COMPUTER PRODUCT, APPARATUS, AND METHOD FOR SYSTEM MANAGEMENT
First Claim
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1. A computer-readable recording medium storing therein a computer program that causes a computer to perform:
- obtaining information indicative of a state of the managed device;
identifying the symptom of the managed device by checking the information obtained the obtaining against a symptom database, which includes the state of the managed device and the symptom of the managed device specified by the state associated with each other;
determining the countermeasure to solve the symptom of the managed device by checking the symptom identified by the identifying against a countermeasure database, which includes information related to determination of the countermeasure with respect to each symptom;
taking the countermeasure determined by the determining; and
evaluating whether the countermeasure taken at the taking has solved the symptom, and updating the countermeasure database based on an evaluation result.
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Abstract
A system management apparatus includes a countermeasure-result evaluating unit that evaluates whether a countermeasure taken by a countermeasure taking unit has been solved, and that stores the result of evaluation in a countermeasure database to reflect the result to a criterion for selecting the countermeasure by a countermeasure determining unit next time.
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Citations
21 Claims
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1. A computer-readable recording medium storing therein a computer program that causes a computer to perform:
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obtaining information indicative of a state of the managed device; identifying the symptom of the managed device by checking the information obtained the obtaining against a symptom database, which includes the state of the managed device and the symptom of the managed device specified by the state associated with each other; determining the countermeasure to solve the symptom of the managed device by checking the symptom identified by the identifying against a countermeasure database, which includes information related to determination of the countermeasure with respect to each symptom; taking the countermeasure determined by the determining; and evaluating whether the countermeasure taken at the taking has solved the symptom, and updating the countermeasure database based on an evaluation result. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system management apparatus comprising:
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an information obtaining unit that obtains information indicative of a state of the managed device; a symptom identifying unit that identifies the symptom of the managed device by checking the information obtained by the information obtaining unit against a symptom database, which includes the state of the managed device and the symptom of the managed device specified by the state associated with each other; a countermeasure determining unit that determines the countermeasure to solve the symptom of the managed device by checking the symptom identified by the symptom identifying unit against a countermeasure database, which includes information related to determination of the countermeasure with respect to each symptom; a countermeasure taking unit that takes the countermeasure determined by the countermeasure determining unit; and a countermeasure-result evaluating unit that evaluates whether the countermeasure taken by the countermeasure taking unit has solved the symptom, and updates the countermeasure database based on an evaluation result. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system management method for identifying a symptom of a problem occurring in a managed device, determining a countermeasure to solve the symptom, and taking the countermeasure, the system management method comprising:
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obtaining information indicative of a state of the managed device; identifying the symptom of the managed device by checking the information obtained the obtaining against a symptom database, which includes the state of the managed device and the symptom of the managed device specified by the state associated with each other; determining the countermeasure to solve the symptom of the managed device by checking the symptom identified by the identifying against a countermeasure database, which includes information related to determination of the countermeasure with respect to each symptom; taking the countermeasure determined by the determining; and evaluating whether the countermeasure taken at the taking has solved the symptom, and updating the countermeasure database based on an evaluation result. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification