Centralized Services Management (CSM) System
First Claim
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1. A centralized services management system to manage a network of the vending machines, said system comprising:
- A user interface,A data warehouse,Operations management module,Tracking module,Monitoring schedule module,Customer call receiving module, andCustomer inquiry replying module,Wherein a customer initiates a request,Wherein a dispatcher creates a service ticket,Wherein a route driver performs an inventory operation,Wherein a manager initiates an equipment move request for one or more vending machines,Wherein said manager interacts with a master movement list, andWherein a rolling terminal is connected to an application server and a database server through a computer or communication network.
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Abstract
In this presentation, we show a system and method for in-depth tracking and information, reporting capabilities, and maintaining a high level of availability for its customer information and tracking database facility. The purpose is to show an effective and economical way to automate and monitor/manage the whole operation for centralized services management. Automating the whole process and tracking all the components and issues provide efficiency and saving to the users, with less chance of error, down-time, and under-estimating/over-estimating the resources or inventories.
28 Citations
20 Claims
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1. A centralized services management system to manage a network of the vending machines, said system comprising:
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A user interface, A data warehouse, Operations management module, Tracking module, Monitoring schedule module, Customer call receiving module, and Customer inquiry replying module, Wherein a customer initiates a request, Wherein a dispatcher creates a service ticket, Wherein a route driver performs an inventory operation, Wherein a manager initiates an equipment move request for one or more vending machines, Wherein said manager interacts with a master movement list, and Wherein a rolling terminal is connected to an application server and a database server through a computer or communication network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A centralized services management system to manage a network of the vending machines, said system comprising:
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A user interface, A data warehouse, Operations management module, Tracking module, Monitoring schedule module, Customer call receiving module, and Customer inquiry replying module, Wherein a customer initiates a request, Wherein a dispatcher creates a service ticket, Wherein a route driver performs an inventory operation, Wherein a manager initiates an equipment move request for one or more vending machines, Wherein said manager interacts with a master movement list, Wherein said system manages old customer complaints and new customer complaints, Wherein said system manages routing, old tickets, and new tickets, and Wherein a delay in the scheduled service or operation triggers a shift or adjustment of tickets in queue, with an automatic notice sent to said customer. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification