Communications enterprise server monitor

• US 20090144413A1
• Filed: 11/29/2007
• Published: 06/04/2009
• Est. Priority Date: 11/29/2007
• Status: Active Grant

• Current Assignee: Barclays Capital Incorporated (Barclays PLC)
• Original Assignee: Lehman Brothers Incorporated (Barclays PLC)
• Inventors: Petz, William J., Khan, Arif, Calabro, Timothy J.
• Granted Patent: US 8,793,362 B2
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications

Abstract

A system includes one or more wireless handheld devices, one or more enterprise servers in communication with the one or more wireless handheld devices, and an enterprise server monitor in communication with the one or more enterprise servers to collect communications performance data from one or more of the one or more enterprise servers in communication with one or more of the one or more wireless handheld devices associated with a select group of users, and to generate one or more alerts if the collected communications performance data match one or more alert conditions, the one or more alert conditions being indicative of one or more levels of potential communication failures.

Claims

1. A system, comprising:

one or more wireless handheld devices;

one or more enterprise servers in communication with the one or more wireless handheld devices; and

an enterprise server monitor in communication with the one or more enterprise servers to collect communications performance data from one or more of the one or more enterprise servers in communication with one or more of the one or more wireless handheld devices associated with a select group of users, and to generate one or more alerts if the collected communications performance data match one or more alert conditions, the one or more alert conditions being indicative of one or more levels of potential communication failures.

2. The system of claim 1, wherein the one or more levels of potential communication failures include a carrier level failure, a server level failure, and a device level failure.

3. The system of claim 1, wherein the one or more alert conditions include an amount of pending electronic messages associated with the one or more wireless handheld devices and an amount of elapsed time since the one or more wireless handheld devices have communicated with the one or more enterprise servers.

4. The system of claim 1, wherein the one or more alert conditions are different for work hours and non-work hours.

5. The system of claim 1, wherein the enterprise server monitor determines which of the one or more wireless handheld devices are associated with users muted from being monitored.

6. The system of claim 5, wherein the muted users are unmuted after a designated time period has expired.

7. The system of claim 1, wherein the one or more alerts are transmitted via email.

8. An enterprise server monitor, comprising:

a server in communication with one or more enterprise servers, the one or more enterprise servers in communication with one or more wireless handheld devices, the server including a watcher service to collect communications performance data from one or more of the one or more enterprise servers in communication with one or more of the one or more wireless handheld devices associated with a select group of users, and to generate one or more alerts if the collected communications performance data match one or more alert conditions, the one or more alert conditions being indicative of one or more levels of potential communication failures.

9. The communications server monitor of claim 8, wherein the one or more levels of potential communication failures include a carrier level failure, a server level failure, and a device level failure.

10. The communications server monitor of claim 8, wherein the one or more alert conditions include an amount of pending electronic messages associated with the one or more wireless handheld devices and an amount of elapsed time since the one or more wireless handheld devices have communicated with the one or more enterprise servers.

11. The communications server monitor of claim 8, wherein the one or more alert conditions are different for work hours and non-work hours.

12. The communications server monitor of claim 8, wherein the watcher service determines which of the one or more wireless handheld devices are associated with users muted from being monitored.

13. The communications server monitor of claim 12, wherein the muted users are unmuted after a designated time period has expired.

14. The communications server monitor of claim 8, wherein the one or more alerts are transmitted via email.

15. A method, comprising:

selecting one or more users of one or more wireless handheld devices for monitoring;

collecting communications performance data from one or more enterprise servers in communication with the one or more wireless handheld devices;

comparing the collected communications performance data with one or more alert conditions; and

generating one or more alerts if the collected communications performance data match one or more alert conditions, the one or more alert conditions being indicative of one or more levels of potential communication failures.

16. The method of claim 15, wherein the one or more levels of potential communication failures include a carrier level failure, a server level failure, and a device level failure.

17. The method of claim 15, wherein the one or more alert conditions include an amount of pending electronic messages associated with the one or more wireless handheld devices and an amount of elapsed time since the one or more wireless handheld devices has communicated with the one or more enterprise servers.

18. The method of claim 15, wherein the one or more alert conditions are different for work hours and non-work hours.

19. The method of claim 15, wherein the step of generating one or more alerts includes determining which of the one or more wireless handheld devices are associated with users muted from being monitored.

20. The method of claim 19, wherein the muted users are unmuted after a designated time period has expired.

21. The method of claim 15, wherein the one or more alerts are transmitted via email.

22. A computer program product including a computer readable medium having stored thereon computer executable instructions that, when executed on a computer, configure the computer to perform a method comprising the steps of:

selecting one or more users of one or more wireless handheld devices for monitoring;

collecting communications performance data from one or more enterprise servers in communication with the one or more wireless handheld devices;

comparing the collected communications performance data with one or more alert conditions; and

generating one or more alerts if the collected communications performance data match one or more alert conditions, the one or more alert conditions being indicative of one or more levels of potential communication failures.

23. The computer program product of claim 22, wherein the one or more levels of potential communication failures include a carrier level failure, a server level failure, and a device level failure.

24. The computer program product of claim 22, wherein the one or more alert conditions include an amount of pending electronic messages associated with the one or more wireless handheld devices and an amount of elapsed time since the one or more wireless handheld devices has communicated with the one or more enterprise servers.

25. The computer program product of claim 22, wherein the one or more alert conditions are different for work hours and non-work hours.

26. The computer program product of claim 22, wherein the step of generating one or more alerts includes determining which of the one or more wireless handheld devices are associated with users muted from being monitored.

27. The computer program product of claim 26, wherein the muted users are unmuted after a designated time period has expired.

28. The computer program product of claim 22, wherein the one or more alerts are transmitted via email.