Method and System of Addressing A Problem Associated With A Network Including A Video Access Ready Device
First Claim
1. A system to address a problem associated with a network, the system comprising:
- a video ready access device operable to transmit a packetized video broadcast stream;
a test module operable to test the network including the video ready access device;
a monitor module operable to monitor the network including the video ready access device; and
a rule management module coupled to the testing module and the monitor module, wherein the rule management module is operable to;
receive a notification regarding the problem within the network that affects a broadcast video stream;
isolate the cause of the problem to a video ready access device, an upstream device that is upstream of the video ready access device, or a downstream device that is downstream of the video ready access device;
determine whether a software failure has occurred within the video ready access device;
determine whether hardware information associated with hardware of the video ready access device matches recorded information;
determine whether a physical alarm, a video error message, or a combination thereof is valid; and
perform a line test between the video ready access device and another device downstream of the video ready access device.
1 Assignment
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Accused Products
Abstract
A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.
38 Citations
24 Claims
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1. A system to address a problem associated with a network, the system comprising:
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a video ready access device operable to transmit a packetized video broadcast stream; a test module operable to test the network including the video ready access device; a monitor module operable to monitor the network including the video ready access device; and a rule management module coupled to the testing module and the monitor module, wherein the rule management module is operable to; receive a notification regarding the problem within the network that affects a broadcast video stream; isolate the cause of the problem to a video ready access device, an upstream device that is upstream of the video ready access device, or a downstream device that is downstream of the video ready access device; determine whether a software failure has occurred within the video ready access device; determine whether hardware information associated with hardware of the video ready access device matches recorded information; determine whether a physical alarm, a video error message, or a combination thereof is valid; and perform a line test between the video ready access device and another device downstream of the video ready access device. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of addressing a problem associated with a network, the method comprising:
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receiving a notification regarding the problem within the network that affects a broadcast video stream; isolating the cause of the problem to a video ready access device, an upstream device that is upstream of the video ready access device, or a downstream device that is downstream of the video ready access device; when the cause is isolated to the video ready access device, determining whether a software failure has occurred within the video ready access device; when the software failure occurred; downloading or reinstalling software within the video ready access device, wherein the software corresponds to the software failure and was previously downloaded or installed;
orrolling back to a prior version of the software; determining whether hardware information associated with hardware of the video ready access device matches recorded information; when the hardware information is different from the recorded information, resetting the hardware or a portion thereof, updating the recorded information, or any combination thereof; determining whether a physical alarm, a video error message, or a combination thereof is valid; performing a line test between the video ready access device and another device downstream of the video ready access device, and wherein isolating the cause of the problem, determining whether a software failure has occurred, determining whether hardware information associated with hardware of the video ready access device matches recorded information, determining whether a physical alarm, a video error message, or a combination thereof is valid, and performing line tests are performed by a particular device or collectively by different devices within the network. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14)
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15. A processor readable medium comprising code, wherein the code includes instructions for a processor to carry out a method comprising:
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accessing a notification regarding the problem within the network that affects a broadcast video stream; isolating the cause of the problem to a video ready access device, an upstream device that is upstream of the video ready access device, or a downstream device that is downstream of the video ready access device; when the cause is isolated to the video ready access device, determining whether a software failure has occurred within the video ready access device; when the software failure occurred; downloading or reinstalling software within the video ready access device, wherein the software corresponds to the software failure and was previously downloaded or installed;
orrollback to a prior version of the software; determining whether hardware information associated with hardware of the video ready access device matches recorded information; when the hardware information is different from the recorded information, resetting the hardware or a portion thereof, updating the recorded information, or any combination thereof; determining whether a physical alarm, a video error message, or a combination thereof is valid; and performing a line test between the video ready access device and another device downstream of the video ready access device. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22)
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23. A processor readable medium comprising code, wherein the code includes instructions for a processor to carry out a method comprising:
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determining whether a downstream line measurement is dirty, wherein the downstream line measurement corresponds to network traffic transmitted from a video ready access device towards a customer'"'"'s premises; determining whether an upstream line measurement is dirty, wherein the upstream line measurement corresponds to network traffic transmitted from the customer'"'"'s premises towards the video ready access device; determining whether a first network error is present in the network upstream of a residential gateway; determining whether a second network error is present in the network downstream of a residential gateway; and correlating information obtained by performing determining whether the downstream line measurement is dirty, determining whether the upstream line measurement is dirty, determining whether the first network error is present, and determining whether the second network error is present to determine in which device within the video transmission network resides a cause of a problem association with a transmission of a packetized video broadcast stream. - View Dependent Claims (24)
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Specification