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Computer-assisted telephony system

  • US 20090137224A1
  • Filed: 10/26/2005
  • Published: 05/28/2009
  • Est. Priority Date: 10/26/2004
  • Status: Abandoned Application
First Claim
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1. Operator-assisted telephony system in which a user:

  • (11, 12, 13) subscribing to the system is provided with a simplified fixed or mobile telephone terminal that has no screen or keyboard and can take the form of a pendant, and by which, when the user initiates a call simply by manipulating a handset, a button, a flap or any other electromechanical device or by speaking, the user is connected directly to an operator (14), said operator accessing in real time a database (15) that, immediately the call is received, provides the references, preferences and instructions of the caller, in particular a list of the caller'"'"'s telephone contacts and medical data useful in an emergency, and assists said operator to connect the caller with the required contact (16) or service, to deal with an emergency, to relay a request or to supply the caller with requested information;

    said system being characterized in that said database can be updated in real time by subscribers, operators, and authorized third parties, in particular by means of an Internet type computer link, electronic mail, or telephone, and the simplified telephone terminal can be remotely programmed either automatically by the database or manually by persons having the appropriate service activation code, for example by means of a messaging or electronic mail system, in particular to define the number to be called as a function of the availability of potential operators and to adjust the ringer volume as a function of the time, for example.

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