NOTIFICATION SYSTEM AND METHOD

• US 20090150206A1
• Filed: 12/07/2007
• Published: 06/11/2009
• Est. Priority Date: 12/07/2007
• Status: Abandoned Application

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: MCI Communications Services Incorporated (Verizon Communications Inc.)
• Inventors: Sikes, Tabatha L.
• Application Number:
  US11/952,490
• Publication Number:
  US 20090150206A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06F 16/2358 Change logging, detection, and notification replication G06F16/27
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management

Abstract

A system and method for generating and communicating notifications is provided. The system includes a notification generator in communication with a database. As information is uploaded into the database, the notification generator may populate the notifications with the information stored in the database before automatically transmitting the notifications. Accordingly, the method may include, but is not limited to, steps of receiving a service request, generating the order commitment notification based on the service request, and automatically transmitting the notification. The steps of the method may be performed by a computer, and specifically, a computer-readable medium may contain instructions for controlling the computer to perform the method steps.

Claims

1. A method comprising:

receiving a service request;

generating an order commitment notification based on the service request; and

automatically transmitting the order commitment notification to a customer and a local service performer.

2. A method as set forth in claim 1, wherein generating the order commitment notification includes automatically populating at least one field of the order commitment notification with customer information.

3. A method as set forth in claim 1, further comprising:

receiving updated information; and

automatically populating at least one field of the order commitment notification with the updated information.

4. A method as set forth in claim 3, further comprising transmitting the updated order commitment notification to the customer and the local service performer.

5. A method as set forth in claim 1, further comprising generating a ready notification after the service requested has been performed.

6. A method as set forth in claim 5, wherein generating the ready notification includes automatically populating at least one field of the ready notification with customer information.

7. A method as set forth in claim 5, wherein generating the ready notification includes determining whether the service requested has been performed and whether the service requested was successful.

8. A method as set forth in claim 7, further comprising automatically transmitting the ready notification to the customer if the service requested was successfully performed.

9. A method as set forth in claim 1, wherein said method is performed by a computer executing instructions stored in a computer-readable medium.

22. A method as set forth in claim 1, wherein automatically transmitting the order commitment notification to a customer and a local service performer provides information about the service request to the customer and the local service performer before the service is performed.

10. A method comprising:

receiving a service request;

generating an order commitment notification based on the service request;

generating a ready notification after the service requested has been performed;

automatically transmitting the order commitment notification to a customer and a local service performer before the service has been performed; and

automatically transmitting the ready notification to the customer if the service requested was successfully performed.

11. A method as set forth in claim 10, wherein generating the order commitment notification and the ready notification includes automatically populating at least one field of the order commitment notification and the ready notification with customer information.

12. A method as set forth in claim 10, further comprising:

receiving updated information; and

automatically populating at least one field of the order commitment notification and the ready notification with the updated information.

13. A method as set forth in claim 10, further comprising storing the order commitment notification and the ready notification in a data store.

14. A system comprising:

at least one data store;

a notification generator in communication with said at least one data store; and

wherein said notification generator is configured to generate at least one notification and wherein said notification generator is configured to automatically populate at least one field of said at least one notification.

15. A system as set forth in claim 14, wherein said data store is configured to receive updated information.

16. A system as set forth in claim 15, wherein said notification generator is configured to automatically populate at least one field of said at least one notification with the updated information.

17. A system as set forth in claim 14, wherein said at least one notification is further defined as at least one of an order commitment notification and a ready notification.

18. A system as set forth in claim 17, wherein said at least one data store is configured to receive a service request and wherein said notification generator is configured to generate said order commitment notification based on the service request and said ready notification after the service request has been performed.

19. A system as set forth in claim 18, wherein said service request includes at least one of a request to install a new service, a request to update an existing service, and a request to update an infrastructure used to provide a service.

20. A system as set forth in claim 19, wherein said infrastructure includes a telecommunications network.

21. A system as set forth in claim 14, wherein said at least one notification is stored in said at least one data store.

23. A method as set forth in claim 14, wherein said notification generator automatically transmits said at least one notification to a customer and a local service provider before the service is performed to provide information about the service request to said customer and said local service provider.