Model Driven Diagnostics System and Methods Thereof
First Claim
1. A method of performing a diagnostics in an integrated support platform having a plurality of services, the method comprising:
- building at least one or more knowledge model for each of the plurality of services in the integrated support platform by determining one or more components related to the plurality of services, wherein building the at least one knowledge model comprising;
determining one or more failures of each component and at least one associated symptom to identify the one or more failures;
constructing a framework for the diagnostics associated to the one or more failures by creating at least one execution plan based on a most efficient path for determining the one or more failures; and
performing the diagnostics for resolving one or more failures of each component by using the framework based on the built knowledge model for the plurality of services.
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Abstract
A method to perform a diagnostic test in an integrated support platform having a plurality of services is disclosed. The method includes a process of building at least one or more knowledge model for each of the plurality of services in the integrated support platform. The process of building the knowledge model includes determining one or more failure(s) of each component and at least one associated symptom to identify the one or more failures and constructing a framework for the diagnostic test associated to the one or more failures. The framework comprising the diagnostic test may be created by at least one of an execution plan based on the most efficient path for determining the failure. The method further includes performing the diagnostic test for resolving one or more failures of each component by using the framework based on the built knowledge model for the plurality of services.
29 Citations
29 Claims
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1. A method of performing a diagnostics in an integrated support platform having a plurality of services, the method comprising:
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building at least one or more knowledge model for each of the plurality of services in the integrated support platform by determining one or more components related to the plurality of services, wherein building the at least one knowledge model comprising; determining one or more failures of each component and at least one associated symptom to identify the one or more failures; constructing a framework for the diagnostics associated to the one or more failures by creating at least one execution plan based on a most efficient path for determining the one or more failures; and performing the diagnostics for resolving one or more failures of each component by using the framework based on the built knowledge model for the plurality of services. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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24. A system for building a knowledge model to perform a diagnostics for a plurality of services, the system comprising:
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one or more components configured for building the knowledge model related to each of the plurality of services; a framework configured for the plurality of components associated to each of the plurality of services, to perform the diagnostics, wherein the framework comprising; a failure module including at least one or more failures for each of the plurality of components; a problem module including at least one or more problems associated to each of the failures; a symptom module including at least one symptoms associated to each problems; and a diagnostics module including at least one or more diagnostics to run for localizing each of one or more problems. - View Dependent Claims (25, 26, 27, 28)
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29. A computer program product comprising a computer usable medium having a computer readable program code embodied therein for performing a diagnostics in an integrated support platform having a plurality of services, the method comprising:
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program code adapted for building at least one knowledge model for each of the plurality of services in the integrated support platform, by determining one or more components related to the plurality of services, wherein program code adapted for building the at least one knowledge model comprising; program code adapted for determining one or more failures of each component and at least one associated symptom to identify the one or more failures; program code adapted for constructing a framework for the diagnostics associated to the one or more failures, by creating at least one execution plan based on the most efficient path for determining the one or more failures; and program code adapted for performing the diagnostics for resolving one or more failures of each components by using the framework based on the built knowledge model for the plurality of services.
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Specification