INTELLIGENT COMMUNICATION

• US 20090137229A1
• Filed: 02/03/2009
• Published: 05/28/2009
• Est. Priority Date: 06/25/2003
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Shah, Ali, YE, Zhou, Zhang, Xiaolin, Shi, Jimmy, Xiang, Jibin, Kothari, Kalpak Dilip, Wilsher, Thomas
• Granted Patent: US 8,670,791 B2
• Time in Patent Office: Days
• US Class Current: 455/412.100
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals

Abstract

Techniques for sending communications with automatic address or device selection and content conversion are provided. A recipient and addresses and/or devices associated with the recipient are determined for a communication. A destination is selected and the format of the communication may be converted based on the selected destination, if necessary. The communication then can be sent to the selected destination using any of a number of appropriate channels.

Claims

1. A method for routing a communication, the method comprising:

receiving a communication from a sender to be delivered to a recipient;

determining a recipient identifier associated with the communication;

accessing user preference information for the recipient identifier to determine at least one of an address and a device to which to deliver the communication; and

delivering the communication as indicated by the user preference information,

wherein a user is able to update the user preference information to specify a different address or device to which the communication should be delivered.

2. The method of claim 1, wherein:

the recipient identifier is not the address or information about the device to receive the communication.

3. The method of claim 1, wherein:

the communication includes content stored in an extensible markup language (XML) document, and

wherein the recipient identifier is stored in the XML document.

4. The method of claim 1, wherein the user preference information includes a priority scheme for determining at least one of addresses and devices to receive the communication.

5. The method of claim 1, further comprising determining presence information for the recipient,

wherein the communication is delivered further as indicated by the presence information.

6. The method of claim 1, wherein the user preference indicates at least one of multiple devices and multiple addresses to receive the communication based on a time of delivery of the communication.

7. The method of claim 1, further comprising:

determining a format associated with the recipient;

determining whether the communication needs to be adapted to the determined format; and

if the communication needs to be adapted, adapting the communication to the determined format before delivering the communication.

8. The method of claim 7, wherein the determined format comprises at least one of a short message system (SMS), message service (MMS), facsimile (fax), email, instant message (IM), and voice communication format.

9. The method of claim 7, wherein adapting the communication comprises adapting content of the received communication to content compatible with the determined format.

10. The method of claim 1, further comprising:

determining a communication capability for each address and device associated with the recipient,

wherein the communication is delivered further as indicated by the determined communication capability.

11. The method of claim 1, wherein delivering the communication further includes determining one of a plurality of communication channels through which to deliver the communication.

17. The method of claim 1, further comprising:

determining a format associated with the recipient device;

if a communication needs to be adapted to the determined format, adapting the communication before delivering the communication to the recipient device.

18. The method of claim 17, wherein the determined format comprises at least one of a short message system (SMS), message service (MMS), facsimile (fax), email, instant message (IM), and voice communication format.

12. A method for establishing a connection for communication, the method comprising:

receiving a recipient identifier from a sender device;

accessing user preference information for the recipient identifier to determine a recipient device for receiving communications; and

establishing a connection between the sender device and the recipient device such that communications can pass between the sender device and the recipient device via the connection,

wherein a user is able to update the user preference information to specify a different device to which the connection should be established.

13. The method of claim 12, wherein:

the user identifier is not the address or information about the recipient device with which to establish the connection for communication.

14. The method of claim 12, wherein the user preference information includes a priority scheme for determining the recipient device.

15. The method of claim 12, further comprising determining presence information for the recipient,

wherein the connection is established with a recipient device further as indicated by the presence information.

16. The method of claim 12, wherein the user preference indicates at least one of multiple devices and multiple addresses for communication based on a time of establishing a connection for the communication.

19. The method of claim 12, further comprising:

determining a communication capability for each address and device associated with the recipient,

wherein the connection is established further as indicated by the determined communication capability.

20. The method of claim 12, wherein establishing the connection further includes determining one of a plurality of communication channels through which to establish the connection.

21. A method for specifying a device to receive communications, the method comprising:

storing a user identifier associated with a user;

storing information for a plurality of devices associated with the user;

receiving user preference information from the user indicating a current device of the plurality of devices that is to be used to receive communications for the user, the user preference information being associated with the user identifier; and

upon receiving a communication specifying the user identifier, routing the communication to the current device,

wherein a user is able to update the user preference information in order to specify a different device of the plurality of devices to receive communications for the user.

22. The method of claim 21, further comprising:

determining a communication capability for each of the plurality of devices,

if the current device does not have the communication capability needed for the received communication, routing the communication to one of the plurality of devices having the needed communication capability.

23. A method for receiving a communication, the method comprising:

receiving access information for a user at a current device;

associating information for the current device with a user identifier for the user;

receiving a communication specifying the user identifier;

determining the current device associated with the user identifier; and

forwarding the communication to the current device,

wherein the user is able to access a plurality of devices each capable of acting as the current device and operable to receive the communication.

24. A device for routing communications, the device comprising:

a receiver configured to receive a communication from a first user;

an identifier module configured analyze a user identifier associated with the communication to determine a second user to receive the message;

a user preference determiner configured to determine user preference information for delivery of the communication, the user preference information indicating at least one of an address and a device to which to deliver the communication for the second user; and

a sender configured to deliver the communication according to the user preference information.

25. The device of claim 24, further comprising a formatter configured to format the received message to a format compatible with the second user.

26. The device of claim 24, further comprising a database configured to store the user preference information.

27. The device of claim 24, wherein the communication is received in a communication type of at least one of a short message system (SMS), email, instant message (IM), and voice communication format.

28. The device of claim 24, wherein the communication is delivered in a communication type of at least one of a short message system (SMS), email, instant message (IM), and voice communication format.

29. The device of claim 24, wherein the sender is operable to deliver the communication through any of a plurality of different communication channels.

30. A computer program product embedded in a computer readable medium and including processor-executable instructions for routing communications, the computer program product comprising:

program code for receiving a communication from a sender to be delivered to a recipient;

program code for determining a recipient identifier associated with the communication;

program code for accessing user preference information for the recipient identifier to determine at least one of an address and a device to which to deliver the communication; and

program code for delivering the communication as indicated by the user preference information,

wherein a user is able to update the user preference information to specify a different address or device to which the communication should be delivered.

31. The computer program product of claim 30, wherein:

the recipient identifier is not the address or information about the device to receive the communication.

32. The computer program product of claim 30, wherein:

the communication includes content stored in an extensible markup language (XML) document, and

wherein the recipient identifier is stored in the XML document.

33. The computer program product of claim 30, wherein:

the user preference information includes a priority scheme for determining at least one of addresses and devices to receive the communication.

34. The computer program product of claim 30, further comprising:

program code for determining presence information for the recipient,

wherein the communication is delivered further as indicated by the presence information.

35. The computer program product of claim 30, wherein the user preference indicates at least one of multiple devices and multiple addresses to receive the communication based on a time of delivery of the communication.

36. The computer program product of claim 30, further comprising:

program code for determining a format associated with the recipient;

program code for determining whether the communication needs to be adapted to the determined format; and

program code for, if the communication needs to be adapted, adapting the communication to the determined format before delivering the communication.

37. The computer program product of claim 36, wherein the determined format comprises at least one of a short message system (SMS), message service (MMS), facsimile (fax), email, instant message (IM), and voice communication format.

38. The computer program product of claim 30, further comprising:

program code for determining a communication capability for each address and device associated with the recipient,

wherein the communication is delivered further as indicated by the determined communication capability.

39. The computer program product of claim 30, wherein the program code for delivering the communication further includes program code for determining one of a plurality of communication channels through which to deliver the communication.

40. The computer program product of claim 39, further comprising program code for delivering the communication using a determined communication channel.