REMOTE DIAGNOSTIC AND REPAIR SYSTEM

• US 20090150714A1
• Filed: 12/03/2008
• Published: 06/11/2009
• Est. Priority Date: 12/07/2007
• Status: Active Grant

• Current Assignee: Joanna E. Gasperson
• Original Assignee: Joanna E. Gasperson
• Inventors: Gasperson, Joanna E.
• Granted Patent: US 8,296,105 B2
• Time in Patent Office: Days
• US Class Current: 714/2
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/2294 by remote test

Abstract

A system and method for remotely diagnosing and repairing a computer controlled asset comprises an access point connected to a computer controlled asset thereby allowing electronic access to the computer system of the computer controlled asset, a service center remotely connected to the access point for providing diagnostic review and repair of the computer controlled asset, and an interface linking the access point to the service center thereby allowing the service center to communicate with the computer controlled asset via the access point.

Claims

1. A system for remotely diagnosing and repairing a computer controlled asset comprising:

an access point connected to a computer controlled asset thereby allowing electronic access to the computer system of the computer controlled asset;

a service center remotely connected to the access point for providing diagnostic review and repair of the computer controlled asset; and

an interface linking the access point to the service center thereby allowing the service center to communicate with the computer controlled asset via the access point.

2. The system for remotely diagnosing and repairing a computer controlled asset of claim 1 wherein the service center is connected to the access point via the internet.

3. The system for remotely diagnosing and repairing a computer controlled asset of claim 1 wherein the service center is connected to the access point via wired technology.

4. The system for remotely diagnosing and repairing a computer controlled asset of claim 1 wherein the service center is connected to the access point via wireless technology.

5. The system for remotely diagnosing and repairing a computer controlled asset of claim 1 wherein the interface is facilitated by a network thereby allowing electronic information to flow between the service center and the computer controlled asset.

6. The system for remotely diagnosing and repairing a computer controlled asset of claim 1 wherein the access point comprises a network of computers which relay electronic information therebetween thereby facilitating electronic communications between the service center and the computer controlled asset.

7. The system for remotely diagnosing and repairing a computer controlled asset of claim 1 wherein the access point comprises a camera controlled by the service center for capturing video of the computer controlled asset, the video is transmitted to the service center thereby facilitating the diagnoses and repair of the computer controlled asset.

8. The system for remotely diagnosing and repairing a computer controlled asset of claim 1 wherein the access point comprises a microphone controlled by the service center for capturing sound from the computer controlled asset, the sound is transmitted to the service center thereby facilitating the diagnoses and repair of the computer controlled asset.

9. A method of remotely diagnosing and repairing a computer controlled asset comprising the steps of:

providing an access point in close proximity to a computer controlled asset;

connecting the access point to the computer controlled asset;

connecting the access point to a network;

connecting the network to a service center;

activating the access point through a user interface by inputting identifying information therein;

generating a service request via the user interface that is routed through the network to the service center;

generating a reply to the service request that is routed through the network to the access point and transmitted to the user via the user interface;

connecting electronically from the service center to the computer controlled asset through the network and access point to diagnose and repair the computer controlled asset; and

diagnosing the malfunction of the computer controlled asset from the service center.

10. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 further comprising the steps of repairing the malfunction of the computer controlled asset from the service center.

11. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 further comprising the steps of generating a work order report summarizing the diagnosis and repairs conducted.

12. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 further comprising the steps of ordering component parts to repair the computer controlled asset.

13. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 further comprising the steps of notifying the user and service center when the component parts are available for installation.

14. The method of remotely diagnosing and repairing a computer controlled assert of claim 9 wherein the service center is connected to the access point via the internet

15. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 wherein the service center is connected to the access point via wired technology.

16. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 wherein the service center is connected to the access point via wireless technology.

17. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 wherein the interface is facilitated by a network thereby allowing electronic information to flow between the service center and the computer controlled asset.

18. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 wherein the access point comprises a network of computers which relay electronic information therebetween thereby facilitating electronic communications between the service center and the computer controlled asset.

19. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 wherein the access point comprises a camera controlled by the service center for capturing video of-the computer controlled asset, the video is transmitted to the service center thereby facilitating the diagnoses and repair of the computer controlled asset.

20. The method of remotely diagnosing and repairing a computer controlled asset of claim 9 wherein the access point comprises a microphone controlled by the service center for capturing sound from the computer controlled asset, the sound is transmitted to the service center thereby facilitating the diagnoses and repair of the computer controlled asset.