COMPUTER PRODUCT, APPARATUS, AND METHOD FOR SYSTEM MANAGEMENT

• US 20090132203A1
• Filed: 01/26/2009
• Published: 05/21/2009
• Est. Priority Date: 07/27/2006
• Status: Active Grant

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Matsubara, Masazumi, Oguro, Keiichi, Shimada, Kuniaki
• Granted Patent: US 8,145,449 B2
• Time in Patent Office: Days
• US Class Current: 702/184
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06N 5/045 Explanation of inference; Explainable artificial intelligence [XAI]; Interpretable artificial intelligence

Abstract

A system management apparatus includes a countermeasure-result evaluating unit that evaluates whether a countermeasure taken by a countermeasure taking unit has been solved, and that stores the result of evaluation in a countermeasure database to reflect the result to a criterion for selecting the countermeasure by a countermeasure determining unit next time.

Claims

1. A computer-readable recording medium storing therein a computer program that causes a computer to perform:

obtaining information indicative of a state of the managed device;

identifying the symptom of the managed device by checking the information obtained the obtaining against a symptom database, which includes the state of the managed device and the symptom of the managed device specified by the state associated with each other;

determining the countermeasure to solve the symptom of the managed device by checking the symptom identified by the identifying against a countermeasure database, which includes information related to determination of the countermeasure with respect to each symptom;

taking the countermeasure determined by the determining; and

evaluating whether the countermeasure taken at the taking has solved the symptom, and updating the countermeasure database based on an evaluation result.

2. The computer-readable recording medium according to claim 1, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken at the taking, and

the determining includes calculating, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, a rate at which the symptom has been solved by taking each of the countermeasures, and determining a countermeasure with a highest rate as the countermeasure to be taken.

3. The computer-readable recording medium according to claim 1, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken at the taking, and

the determining includes calculating, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, a rate at which the symptom has been solved by taking each of the countermeasures, and determining, as the countermeasure to be taken, a countermeasure with a highest value obtained by multiplying efficiency stored in the countermeasure database in advance with respect to each countermeasure by the rate.

4. The computer-readable recording medium according to claim 1, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken at the taking, and

the determining includes calculating, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, a rate at which the symptom has been solved by taking each of the countermeasures, and determining, as the countermeasure to be taken, a countermeasure with a highest value obtained by adding a product of multiplication of efficiency stored in the countermeasure database in advance with respect to each countermeasure by the rate to a value indicative of a level of side effect stored in the countermeasure database in advance with respect to each countermeasure.

5. The computer-readable recording medium according to claim 1, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken at the taking, further evaluating whether the countermeasure taken at the taking has caused a side effect stored in the countermeasure database in advance associated with the countermeasure, and storing a number of times the countermeasure has caused the side effect in the countermeasure database with respect to each countermeasure, and

the determining includes calculating, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, a primary rate at which the symptom has been solved by taking each of the countermeasures and a secondary rate at which the side effect associated with the countermeasure has occurred, and determining, as the countermeasure to be taken, a countermeasure with a highest value obtained by adding a product of multiplication of efficiency stored in the countermeasure database in advance with respect to each countermeasure by the primary rate to a product of multiplication of a value indicative of a level of side effect stored in the countermeasure database in advance with respect to each countermeasure by the secondary rate.

6. The computer-readable recording medium according to claim 1, wherein

the evaluating includes storing, if the symptom of the managed device is solved by the countermeasure taken at the taking, date and time at which the symptom is solved in the countermeasure database associated with the countermeasure, and

the determining includes obtaining, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, the date and time stored in the countermeasure database associated with each of the countermeasures, and determining the countermeasure with a most recent date and time as the countermeasure to be taken.

7. The computer-readable recording medium according to claim 1, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the symptom database with respect to each symptom that is to be solved by the countermeasure based on the evaluation result of the countermeasure taken at the taking, and

the identifying includes calculating a rate at which the symptom has been solved by taking the countermeasures based on information stored in the symptom database at the evaluating, and identifying the symptom occurring in the managed device in priority of a symptom with a high rate.

8. A system management apparatus comprising:

an information obtaining unit that obtains information indicative of a state of the managed device;

a symptom identifying unit that identifies the symptom of the managed device by checking the information obtained by the information obtaining unit against a symptom database, which includes the state of the managed device and the symptom of the managed device specified by the state associated with each other;

a countermeasure determining unit that determines the countermeasure to solve the symptom of the managed device by checking the symptom identified by the symptom identifying unit against a countermeasure database, which includes information related to determination of the countermeasure with respect to each symptom;

a countermeasure taking unit that takes the countermeasure determined by the countermeasure determining unit; and

a countermeasure-result evaluating unit that evaluates whether the countermeasure taken by the countermeasure taking unit has solved the symptom, and updates the countermeasure database based on an evaluation result.

9. The system management apparatus according to claim 8, wherein

the countermeasure-result evaluating unit stores a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken by the countermeasure taking unit, and

if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified by the symptom identifying unit, the countermeasure determining unit calculates a rate at which the symptom has been solved by taking each of the countermeasures, and determines a countermeasure with a highest rate as the countermeasure to be taken.

10. The system management apparatus according to claim 8, wherein

the countermeasure-result evaluating unit stores a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken by the countermeasure taking unit, and

if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified by the symptom identifying unit, the countermeasure determining unit calculates a rate at which the symptom has been solved by taking each of the countermeasures, and determines, as the countermeasure to be taken, a countermeasure with a highest value obtained by multiplying efficiency stored in the countermeasure database in advance with respect to each countermeasure by the rate.

11. The system management apparatus according to claim 8, wherein

the countermeasure-result evaluating unit stores a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken by the countermeasure taking unit, and

if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified by the symptom identifying unit, the countermeasure determining unit calculates a rate at which the symptom has been solved by taking each of the countermeasures, and determines, as the countermeasure to be taken, a countermeasure with a highest value obtained by adding a product of multiplication of efficiency stored in the countermeasure database in advance with respect to each countermeasure by the rate to a value indicative of a level of side effect stored in the countermeasure database in advance with respect to each countermeasure.

12. The system management apparatus according to claim 8, wherein

the countermeasure-result evaluating unit stores a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken by the countermeasure taking unit, further evaluates whether the countermeasure taken by the countermeasure taking unit has caused a side effect stored in the countermeasure database in advance associated with the countermeasure, and stores a number of times the countermeasure has caused the side effect in the countermeasure database with respect to each countermeasure, and

if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified by the symptom identifying unit, the countermeasure determining unit calculates a primary rate at which the symptom has been solved by taking each of the countermeasures and a secondary rate at which the side effect associated with the countermeasure has occurred, and determines, as the countermeasure to be taken, a countermeasure with a highest value obtained by adding a product of multiplication of efficiency stored in the countermeasure database in advance with respect to each countermeasure by the primary rate to a product of multiplication of a value indicative of a level of side effect stored in the countermeasure database in advance with respect to each countermeasure by the secondary rate.

13. The system management apparatus according to claim 8, wherein

if the symptom of the managed device is solved by the countermeasure taken by the countermeasure taking unit, the countermeasure-result evaluating unit stores date and time at which the symptom is solved in the countermeasure database associated with the countermeasure, and

if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified by the symptom identifying unit, the countermeasure determining unit obtains the date and time stored in the countermeasure database associated with each of the countermeasures, and determines the countermeasure with a most recent date and time as the countermeasure to be taken.

14. The system management apparatus according to claim 8, wherein

the countermeasure-result evaluating unit stores a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the symptom database with respect to each symptom that is to be solved by the countermeasure based on the evaluation result of the countermeasure taken by the countermeasure taking unit, and

the symptom identifying unit calculates a rate at which the symptom has been solved by taking the countermeasures based on information stored in the symptom database by the countermeasure-result evaluating unit, and identifies the symptom occurring in the managed device in priority of a symptom with a high rate.

15. A system management method for identifying a symptom of a problem occurring in a managed device, determining a countermeasure to solve the symptom, and taking the countermeasure, the system management method comprising:

obtaining information indicative of a state of the managed device;

identifying the symptom of the managed device by checking the information obtained the obtaining against a symptom database, which includes the state of the managed device and the symptom of the managed device specified by the state associated with each other;

determining the countermeasure to solve the symptom of the managed device by checking the symptom identified by the identifying against a countermeasure database, which includes information related to determination of the countermeasure with respect to each symptom;

taking the countermeasure determined by the determining; and

evaluating whether the countermeasure taken at the taking has solved the symptom, and updating the countermeasure database based on an evaluation result.

16. The system management method according to claim 15, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken at the taking, and

the determining includes calculating, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, a rate at which the symptom has been solved by taking each of the countermeasures, and determining a countermeasure with a highest rate as the countermeasure to be taken.

17. The system management method according to claim 15, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken at the taking, and

the determining includes calculating, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, a rate at which the symptom has been solved by taking each of the countermeasures, and determining, as the countermeasure to be taken, a countermeasure with a highest value obtained by multiplying efficiency stored in the countermeasure database in advance with respect to each countermeasure by the rate.

18. The system management method according to claim 15, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken at the taking, and

the determining includes calculating, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, a rate at which the symptom has been solved by taking each of the countermeasures, and determining, as the countermeasure to be taken, a countermeasure with a highest value obtained by adding a product of multiplication of efficiency stored in the countermeasure database in advance with respect to each countermeasure by the rate to a value indicative of a level of side effect stored in the countermeasure database in advance with respect to each countermeasure.

19. The system management method according to claim 15, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the countermeasure database with respect to each countermeasure based on the evaluation result of the countermeasure taken at the taking, further evaluating whether the countermeasure taken at the taking has caused a side effect stored in the countermeasure database in advance associated with the countermeasure, and storing a number of times the countermeasure has caused the side effect in the countermeasure database with respect to each countermeasure, and

the determining includes calculating, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, a primary rate at which the symptom has been solved by taking each of the countermeasures and a secondary rate at which the side effect associated with the countermeasure has occurred, and determining, as the countermeasure to be taken, a countermeasure with a highest value obtained by adding a product of multiplication of efficiency stored in the countermeasure database in advance with respect to each countermeasure by the primary rate to a product of multiplication of a value indicative of a level of side effect stored in the countermeasure database in advance with respect to each countermeasure by the secondary rate.

20. The system management method according to claim 15, wherein

the evaluating includes storing, if the symptom of the managed device is solved by the countermeasure taken at the taking, date and time at which the symptom is solved in the countermeasure database associated with the countermeasure, and

the determining includes obtaining, if the countermeasure database includes a plurality of countermeasures corresponding to the symptom identified at the identifying, the date and time stored in the countermeasure database associated with each of the countermeasures, and determining the countermeasure with a most recent date and time as the countermeasure to be taken.

21. The system management method according to claim 15, wherein

the evaluating includes storing a number of times the countermeasure has been taken and a number of times the symptom of the managed device has been solved by taking the countermeasure in the symptom database with respect to each symptom that is to be solved by the countermeasure based on the evaluation result of the countermeasure taken at the taking, and

the identifying includes calculating a rate at which the symptom has been solved by taking the countermeasures based on information stored in the symptom database at the evaluating, and identifying the symptom occurring in the managed device in priority of a symptom with a high rate.