AUTOMATIC EMERGENCY PROFILE

• US 20090136006A1
• Filed: 11/28/2007
• Published: 05/28/2009
• Est. Priority Date: 11/28/2007
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Toth, William Joseph JR., Milton, Stephen M.
• Application Number:
  US11/946,778
• Publication Number:
  US 20090136006A1
• Time in Patent Office: Days
• US Class Current: 379/45
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections
• CPC Class Codes: H04W 8/20 Transfer of user or subscriber data

Abstract

A system and method are disclosed that automatically provide a user profile to an emergency call center. The system includes a network having a user profile manager configured to manage communication between a telecommunications device and the emergency call center, wherein the user profile manager is configured to automatically transmit the user profile to the emergency call center in response to a predetermined event.

Claims

1. A system for automatically providing a user profile to an emergency call center, the system comprising:

a network having a user profile manager configured to manage communication between a telecommunications device and the emergency call center;

wherein the user profile manager is configured to automatically transmit the user profile to the emergency call center in response to a predetermined event.

2. The system according to claim 1, wherein the predetermined event comprises:

an initiation of an emergency call by the telecommunications device.

3. The system according to claim 1, wherein the predetermined event comprises:

a lack of stimulus from the telecommunications device for a predetermined amount of time.

4. The system according to claim 1, wherein at least one of the telecommunications device and the user profile manager comprises a user interface or web interface for creating the user profile.

5. The system according to claim 1, wherein at least one of the telecommunications device and the user profile manager comprises:

a memory that stores the user profile, a plurality of user profiles corresponding to the user of the telecommunications device, and/or a plurality of user profiles corresponding to a plurality of users of the telecommunications device.

6. The system according to claim 1, wherein the user profile manager comprises:

a memory that stores a plurality of user profiles which correspond to a plurality of telecommunications devices.

7. The system according to claim 1, wherein the user profile is associated with a plurality of telecommunications devices.

8. The system according to claim 1, wherein the network is configured to manage a voice communication and/or a data communication between the telecommunications device and the emergency call center.

9. The system according to claim 1, wherein the telecommunications device is configured to simultaneously perform voice communication and data communication.

10. The system according to claim 1, wherein the telecommunications device is any device capable of voice communication and/or data communication.

11. The system according to claim 1, wherein the telecommunications device includes a user profile application that detects the predetermined event;

and

wherein, in response to the predetermined event, the user profile application is configured to automatically transmit a notification to the user profile manager.

12. The system according to claim 11, wherein the notification is transmitted by the user profile application to the user profile manager via one of a general packet radio service (GPRS), a cellular wide area network (WAN), and a short text messaging (SMS).

13. The system according to claim 1, wherein the telecommunications device includes a global positioning system (GPS),

wherein the telecommunications device is configured to automatically transmit a location of the telecommunications device based upon global positioning system (GPS) data to the user profile manager in response to the predetermined event, and

wherein the user profile manager is configured to automatically transmit the location of the telecommunications device to the emergency call center upon receipt of the location from the telecommunications device.

14. The system according to claim 1, wherein the network includes a wireless fidelity (Wi-Fi) network,

wherein the telecommunications device is configured to automatically transmit a location of the telecommunications device based upon access point association to the user profile manager in response to the predetermined event, and

wherein the user profile manager is configured to automatically transmit the location of the telecommunications device to the emergency call center upon receipt of the location from the telecommunications device.

15. The system according to claim 1, wherein the network includes a Digital Enhanced Cordless Telecommunications (DECT) base station,

wherein the telecommunications device is configured to automatically transmit a location of the telecommunications device based upon cluster identification (cluster ID) to the user profile manager in response to the predetermined event, and

wherein the user profile manager is configured to automatically transmit the location of the telecommunications device to the emergency call center upon receipt of the location from the telecommunications device.

16. The system according to claim 1, wherein the emergency call center includes a call coordinator which is configured to receive the user profile from the user profile manager and transmit the user profile to an emergency dispatcher.

17. The system according to claim 1, wherein, upon occurrence of the predetermined event, the emergency profile continues to be transmitted when the emergency call is ended via intended or unintended telecommunications device interaction.

18. The system according to claim 1, wherein, upon occurrence of the predetermined event, the emergency profile continues to be transmitted when the telecommunications device is powered down via intended or unintended telecommunications device interaction.

19. The system according to claim 1, wherein the user profile manager is configured to automatically transmit the user profile to one or more additional destinations in response to the predetermined event.

20. A telecommunications device for automatically providing a user profile to an emergency call center, the telecommunications device comprising:

a user profile application that detects an initiation of an emergency call by a user of the telecommunications device,

wherein, in response to the initiation of the emergency call, the user profile application is configured to automatically transmit a notification to a user profile manager to trigger the transmission of the user profile to the emergency call center.

21. A user profile manager for automatically providing a user profile to an emergency call center,

wherein the user profile manager is configured to manage communication between a telecommunications device and the emergency call center, and

wherein the user profile manager is configured to automatically transmit the user profile to the emergency call center in response to a predetermined event.

22. The system according to claim 21, wherein the predetermined event comprises:

an initiation of an emergency call by the telecommunications device.

23. A method of automatically providing a user profile, which includes information on a user of a telecommunications device, to an emergency call center, the method comprising:

detecting a predetermined event; and

automatically transmitting a user profile to the emergency call center in response to the predetermined event, thereby providing the emergency call center with the information on the user of the telecommunications device.

24. The method according to claim 23, wherein the detecting of the predetermined event comprises:

an initiation of an emergency call by the telecommunications device.

25. The method according to claim 23, further comprising:

automatically transmitting a location of the telecommunications device to the emergency call center in response to the predetermined event.

26. The method according to claim 23, further comprising:

receiving the user profile at the emergency call center; and

buffering and/or transmitting the user profile to the emergency call center.

27. The method according to claim 26, further comprising:

transmitting the user profile from the emergency call center to a first responder.

28. The method according to claim 23, further comprising:

creating the user profile using at least one of a user interface of the telecommunications device and a web interface.

29. The method according to claim 23, further comprising:

storing the user profile on the telecommunications device and/or storing the user profile in the user profile manager.

30. The method according to claim 23, further comprising:

automatically transmitting a notification of the predetermined event from the telecommunications device to a user profile manager to trigger the automatically transmitting the user profile to the emergency call center,

wherein the notification is automatically transmitted from the telecommunications device to the user profile manager via one of a general packet radio service (GPRS), a cellular wide area network (WAN), and a short text messaging (SMS).

31. The method according to claim 23, wherein the detecting of the predetermined event comprises:

determining, by a network configured to manage communication between the telecommunications device and the emergency call center, that the telecommunications device is not detected for a predetermined amount of time.

32. The method according to claim 23, wherein the detecting of the predetermined event comprises:

determining, by a network configured to manage communication between the telecommunications device and the emergency call center, a lack of stimulus from the telecommunications device; and

monitoring a duration of the lack of stimulus from the telecommunications device,

wherein, when a predetermined amount of time has elapsed, the user profile is automatically transmitted to the emergency call center in response to the lack of stimulus from the telecommunications device, thereby providing the emergency call center with the information on the user of the telecommunications device.

33. The method according to claim 23, further comprising:

storing a plurality of user profiles corresponding to the user of the telecommunications device;

upon the detection of the predetermined event, selecting the user profile from the plurality of user profiles based on one or more predetermined factors; and

automatically transmitting the selected user profile to the emergency call center in response to the predetermined event, thereby providing the emergency call center with the information on the user of the telecommunications device.

34. The method according to claim 23, further comprising:

storing a plurality of user profiles corresponding to a plurality of users of the telecommunications device;

upon the detection of the predetermined event, identifying the user from the plurality of users and selecting the user profile, which corresponds to the user, from the plurality of user profiles based on one or more predetermined factors; and

automatically transmitting the selected user profile to the emergency call center in response to the predetermined event, thereby providing the emergency call center with the information on the user of the telecommunications device.

35. The method according to claim 23, further comprising:

storing the user profile of the user, wherein the user profile is associated with a plurality of telecommunications devices;

upon the detection of the predetermined event, identifying the telecommunications device and selecting the user profile associated with the identified telecommunications device; and

automatically transmitting the selected user profile to the emergency call center in response to the predetermined event, thereby providing the emergency call center with the information on the user of the identified telecommunications device.

36. The method according to claim 23, wherein the user profile is automatically transmitted to one or more additional destinations in response to the predetermined event.

37. The method according to claim 23, further comprising:

storing correspondence data between the user and the telecommunications device when the user logs on to a physical location having the telecommunications device,

wherein, when the predetermined event is detected, the user profile corresponding to the user that is logged in to the physical location having the telecommunications device is automatically transmitted to the emergency call center.

38. A method of automatically providing a user profile, which includes information on a user of a first telecommunications device, to an emergency call center, the method comprising:

associating the user profile with the first telecommunications device, wherein the first telecommunications device is provided at a first physical location, and wherein the first telecommunications device is associated with a first private branch exchange (PBX);

determining when the user logs in to a second telecommunications device, wherein the second telecommunications device is provided at a second physical location that is different from the first physical location, wherein the second telecommunications device is associated with the first private branch exchange (PBX) or a second private branch exchange (PBX);

detecting a predetermined event at the second telecommunications device; and

automatically transmitting the user profile which is associated with the first telecommunications device to the emergency call center in response to the predetermined event at the second telecommunications device, thereby providing the emergency call center with the information on the user of the first telecommunications device.