SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR BUSINESS TRANSFORMATION OF BUSINESS PERFORMANCE INDICATORS
First Claim
1. In a computer system, a method for business transformation of business performance indicators, the method consisting of:
- building and refining a process model in a process modeler;
defining metrics, key performance indicators and events, and creating metrics for capturing working duration and decision paths;
specifying and preparing the process model for deployment;
deploying the process model;
calculating the working durations, the decision paths and the key performance indicators;
measuring the process model real-time; and
feeding the working duration and decision percentage data into the process modeler.
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Abstract
Systems, methods, and computer program products for business transformation of business performance indicators. Exemplary embodiments include a method for business transformation of business performance indicators, the method including building and refining a process model in a process modeler, defining metrics, key performance indicators and events, and creating metrics for capturing working duration and decision paths, specifying and preparing the process model for deployment, deploying the process model, calculating the working durations, the decision paths and the key performance indicators, measuring the process model real-time and feeding the working duration and decision percentage data into the process modeler.
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Citations
1 Claim
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1. In a computer system, a method for business transformation of business performance indicators, the method consisting of:
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building and refining a process model in a process modeler; defining metrics, key performance indicators and events, and creating metrics for capturing working duration and decision paths; specifying and preparing the process model for deployment; deploying the process model; calculating the working durations, the decision paths and the key performance indicators; measuring the process model real-time; and feeding the working duration and decision percentage data into the process modeler.
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Specification
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- Resources
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Current AssigneeInternational Business Machines Corporation
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Original AssigneeInternational Business Machines Corporation
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InventorsCaruso, Joseph M., Potenza, Salvatore
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Application NumberUS11/954,065Publication NumberTime in Patent OfficeDaysField of SearchUS Class Current705/7CPC Class CodesG06Q 10/06 Resources, workflows, human...G06Q 10/0639 Performance analysis of emp...G06Q 10/06393 Score-carding, benchmarking...G06Q 10/10 Office automation; Time man...
