REPUTATION IN ON-LINE CONSUMER MARKETS

• US 20090150296A1
• Filed: 12/07/2007
• Published: 06/11/2009
• Est. Priority Date: 12/07/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Mathew, Cherian Varkey, Cattelan, Renan Goncalves, Swaminathan, Ashwin, Kirovski, Darko
• Granted Patent: US 8,438,068 B2
• Time in Patent Office: Days
• US Class Current: 705/80
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/188 Electronic negotiation

Abstract

Seller'"'"'s reputation quantification technique embodiments are presented that quantify in monetary terms a risk of dissatisfaction to a potential buyer of a product or service from a seller in an on-line consumer market. Generally, this involves computing the monetary sales limit for the seller. This monetary sales limit represents an amount, which if a sum of the current prices of all the products and services currently offered by the seller is equal to or less than the amount, there would not be a significant risk to the buyer of being dissatisfied with the product or service. Given this, a risk of a potential buyer'"'"'s dissatisfaction with a product or service purchased from the seller in view of a price the buyer wants to pay is assessed. The assessed risk is then provided to the potential buyer in the form of one or more risk indicators.

Claims

1. A computer-implemented process for providing a potential buyer of a product or service from a seller in an on-line consumer market a monetary sales limit associated with the seller, comprising using a computer to perform the following process actions:

assigning a weight to each completed transaction between the seller and each buyer previously purchasing a product or service from the seller, said weight comprising at least a portion of an overhead expense incurred by the seller from the transaction if the previous buyer was satisfied with the purchase based on positive feedback from the previous buyer associated with the transaction, and comprising the negative of the amount paid by the previous buyer if that buyer was not satisfied with the purchase;

summing all the assigned transaction weights associated with the seller and adding an amount of a reimbursement fund provided by the seller, to compute said monetary sales limit for the seller;

providing the monetary sales limit computed for the seller to the potential buyer, said monetary sales limit being usable by the potential buyer in assessing a risk of dissatisfaction with the purchase of a product or service from the seller in view of a price the buyer wants to pay for the product or service.

2. The process of claim 1, wherein the process action of adding the amount of the reimbursement fund provided by the seller, comprises an action of adding zero if no amount has been provided.

3. The process of claim 1, wherein a manager associated with the on-line consumer market receives payment from a buyer purchasing a product or service from a seller and after deducting management fees from the received payment transfers the remaining proceeds to the seller, and wherein said overhead expense incurred by the seller comprises the deducted management fees and other expenses incurred by the seller as part of the transaction which are verifiable by said manager.

4. The process of claim 3, wherein said management fees comprise at least one of (i) a fee charged by the on-line consumer market for facilitating the transaction, (ii) insurance fee, (iii) taxes, (iv) shipping and handling fees when incurred by the on-line consumer market.

5. The process of claim 3, wherein said other expenses incurred by the seller as part of the transaction which are verifiable by said manager, comprise shipping and handling fees when incurred by the seller.

6. The process of claim 3, wherein the process action of assigning a weight to each completed transaction between the seller and each buyer whenever the previous buyer was not satisfied with the purchase, further comprises decreasing the weight by the amount of other expenses incurred by the seller as part of the transaction which are not verifiable by said manager

7. The process of claim 1, wherein a previous buyer is deemed not to be satisfied with the purchase whenever the buyer provides negative feedback on the purchase, and either the seller refuses to refund the price paid by the buyer for the product or service associated with the transaction, or the transaction is being actively disputed by the buyer and seller.

8. The process of claim 7, wherein whenever a disputed transaction is resolved by the seller refunding the price paid by the buyer for the product or service associated with the transaction, the transaction is deemed to be void and not used in the computation of the monetary sales limit for the seller.

9. The process of claim 1, wherein overhead costs of a transaction in the on-line consumer market are shared between the seller and a buyer of a product or service, such that the price paid by the buyer includes the price paid for the product or service and the buyer'"'"'s share of the overhead costs for the transaction, and the overhead expense incurred by the seller from the transaction does not include the portion thereof paid by the buyer.

10. The process of claim 9, wherein the portion of the overhead costs of a transaction paid by a buyer, who subsequently is a seller in the on-line consumer market for whom a monetary sales limit is being provided to a potential buyer of a product or service offered by that seller, is included in the computation of the monetary sales limit for the seller.

11. The process of claim 10, wherein the process action of including in the computation of the monetary sales limit for the seller the portion of the overhead costs of a completed transaction paid by the seller acting as a buyer in a previous transaction, comprises the actions of:

assigning a weight to the completed transaction between the seller acting as a buyer in a previous transaction and another seller in the on-line consumer market, said weight comprising the portion of the overhead costs incurred by the seller from the transaction; and

including the weights assigned to the completed transaction between the seller acting as a buyer in the previous transaction whenever performing the process action of summing all the assigned transaction weights associated with the seller.

12. A computer-implemented process for quantifying in monetary terms a risk of dissatisfaction to a potential buyer of a product or service from a seller in an on-line consumer market, comprising using a computer to perform the following process actions:

computing a monetary sales limit for the seller, said monetary sales limit representing a monetary amount which if a sum of the current prices of all the products and services currently offered by the seller in the on-line consumer market is equal to or less than the monetary amount, there is not a significant risk to the buyer of being dissatisfied with the product or service;

assessing a risk of dissatisfaction to the buyer with a product or service purchased from the seller in the on-line consumer market in view of a price the buyer wants to pay for the product or service based in part on the monetary sales limit; and

providing one or more indicators of said assessed risk of dissatisfaction to the potential buyer.

13. The process of claim 12, wherein the seller'"'"'s monetary sales limit comprises a reimbursement fund, wherein the amount of said reimbursement fund is provided by the seller to a manager associated with the on-line consumer market, and whenever a buyer of a product or service from the seller is not satisfied with the purchase and the seller refuses to refund the amount paid by the dissatisfied buyer and the seller will not participate in a dispute resolution proceeding, the manager refunds the amount paid by the dissatisfied buyer from the seller'"'"'s reimbursement fund up to a current amount of the fund.

14. The process of claim 13, wherein the process action of assessing the risk of dissatisfaction to the buyer with a product or service purchased from the seller in the on-line consumer market in view of a price the buyer wants to pay for the product or service, comprises deeming the risk of dissatisfaction to be zero whenever the seller'"'"'s reimbursement fund amount equals or exceeds the seller'"'"'s current prices sum.

15. The process of claim 13, wherein the process action of assessing the risk of dissatisfaction to the buyer with a product or service purchased from the seller in the on-line consumer market in view of a price the buyer wants to pay for the product or service, comprises deeming the risk of dissatisfaction to be minimal whenever the seller'"'"'s monetary sales limit equals or exceeds the seller'"'"'s current prices sum.

16. The process of claim 13, wherein the process action of assessing the risk of dissatisfaction to the buyer with a product or service purchased from the seller in the on-line consumer market in view of a price the buyer wants to pay for the product or service, comprises deeming the risk of dissatisfaction to be directly proportional to the amount the seller'"'"'s monetary sales limit falls below the seller'"'"'s current prices sum.

17. The process of claim 16, further comprising an action of, whenever the seller'"'"'s monetary sales limit falls below said current prices sum, suggesting to the buyer making an offer for the product or service that the offer be made contingent on the seller increasing the seller'"'"'s reimbursable fund by an amount which causes the seller'"'"'s monetary sales limit to equal or exceed the seller'"'"'s current prices sum.

18. The process of claim 12, wherein the process action of providing one or more indicators of said assessed risk of dissatisfaction to the potential buyer, comprises providing the sum of the current prices of all the products and services currently offered by the seller in the on-line consumer market, the seller'"'"'s monetary sales limit and the current amount of the seller'"'"'s reimbursement fund.

19. A computer-implemented process for providing a potential buyer of a product or service from a seller in an on-line consumer market a monetary sales limit associated with the seller, comprising using a computer to perform the following process actions:

computing a sales limit component for the seller for each completed transaction between the seller and all previous participants in the on-line consumer market to whom the seller either previously purchased a product or service from or sold a product or service to, said computation comprising for each completed transaction,

identifying the previous participant in the transaction under consideration,

computing a sum of the current prices of all the products and services currently offered by the identified previous participant, computing a lower bound sales limit for the identified previous participant, said lower bound sales limit representing the sum of, for all transactions in the on-line consumer market except the one under consideration in which the identified previous participant was a party to and an agreement was made among the parties involved in the transaction to share a sales limit component associated with the transaction,

the lesser of one-half of an overhead expense associated the transaction, and a currently available portion of the overhead expense associated with the transaction if the buyer in the transaction was satisfied with the purchase based on positive feedback from the buyer, and

the negative of the amount paid by the buyer associated with the transaction if that buyer was not satisfied with the purchase,

designating the seller'"'"'s sales limit component for the transaction under consideration to be the overhead expense associated the transaction under consideration if the identified previous participant'"'"'s current prices sum less the lower bound sales limit, is less than or equal to zero, and if an agreement was made among the parties involved in the transaction to share a sales limit component associated with the transaction and the buyer in the transaction was satisfied with the purchase based on positive feedback from the buyer,

designating the seller'"'"'s sales limit component for the transaction under consideration to be one-half the overhead expense associated the transaction under consideration if the identified previous participant'"'"'s current prices sum less the lower bound sales limit, is greater than or equal to one-half the overhead expense associated the transaction under consideration, and if an agreement was made among the parties involved in the transaction to share a sales limit component associated with the transaction and the buyer in the transaction was satisfied with the purchase based on positive feedback from the buyer,

designating the seller'"'"'s sales limit component for the transaction under consideration to be one-half the overhead expense associated the transaction under consideration minus the identified previous participant'"'"'s current prices sum less the lower bound sales limit, if the identified previous participant'"'"'s current prices sum less the lower bound sales limit is greater than zero and less than one-half the overhead expense associated the transaction under consideration, and if an agreement was made among the parties involved in the transaction to share a sales limit component associated with the transaction and the buyer in the transaction was satisfied with the purchase based on positive feedback from the buyer,

designating the seller'"'"'s sales limit component for the transaction under consideration to be the overhead expense associated the transaction under consideration if no agreement was made among the parties involved in the transaction to share a sales limit component associated with the transaction, the seller for which the sales limit component is being computed was the seller in the transaction under consideration and the buyer in the transaction was satisfied with the purchase based on positive feedback from the buyer, and

designating the seller'"'"'s sales limit component for the transaction under consideration to be the negative of the amount paid by the buyer in the transaction if the seller for which the sales limit component is being computed was the seller in the transaction under consideration and the buyer was not satisfied with the purchase;

summing all the seller'"'"'s computed sales limit components and adding the amount of a reimbursement fund provided by the seller, to compute an unadjusted monetary sales limit for the seller;

whenever a sum of the current prices of all the products and services currently offered by the seller in the on-line consumer market is greater than the seller'"'"'s computed unadjusted monetary sales limit,

adjusting the seller'"'"'s unadjusted monetary sales limit by adding unused monetary sales limit amounts currently available from previous participants in the on-line consumer market to whom the seller either previously purchased a product or service from or sold a product or service to and with whom the seller has an agreement to share a sales limit component associated with the purchase or sale, until the seller'"'"'s current prices sum is less than or equal to the seller'"'"'s adjusted monetary sales limit or all said currently available unused monetary sales limit amounts are exhausted, and

designating the adjusted monetary sales limit to be the seller'"'"'s finalized monetary sales limit;

whenever the sum of the current prices of all the products and services currently offered by the seller in the on-line consumer market is less than or equal to the seller'"'"'s computed unadjusted monetary sales limit, designating the unadjusted monetary sales limit to be the seller'"'"'s finalized monetary sales limit;

providing the finalized monetary sales limit computed for the seller to the potential buyer, said monetary sales limit being usable by the potential buyer in assessing a risk of dissatisfaction with the purchase of a product or service from the seller in view of a price the buyer wants to pay for the product or service.

20. The process of claim 19, wherein the process action of adjusting the seller'"'"'s unadjusted monetary sales limit, comprises an action of uniformly and incrementally adjusting the seller'"'"'s unadjusted monetary sales limit, wherein the uniform and incremental adjustment comprises:

(a) adding a pre-computed amount of the currently available unused monetary sales limit from each of said previous participants to the unadjusted monetary sales limit, or a last produced candidate adjusted monetary sales limit instead if one exists, to produce a current candidate adjusted monetary sales limit for the seller;

(b) determining if the seller'"'"'s current prices sum is less than or equal to the seller'"'"'s current candidate adjusted monetary sales limit;

(c) determining if the currently available unused monetary sales limit amount of all the previous participants is exhausted,

(d) repeating actions (a) through (c), whenever it is determined that the seller'"'"'s current prices sum is greater than the seller'"'"'s current candidate adjusted monetary sales limit and the currently available unused monetary sales limit amount of all the previous participants is not yet exhausted; and

(e) designating the current candidate adjusted monetary sales limit to be the seller'"'"'s adjusted monetary sales limit whenever it is determined that the seller'"'"'s current prices sum is less than or equal to the seller'"'"'s last-produced candidate adjusted monetary sales limit, or the currently available unused monetary sales limit amount of all the previous participants is exhausted.