DEVICE LEVEL PERFORMANCE MONITORING AND ANALYSIS
First Claim
1. A method, comprising:
- accessing device data including a listing of network devices, each network device having a device profile;
accessing service reports, each report related to a service issue;
identifying a set of devices profiles from the listing of network devices based on a particular device being associated with a particular service issue; and
determining a set of problem prone device profiles from the set of devices profiles.
2 Assignments
0 Petitions
Accused Products
Abstract
Methods relating to device level performance monitoring and analysis include accessing device data including a listing of network devices, with each network device having a device profile. The methods further include accessing service reports, with each report related to a service issue. A set of devices profiles from the listing of network devices may be identified based on a particular device being associated with a particular service issue. The method further includes determining a set of problem prone device profiles from the set of devices profiles. A system including at least one database and a report processor may be configured to associate device data with service reports, identify service issue trends from service reports, identify at least one at risk device susceptible to future service issues related to service issue trends, and provide preventative support to the identified at least one at risk device.
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Citations
19 Claims
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1. A method, comprising:
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accessing device data including a listing of network devices, each network device having a device profile; accessing service reports, each report related to a service issue; identifying a set of devices profiles from the listing of network devices based on a particular device being associated with a particular service issue; and determining a set of problem prone device profiles from the set of devices profiles. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method, comprising:
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accessing device data including a device profile for each device and device attribute data including associations between devices and device attributes; accessing service reports; associating the device data with the service reports; identifying service issue trends from service reports; identifying at least one at risk device susceptible to future service issues related to service issue trends; and providing preventative support to the identified at least one at risk device. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system, comprising:
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at least one database configured to store service reports, device data, and device attribute data; and a report processor communicatively coupled to the at least one database configured to associate the device data with the service reports, identify service issue trends from service reports, identify at least one at risk device susceptible to future service issues related to service issue trends, and provide preventative support to the identified at least one at risk device. - View Dependent Claims (16, 17, 18, 19)
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Specification