Methods and Apparatus for Automated Order Delivery in Customer Service Applications

• US 20090152345A1
• Filed: 12/18/2007
• Published: 06/18/2009
• Est. Priority Date: 12/18/2007
• Status: Abandoned Application

• Current Assignee: NCR Corporation
• Original Assignee: NCR Corporation
• Inventors: Johnson, Jennie Psihogios
• Application Number:
  US11/958,436
• Publication Number:
  US 20090152345A1
• Time in Patent Office: Days
• US Class Current: 235/381
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

Systems and techniques for automated partial order delivery. After a customer has entered a self service order and presented payment, the customer is able to present a receipt at an automated dispensing station. An automated dispensing mechanism retrieves order information associated with the receipt and allows dispensing of products, such as drink cups at a fast food restaurant, whose purchase is reflected in the order. Upon release of all the authorized products, authorization for dispensing of products is revoked. If a predetermined time passes after the last release, authorization is temporarily revoked, renewable upon subsequent presentation of the receipt, if products that have not yet been dispensed are reflected in the order.

Claims

1. A system for partial order delivery, comprising:

a reader for receiving an identifier associated with a customer order;

an automated dispenser; and

a control mechanism for using the identifier to retrieve customer order information and to direct the automated dispenser to allow dispensing of products of the size and number purchased by the customer as reflected in the order.

2. The system of claim 1, wherein the reader is a bar code scanner and the information is a bar code associated with a customer order number;

3. The system of claim 1, wherein the control mechanism uses the identifier to retrieve customer order information stored in a customer order file on a remote servers the customer order file reflecting entry of a self service order by the customer.

4. The system of claim 3, wherein the control mechanism counts each product as it is dispensed and, as each product is dispensed, updates the customer order file to reduce the number of products that remain authorized to be dispensed.

5. The system of claim 4, wherein the control mechanism revokes the authorization to dispense products when the number of products remaining authorized to be dispensed is reduced to zero.

6. The system of claim 4, wherein the control mechanism revokes the authorization to dispense products when a predetermined time has elapsed since the last product was dispensed, and wherein the control mechanism renews the authorization when the identifier is presented alter revocation, provided that the number of products remaining authorized to be dispensed is greater than zero.

7. A method of partial order delivery, comprising the steps of:

receiving an identifier;

retrieving customer order information associated with the identifier;

controlling an automated dispenser so as to release products of the size and number purchased by the customer as reflected in the order.

8. The method of claim 7, wherein the step of receiving the identifier includes reading a bar code representing an encoded receipt number.

9. The method of claim 7, wherein the step of retrieving the customer order information includes retrieving a customer order file stored on a remote server, the customer order file reflecting a self service order entered by the customer.

10. The method of claim 7, wherein the step of releasing products includes counting each product as it is dispensed and, as each product is dispensed, updating the customer order file to reduce the number of products that remain authorized to be dispensed.

11. The method of claim 10, further comprising a step of revoking the authorization to dispense products when the number of products remaining authorized to be dispensed is reduced to zero.

12. The method of claim 11, further comprising a step of revoking the authorization to dispense products when a predetermined time has elapsed since the last product was dispensed, and wherein the control mechanism renews the authorization when the identifier is presented after revocation, provided that the number of products remaining authorized to be dispensed is greater than zero.

13. A method of product delivery, comprising the steps of:

reading encoded information on a medium submitted by a customer and interpreting the encoded information so as to determine whether dispensing of beverage cups is authorized and to determine the size and number of cups authorized to be dispensed; and

controlling an automated dispenser so as to release the size and number of cups authorized.

14. The method of claim 13, wherein the encoded information includes validating information and information indicating the size and number of cups to be dispensed.

15. The method of claim 14, wherein reading the encoded information includes reading a bar code.

16. The method of claim 14, wherein reading the encoded information includes reading an RFID device.

17. The method of claim 13, wherein the encoded information includes information indicating that a customer account associated with the device indicates an expenditure level entitling the customer to a specified number of free beverages.

18. The method of claim 15, wherein the validating information includes a validation code for a free beverage promotion.

19. The method of claim 13, wherein interpreting the encoded information includes retrieving stored customer order information associated with the encoded information and examining the order information to determine how many beverages have been ordered by the customer.

20. The method of claim 19, wherein examining the order information includes examining updates to the order information to determine how many cups have already been dispensed.