SERVICE DIAGNOSTIC ENGINE AND METHOD AND SERVICE MANAGEMENT SYSTEM EMPLOYING THE SAME
First Claim
1. A service management system, comprising:
- a service description repository configured to contain service descriptions that define services in terms of end points that assume roles based on at least one of capabilities and attributes thereof;
a diagnostic rule definition repository configured to contain diagnostic rules pertaining to problem areas regarding said services; and
a diagnostic engine coupled to said service description repository and said diagnostic rule definition repository and configured to retrieve at least one diagnostic rule based on a subscriber, a service and a problem area, evaluate said at least one diagnostic rule to produce at least one solution, retrieve data regarding end points associated with said service and return a possible solution.
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Accused Products
Abstract
A service management system and a method of performing service diagnostics. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of end points that assume roles based on at least one of the capabilities and attributes thereof, (2) a diagnostic rule definition repository configured to contain diagnostic rules pertaining to problem areas regarding the services and (3) a diagnostic engine coupled to the service description repository and the diagnostic rule definition repository and configured to retrieve at least one diagnostic rule based on a subscriber, a service and a problem area, evaluate at least one diagnostic rule to produce at least one solution, retrieve data regarding end points associated with the service and return a possible solution.
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Citations
20 Claims
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1. A service management system, comprising:
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a service description repository configured to contain service descriptions that define services in terms of end points that assume roles based on at least one of capabilities and attributes thereof; a diagnostic rule definition repository configured to contain diagnostic rules pertaining to problem areas regarding said services; and a diagnostic engine coupled to said service description repository and said diagnostic rule definition repository and configured to retrieve at least one diagnostic rule based on a subscriber, a service and a problem area, evaluate said at least one diagnostic rule to produce at least one solution, retrieve data regarding end points associated with said service and return a possible solution. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of performing service diagnostics, comprising:
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receiving a report of a problem regarding a subscriber and a service; retrieving defined problems related to said service and a problem area; selecting a specific problem from said defined problems; retrieving at least one diagnostic rule pertaining to said specific problem from a diagnostic rule definition repository of a service management system; identifying at least one device associated with said subscriber; retrieving data for rules pertaining to said at least one device; evaluating said diagnostic rules; and returning a possible solution pertaining to said specified problem. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification