Automatic Service Vehicle Hailing and Dispatch System and Method
First Claim
1. A method of dispatching a service vehicle comprising:
- receiving into a cellular telephone a spoken utterance from a customer indicating a requested location for a service vehicle;
digitizing or coding in the cellular telephone the received spoken utterance;
transmitting the digitized or coded spoken utterance as a data communication from the cellular telephone to a speech recognition system;
identifying a pickup location by interpreting the transmitted spoken utterance in the speech recognition system;
transmitting the pickup location from the speech recognition system to a vehicle dispatch system;
matching the pickup location to a service vehicle in the vehicle dispatch system; and
dispatching the matched service vehicle to the pickup location.
1 Assignment
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Accused Products
Abstract
A system and method are provided for improving efficiency of operation and convenience of access to a fleet of taxis, or other service vehicles, requiring rapid, on-demand dispatch to customer-determined locations. Automatic speech recognition (ASR) and/or radiolocation technology are used to automate the entry of the customer pickup location, and optionally the dropoff location and other relevant information as well. A customer speaks the pickup location into a cellular telephone which then digitizes and transmits it as a data communication to an ASR system. The ASR system decodes the digitized utterance into a pickup location which is passed to a vehicle matching and dispatch system. The vehicle matching and dispatch system matches a taxi and dispatches it to the pickup location. In one embodiment, the identified pickup location is transmitted to the customer'"'"'s cellular telephone for confirmation or correction, before dispatch of the requested taxi.
113 Citations
21 Claims
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1. A method of dispatching a service vehicle comprising:
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receiving into a cellular telephone a spoken utterance from a customer indicating a requested location for a service vehicle; digitizing or coding in the cellular telephone the received spoken utterance; transmitting the digitized or coded spoken utterance as a data communication from the cellular telephone to a speech recognition system; identifying a pickup location by interpreting the transmitted spoken utterance in the speech recognition system; transmitting the pickup location from the speech recognition system to a vehicle dispatch system; matching the pickup location to a service vehicle in the vehicle dispatch system; and dispatching the matched service vehicle to the pickup location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of dispatching a service vehicle comprising:
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A) receiving into a cellular telephone a spoken utterance from a customer indicating a requested location for a service vehicle; B) digitizing or coding in the cellular telephone the received spoken utterance; C) transmitting the digitized or coded spoken utterance as a data communication from the cellular telephone to a speech recognition system via a controller; D) identifying one or more pickup locations by interpreting the transmitted spoken utterance in the speech recognition system; E) transmitting the identified one or more pickup locations as a data communication from the speech recognition system to the cellular telephone via the controller; F) receiving at the cellular telephone a confirmation from the customer that one of the one or more pickup locations matches the requested location; G) transmitting the confirmed pickup location as a data communication from the cellular telephone to the controller; H) transmitting the confirmed pickup location from the controller to a vehicle dispatch system; I) matching the confirmed pickup location to a service vehicle in the vehicle dispatch system; and J) dispatching the matched service vehicle to the confirmed pickup location. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A method of dispatching a service vehicle comprising:
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receiving into a cellular telephone a spoken utterance from a customer indicating a requested location for a service vehicle; digitizing or coding in the cellular telephone the received spoken utterance; transmitting the digitized or coded spoken utterance as a data communication from the cellular telephone to a speech recognition system via a controller; identifying a pickup location by interpreting the transmitted spoken utterance in the speech recognition system; transmitting the identified pickup location as a data communication from the speech recognition system to the cellular telephone via the controller; receiving at the cellular telephone a correction from the customer to the pickup location; transmitting the corrected pickup location as a data communication from the cellular telephone to the controller; transmitting the corrected pickup location from the controller to a vehicle dispatch system; matching the corrected pickup location to a service vehicle in the vehicle dispatch system; and dispatching the matched service vehicle to the corrected pickup location. - View Dependent Claims (17, 18, 19, 20, 21)
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Specification