Guest Communication and Information Delivery User Interface

• US 20090163177A1
• Filed: 12/21/2007
• Published: 06/25/2009
• Est. Priority Date: 12/21/2007
• Status: Abandoned Application

• Current Assignee: FMR LLC
• Original Assignee: FMR LLC
• Inventors: Burke, John P., Bearden, Steven Clarke, Lee, Alvin W.
• Application Number:
  US11/962,148
• Publication Number:
  US 20090163177A1
• Time in Patent Office: Days
• US Class Current: 455/412.100
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/75 Indicating network or usage conditions on the user display
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

Described are computer-based methods and apparatuses, including computer program products, for providing a user interface for guest communication and information delivery. The user interface is provided on a computing device located in, for example, a guest'"'"'s hotel room. The computing device is part of a system that can include internal and external networks, webportals, e-mail modules, document modules, and information storage modules. The guest uses the user interface to perform tasks that might otherwise require multiple resources. Guests may make telephone calls, send electronic messages, receive electronic messages, have electronic messages received by the hotel forwarded to other e-mail addresses, browse the Internet, and/or retrieve information on hotel services using the same computing device.

Claims

1. A computerized method for guest communication and information delivery, the method comprising:

providing a user interface for accessing information by a guest, the information being based on a location associated with a computing device;

providing the user interface for initiating a telephone call from a first telephone device based on a telephone call request from the computing device associated with a guest, the first telephone device being separate from the computing device and associated with the guest; and

providing the user interface for sending a modified electronic message to a first network, the modified electronic message comprising a modification which comprises replacing a first electronic message address with a second electronic message address.

2. The method of claim 1, wherein the accessing the information is through a web portal.

3. The method of claim 1, wherein the first electronic message address is associated with a hotel, the second electronic message address is associated with a business which is different from the hotel, and the guest is associated with the business and a room in the hotel.

4. The method of claim 1, wherein the sending the modified electronic message further comprises retrieving the second electronic message address from an information storage module based on information associated with the guest.

5. The method of claim 1 further comprises creating the first electronic message address for the guest based on a location associated with a computing device and information associated with the guest, the first electronic message address being assigned solely to the guest.

6. The method of claim 1 further comprising:

receiving, at an email module associated with the computing device, a reply to the modified electronic message, the reply comprises the first electronic mail address; and

associating the reply to the second electronic mail address based on an assignment of the first electronic mail address to the guest.

7. The method of claim 6 further comprises forwarding, at the email module, the reply to the second electronic mail address based on information associated with the guest.

8. The method of claim 1, wherein the initiating the telephone call further comprising:

associating the computing device to the first telephone device based on location information associated with the computing device and location information associated with the first telephone device; and

sending the telephone call request to a second network associated with the first telephone device.

9. The method of claim 8 further comprises initiating the telephone call between the first telephone device and a second telephone device based on the telephone call request from the computing device.

10. The method of claim 8, wherein the location information associated with the computing device comprises a first room assignment in a hotel and the location information associated with the first telephone device comprises a second room assignment, which is the same as the first room assignment, in the hotel.

11. The method of claim 1, wherein the information is further being based on one or more guest preferences.

12. The method of claim 11, wherein the one or more guest preferences include contact information, email information, electronic message address, web access information, weather information, security information, dining information, visitor information, emergency information, default appointments, telephone number, geographic information, or any combination thereof.

13. The method of claim 1 further comprises storing, at an information storage module, one or more guest preferences associated with the guest.

14. The method of claim 1, wherein the information comprises help information, phone information, web information, preference information, destination information, guest service information, message information, service directory information, hotel feature information, Internet information, wireless information, security information, emergency information, meeting guide information, weather information, or any combination thereof.

15. The method of claim 1 further comprises locating the computing device in a hotel room, a dorm room, a rental unit, a temporary housing unit, a patient hospital room, or any combination thereof.

16. The method of claim 1, wherein the computing device and the first telephone device are in the same physical location.

17. The method of claim 1 further comprises removing information associated with the guest from the computing device.

18. The method of claim 1 further comprises displaying a map which is customized based on the location of the computing device, the location of the first telephone device, information inputted by the guest, information inputted by an entity administrating the web portal, or any combination thereof.

19. A computer program product, tangibly embodied in a computer or a removable storage device, the computer program product including instructions being operable to cause a data processing apparatus to:

provide a user interface for accessing information by a guest, the information being based on a location associated with a computing device;

provide the user interface for initiating a telephone call from a first telephone device based on a telephone call request from the computing device associated with a guest, the first telephone device being separate from the computing device and associated with the guest; and

provide the user interface for sending a modified electronic message to a first network, the modified electronic message comprises a modification which comprises replacing a first electronic message address with a second electronic message address.

20. A system for guest communication and information delivery, the system comprising,

a user interface configured to:

provide for accessing information by a guest, the information being based on a location associated with a computing device;

provide for initiating a telephone call from a first telephone device based on a telephone call request from the guest, the first telephone device being separate from the computing device and associated with the guest; and

provide for sending a modified electronic message to a first network, the modified electronic message comprises a modification which comprises replacing a first electronic message address with a second electronic message address.

21. The system of claim 20, wherein the computing device is associated with the first telephone device, the first telephone device is associated with the guest, and the guest is associated with a room.

22. The system of claim 20, wherein the computing device comprises a thin client computing device, a touch screen computing device, a mobile wireless computing device, or any combination thereof.

23. The system of claim 20 further comprises a document module configured to receive a document, edit the document, transmit the document, store the document, or any combination thereof.

24. The system of claim 20, wherein the telephone call is established through an Internet protocol (IP) network, a voice over Internet protocol (VoIP) network, a private branch exchange (PBX) network, a public switched telephone network (PSTN), or any combination thereof.

25. A system for guest communication and information delivery, the system comprising:

a means for providing for information access by a guest, the information being based on a location associated with a computing device;

a means for providing for initiation of a telephone call from a first telephone device based on a telephone call request from the guest, the first telephone device being separate from the computing device and associated with the guest; and

a means for providing for sending of a modified electronic message to a first network, the modified electronic message comprises a modification which comprises replacing a first electronic message address with a second electronic message address.