivery to the recipient;

initiating a call using a destination number associated with the recipient; and

delivering one of the primary message or the alternate message to the recipient during the call in response to an answer type.

2. The method of claim 1, further comprising:

enabling an answer detector configured to identify when one of a facsimile machine, a voicemail system, and a live speaker answers the call.

3. The method of claim 2, wherein the answer detector generates an encoded signal to identify the answer type.

4. The method of claim 2, further comprising enabling a DTMF detector when the answer detector identifies that a live speaker has answered the call.

5. The method of claim 4, further comprising responding to a select DTMF key in a predetermined manner.

6. The method of claim 1, wherein the primary message is in a format suitable for communicating with a facsimile machine.

7. The method of claim 1, wherein the alternative message is in a format suitable for communicating via a transducer.

8. The method of claim 1, wherein the alternative message is in a text format.

9. The method of claim 8, further comprising processing the alternate message with a text-to-speech synthesizer.

10. The method of claim 1, wherein the primary message is in a format suitable for communicating via a transducer.

11. The method of claim 1, wherein the alternative message is in a format suitable for communicating with a facsimile machine.

12. The method of claim 1, further comprising modifying information in response to an input entered by a live speaker.

13. A dynamic message delivery system, comprising:

a public-switched telephone network interface in communication with the public-switched telephone network;

an answer detector coupled to the public-switched telephone network interface and configured to generate an indicator responsive to an answer type; and

a message manager coupled to the public-switched telephone network interface and arranged to receive the indicator, the message manager configured to identify a primary message and an alternate message to be delivered to a recipient, the primary message being compatible with an intended format for delivery to the recipient, the alternate message being compatible with a second format different from the intended format for delivery to the recipient, the message manager further configured to deliver one of the primary message or the alternate message in response to the indicator.

14. The dynamic message delivery system of claim 13, wherein the answer detector is configured to vary the indicator to identify when one of a facsimile machine, a voicemail system, and a live speaker answers the call.

15. The dynamic message delivery system of claim 13, wherein the message manager is configured to select a file from a data store.

16. The dynamic message delivery system of claim 13, further comprising a DTMF detector configured to identify a control input entered via the call.

17. The dynamic message delivery system of claim 16, further comprising a transfer module configured to connect a live speaker to an agent upon receipt of the control input.

18. The dynamic message delivery system of claim 16, wherein upon receipt of the control input, the message manager selects and enables a playback of an audio file that prompts the live speaker to enter a new destination number.

19. The dynamic message delivery system of claim 16, wherein upon receipt of the control input, the message manager removes a destination number associated with the recipient and notifies a customer of the message delivery service that the recipient has opted out of receiving messages.

20. The dynamic message delivery system of claim 16, wherein upon receipt of the control input, the message manager terminates the call, selects a timer and attempts to establish a repeat call to send the primary message after expiration of the timer.

21. The dynamic message delivery system of claim 16, wherein upon receipt of the control input, the message manager selects an audio file that contains the alternate message.