Technique for providing personalized information and communications services
First Claim
1. A system for managing information sources for a user comprising:
- an interface for receiving data concerning the user;
a processing element responsive to the data for identifying at least one information source associated with the user and determining an access right of the user to the information source; and
an output element for providing at least one option to perform an action on the information source, the option being provided as a function of the access right to the information source.
1 Assignment
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Accused Products
Abstract
A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user'"'"'s calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.
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Citations
6 Claims
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1. A system for managing information sources for a user comprising:
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an interface for receiving data concerning the user; a processing element responsive to the data for identifying at least one information source associated with the user and determining an access right of the user to the information source; and an output element for providing at least one option to perform an action on the information source, the option being provided as a function of the access right to the information source. - View Dependent Claims (3, 4, 5)
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2. The system of claim I wherein the information source includes a folder containing contacts information.
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6. The system of claim I wherein the at least one option being selected by an agent on behalf of the user, the agent being granted the access right to the information source.
Specification