System And Method For Managing Interaction Between A User And An Interactive System
First Claim
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1. A method, comprising:
- receiving input data from a communication device through a first network connection, wherein the input data originates from an interaction of a user with an interactive system;
converting the input data into commands for an application, wherein the application is local to the interactive system and is configured to control the interactive system; and
sending the commands from a command server to the application through a second network connection to a command interface, wherein the command interface is configured to control the application.
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Abstract
A scalable system is provided for managing the interaction of cell phone users and users of other communication devices with public and private digital display systems and other interactive digital devices and systems.
118 Citations
123 Claims
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1. A method, comprising:
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receiving input data from a communication device through a first network connection, wherein the input data originates from an interaction of a user with an interactive system; converting the input data into commands for an application, wherein the application is local to the interactive system and is configured to control the interactive system; and sending the commands from a command server to the application through a second network connection to a command interface, wherein the command interface is configured to control the application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 121, 122)
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- 27. The method of 26, wherein the user calls the call-in telephone number or SMS short code, the method further comprising counting the user'"'"'s calls or SMS messages and rewarding the user for loyalty when a count reaches a predetermined threshold.
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46. A system, comprising:
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a plurality of call servers configured to receive call data from a communication device through a first network, wherein the call data represents user interactions with an interactive system and wherein the plurality of call servers is scalable to manage a dynamic call load; a data converter coupled to the plurality of call servers, the data converter configured to convert the call data into commands for an application, wherein the application is local to an interactive system and is configured to control the interactive system; and a command server coupled to the data converter, the command server configured to send the commands through a second network connection to a command interface, wherein the command interface is configured to control the application. - View Dependent Claims (47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89)
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70. The system of 69, wherein in the R&
- R module is configured to count a user'"'"'s calls to the call-in telephone number or SMS short code, and to reward the user for loyalty when a count reaches a predetermined threshold.
- View Dependent Claims (71, 72)
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90. A computer readable medium having instructions thereon that, when executed by a computer, cause the computer to perform operations comprising:
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receiving input data from a communication device through a first network connection, wherein the input data originates from an interaction of a user with an interactive system; converting the input data into commands for an application, wherein the application is local to the interactive system and is configured to control the interactive system; and sending the commands from a command server to the application through a second network connection to a command interface, wherein the command interface is configured to control the application. - View Dependent Claims (91, 92, 93, 94, 95, 96, 97, 98, 99, 100, 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119, 120)
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Specification