Method and system for using artificial intelligence to generate or modify an employee prompt or a customer survey
First Claim
1. A computer-based method for modifying a prompt or a survey, comprising:
- receiving, using an interface element for at least one specially-programmed general purpose computer, an audio input including;
a response of an employee of a first business entity to at least one prompt presented to the employee;
or,a response of a customer of the first business entity to at least one question presented to the customer following a transaction between the customer and the first business entity;
storing the audio input in a memory unit for the at least one specially-programmed general purpose computer;
comparing the audio input to a first metric using a processor in the at least one specially-programmed general purpose computer;
modifying the at least one prompt or the at least one question using the processor, an artificial intelligence program (AIP) in the memory unit, and the comparison of the audio input with the first metric; and
,transmitting, using the interface element, the at least one prompt or the at least one question for presentation, on a respective display device, to the employee or the customer.
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Accused Products
Abstract
A system for modifying a prompt or a survey, including: an interface element for at least one specially programmed general-purpose computer for receiving an audio input including: a response of an employee of a business entity to a prompt presented to the employee; or a response of a customer of the business entity to a question presented to the customer following a transaction between the customer and the business entity. The system also includes: a memory unit for the computer storing an artificial intelligence program (AIP); and a processor for the computer for: storing the audio input in the memory unit; comparing the audio input to a metric; modifying the prompt or the question using the AIP and the audio input comparison; and transmitting, using the interface element, the prompt or the question for presentation, on a respective display device, to the employee or the customer.
39 Citations
30 Claims
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1. A computer-based method for modifying a prompt or a survey, comprising:
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receiving, using an interface element for at least one specially-programmed general purpose computer, an audio input including; a response of an employee of a first business entity to at least one prompt presented to the employee;
or,a response of a customer of the first business entity to at least one question presented to the customer following a transaction between the customer and the first business entity; storing the audio input in a memory unit for the at least one specially-programmed general purpose computer; comparing the audio input to a first metric using a processor in the at least one specially-programmed general purpose computer; modifying the at least one prompt or the at least one question using the processor, an artificial intelligence program (AIP) in the memory unit, and the comparison of the audio input with the first metric; and
,transmitting, using the interface element, the at least one prompt or the at least one question for presentation, on a respective display device, to the employee or the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for modifying a prompt or a survey, comprising:
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an interface element for at least one specially programmed general-purpose computer for receiving an audio input including; a response of an employee of a first business entity to at least one prompt presented to the employee;
or,a response of a customer of the first business entity to at least one question presented to the customer following a transaction between the customer and the first business entity; a memory unit for the at least one specially programmed general-purpose computer for storing an artificial intelligence program (AIP); and
,a processor for the at least one specially programmed general-purpose computer for; storing the audio input in the memory unit; comparing the audio input to a first metric; modifying the at least one prompt or the at least one question using the AIP and the comparison of the audio input with the first metric; and
,transmitting, using the interface element, the at least one prompt or the at least one question for presentation, on a respective display device, to the employee or the customer. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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Specification