Open Mobile Online Reservation and Ordering Systems

• US 20090167553A1
• Filed: 12/29/2008
• Published: 07/02/2009
• Est. Priority Date: 12/30/2007
• Status: Abandoned Application

• Current Assignee: Jin Hong, Qihong Nicki Zhang
• Original Assignee: Jin Hong, Qihong Nicki Zhang
• Inventors: Hong, Jin, Zhang, Qihong Nicki
• Application Number:
  US12/344,596
• Publication Number:
  US 20090167553A1
• Time in Patent Office: Days
• US Class Current: 340/825.290
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

The invention relates to a new “mobile and online based ordering and reservation system” by integrating, synchronizing and utilizing the capability of wireless devices, Internet servers, business web sites and service aggregation portals, to automate the mobile and online ordering and reservation processes in real time, and therefore offering a plural of new mobile and online services and applications.

More specifically, the Internet server serves as the host to the service aggregation and as the intermediary device between customers and business. It automatically synchronizes all of the service requests and responses. Therefore, this invention takes full advantage of the flexibility, mobility, availability and convenience of the wireless devices, and the reliability, scalability, the huge processing power of the Internet servers, and the great broadband penetration of the computers into businesses and consumers.

The unique and novel, mobile and online based ordering and reservation platform and system, for such time sensitive services, provides the mobile phone and Internet users and various types of business owners with comprehensive sets of options, including the mobile phones installed with the open source “Android” software platform developed by the “Open Handheld Alliance (OHA), such as the “gPhone” released by “Google”, to deliver the requests and responses automatically and instantly through means of synchronization between mobile and Internet communications. Based on the open source mobile phone platform and the Internet server infrastructure, an intuitive and easy-to-use mobile phone and online based ordering and reservation management system is uniquely defined in the architecture of the current invention to allow both the business owners and end consumers with real time communications for a plural of mobile and online ordering and reservation services.

Claims

1. A fully integrated mobile and online service platform, comprising of mobile and online ordering, reservation and notification systems that can operate either separately, or combined together, in order to suit to the different needs and tastes of each of business owners or end consumers.

2. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform provides a plural of new services and new applications with the newly developed “

mobile and online based ordering and reservation system”

by integrating, synchronizing and utilizing the capability of wireless devices, Internet servers, business web sites and service aggregation portals, to automate the mobile and online ordering and reservation processes in real time fashion.

The said platform utilizes the Internet server which will serve as the host to service aggregation and also as the intermediary device between customers and businesses. It will automatically synchronizes all of the services requests and responses in real time asynchronously among the end consumers requesting for services and the businesses providing the requested services, who are using either wireless devices or computers. The platform allows the end consumers to get all the information, history, details, status, billing, directly from the Internet server by simply requesting such information from the mobile phone, and the Internet servers will then process the request and obtain all the information and then send them back to the mobile phone of the consumer. It also allows the business owners to perform the similar request and to get the information and data they want that are relevant to their restaurants for all the ordering and reservations to their restaurants and related history and billing information.

3. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform allows the businesses to use various communication devices, such as computers, mobile phones, as well as other types of communication devices such as Internet Fax or network attached printers as the receiving devices. The Internet server will receive, process, forward, and synchronize all customer requests and all business responses, transfer message and data in between and update statuses to both customers and businesses, all in real time automatically.

The said platform supports a plural of message states for each message communicated between the customer and the business owner. These different states are indications of the status of the customer request and business response are in so that it can be tracked and carefully handled by the Internet server. Therefore the communication between the customer and the business is not only real time, but with many states control mechanism implemented to facilitate the communications and the understanding of the next actions to be taken or responses needed. For example, the status of a reservation request can be set in “

pending”

, “

not available”

, “

rejected”

, “

confirmed”

, “

cancelled”

, “

closed”

, “

show up”

, “

no show” and

etc. The states are correlated and dependent in given ways so that both the customers and businesses can review and act upon them.

4. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform supports a plural of the newly proposed and developed services at the Internet server, as well as a plural of newly proposed and developed applications for the wireless devices and the Internet attached computers, all supported by a new way of synchronization between the Internet infrastructure and wireless networks. This platform takes full advantage of the flexibility, mobility, availability and convenience of the wireless devices, and the reliability, scalability, the huge processing power of the Internet servers, and the great broadband penetration of the computers into businesses and consumers.

5. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform provides a unique and novel, mobile and online based ordering and reservation platform and system, for time sensitive services, and provides the mobile phone and Internet users and various types of business owners with comprehensive sets of options to deliver the requests and responses automatically and instantly through means of synchronization between mobile and Internet communications.

The said platform allows both the customers and the business owners to have many different options in choosing different means of communication devices when utilizing this system for the requested or provided services. For customers, the most convenient options are mobile phones and computers. For business owners, more options are available such as mobile phones, computers, fax machines, and network attached printers.

6. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform, among the sets of available options to the mobile phone users and the business owners, fully utilizes the capability of the mobile devices equipped with the “

Android”

software platform, which is an open source mobile phone platform based on the Linux operating system and developed by the Open Handset Alliance (OHA). One of the examples will be the release of mobile phone platform from the company like “

Google”

, the “

gphone”

that comes with the “

Android”

software platform installed. The said platform is based on the open source mobile phone platform and the Internet server infrastructure, and therefore provides an intuitive and easy-to-use mobile phone and online based ordering and reservation management system uniquely defined in the system to allow both the business owners and end consumers for the real time communications, to request for ordering and reservation services and to respond accordingly to such services in real time.

7. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform provides a comprehensive mobile phone and computer based order and reservation system intended for all industries and applications that are suitable and applicable. There is no limit where those systems shall be used efficiently and effectively. The said platform is, in particular, applied directly to the mobile phone based order and reservation to the restaurants, Pizza stores, and all food preparation and/or delivery business, as well as to other industries not relevant. It can also be applied to all the entertainment business and/or other businesses suited to the daily need of people, such as hair cut, salons and spas, massage center, bars, entertainment places, sporting facilities and etc.

8. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform is designed in such to be an interactive system that integrates the open module platform based on “

Android”

system and the aggregation web portal site to aggregate all the businesses together which is utilizing one of the unique features, and the mobile and online services provided by this integrated ordering reservation and notification system.

9. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform is designed in such to be also portable and suitable for supporting the exactly the same services on the customized web site owned by the business owners as those on the aggregated online web portal sites. It also supports the end consumers and the business owners to utilize the open mobile platform, in conjunction with the aggregation web portal sites to enable the mobile based time sensitive ordering and reservation services.

10. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform integrates the mobile and online ordering and reservation services with the mobile phone based event notification and reminder applications automatically so that the user will be able to set the alarm according to what he likes to set for each ordering and reservation event. The said platform integrates the mobile ordering and reservation system with the map search features, such as those from Google map search. The said platform also integrates the mobile and online ordering and reservation system with the local mobile phone based contact list stored on the phone, so that user can take full advantage of the contact list in his mobile phones for the restaurants and other business contacts. The said platform integrates also the mobile and online services into one efficient operation, and at the same time, allows mobile based ordering and reservation to work independently, which means user can use “

Android”

enabled open mobile phone to do all the ordering and reservation.

11. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform integrates the mobile and online services into one efficient operation, and at the same time, allows online based ordering and reservation to work independently, which means user can use any Internet connected computer to do all the ordering and reservation without the need of mobile phones. Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform integrates the mobile and online services into one efficient operation, and at the same time, allows mobile based ordering and reservation to work independently, which means user can use any mobile phone to do all the ordering and reservation, either through the use of the application package based on the “

Android”

open mobile platform, or through the use of the online ordering and reservation package by surfing the aggregation web portal or any individual business'"'"'s web site with the online service enabled by our application and service agreement.

12. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform is designed in such to support the sending of mobile or the online requests to the business owners instantly through the use of the instant notifications of Instant Messaging System (IMS) by mobile devices. That means, the business owners, the end consumers, and the Internet service platform operators will all be notified by the instant messages to their pre-selected mobile devices. Although the end consumers have the option to provide mobile phone number at their choice, the business owners and the platform operators can always get the instant notifications any time anywhere through multiple mobile devices, as long as the business owners are willing to utilize this service. This is not exclusive to other means of notifications. It is only one of the options for business owners on the go.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the sending of mobile and the online requests to the business floor managers instantly through the use of the instant notifications of automatic Internet based fax capability, utilizing the existing fax machine and fax line inside the business, such as at the restaurant front desk or its office. This option is again used either separately or combined with all other means of notifications. This option will allow the floor manager or people on duty to receive the hard copy instantly with all the online request details so that they can handle the mobile and the online requests immediately after receiving it.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the sending of mobile and the online requests to the business floor managers instantly through the use of the instant notifications of automatic printing by a network attached printer inside the business, normally at the front desk of the restaurant or at the manager'"'"'s office. The printer can be the one attached to a computer connected to the Internet, or a standalone printer directly connected to the Internet through its own build in networking capability. Again this option is in addition to all other means and can be used either separately or combined with others. The printer can be a POS (point of sales) printer which can print out the online request in a label (using label printer) so that the business (in this case restaurant) can use the label directly as a traveling label for either the kitchen, the book keeping assistant, or the delivery agent, or the customer self pick up as well.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the sending of the mobile and the online requests to the business floor managers instantly through the use of the instant notifications of Internet. The manager or the owners, once signed up with the Internet service, shall have a login account either with the Internet online service platform and the related web portal, or the mobile platform on their mobile phones enabled with such “

mobile ordering, reservation and notification system”

. After either the login in through Internet, or the downloading of information through the mobile phones, they will be able to see all the mobile or online requests anytime, anywhere, and can then respond to the mobile or online request through a number of very convenient and easy to use functions to the end consumers instantly through the Internet or mobile phones This notification is always present regardless what other means of notifications the business owners have chosen, in addition to this. Therefore, the business owners can always look into their mobile and the online requests, for the present, pending, past, and total requests ever occurred and delivered to their business. The end consumers can also optionally choose to sign in before making the mobile or the online requests so that he/she can also either review the information on his/her mobile phones or login in and check all the status from anywhere at any time.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the sending of mobile and online requests to the business floor managers instantly through the use of the instant notifications of emails. The manager or the owners, once signed with the Internet service, shall receive the notification emails to the email addresses he/she designates, normally at the multiple business email addresses. Again, the email notification is always present and can be accessed anytime. Normally, this type of notification is in addition to other means of notifications, such as the use of Instant Messaging to mobile phones. All mobile phones can be set with different distinct ring music or tones to notify the business owners or floor managers that a mobile or online request has arrived and should be handled accordingly.

13. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform is designed in such to support the interactive actions required to communicate between the end consumers and the business owners. Both of them can access all information through the Internet and can communicate with each other through simple to use interface to send requests to the business, to respond to the customers, to update the status, and to check on the status form the business. This interactive feature allows the use of Internet and the mobile communication systems to achieve real time instant notifications to both sides without the hassle of calling back and forth and without the difficulty to communicate sometimes due to the language barriers coupled with some dialects or strong accent from one party or both sides.

14. Additionally or optionally, the mobile and the online service platform of claim 1, wherein:

said platform is designed in such to support the unique “

mobile and online ordering sheet”

feature that mimics the real process inside a restaurant, when customers are ordering food at the spot inside the restaurant. This feature is like a real waitress waiting to write down what you like to order and you can also edit at any time during the mobile and online order process. It is a much more convenient feature to use compared with the so called “

shopping cart”

online. The “

mobile and online ordering sheet”

is persistent on the ordering page regardless how the customers are going back and forth to different pages to surf for the menus and search for the dishes, and is always visible all the time with all the information on the portion of the screen. It can also be hidden if the customer wishes to do so by just one click, and vice versa to expand it again to full view. It does not occupy the entire mobile or computer screen and all other menus items can still be fully visible and operational with the presence of “

mobile and online ordering sheet”

on portion of the screen.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the unique “

mobile and online ordering with coupon”

feature that offers the end consumers the benefits of coupon but without the hassle to obtain a hard copy of the coupon through different means and try to keep tracking of them. With mobile and online order coupled with coupon built in the process, the customer can enjoy the convenience brought by the Internet and mobile communication systems. They can use the coupon anytime and anywhere they want without going the extreme to try to find one hard copy at the time when they really need it. Very often, they just simply cannot find it even they have one in their drawer beforehand.

The “

mobile and online ordering with coupon”

also brings in benefits to the business owners to provide them with the flexibility to add, modify, and even delete the coupons at any time, while giving them a lot of savings to their marketing cost. The “

mobile and online ordering with coupon”

feature supports very complex algorithm inside the database, but offers simplicity to users.

It supports a variety of coupon types. For example, it supports a simple discount rate for all food ordered, or a specially discounted food if certain conditions in the regular food ordering process is satisfied. For example, if the regularly ordered food amount is beyond certain amount, some other foods will be either free or only half of the original price. The feature also supports customized coupon ordering, such in the case of Pizza ordering. The coupon can be a special type of Pizza with customer chosen compositions, such as different sizes, toppings, number of Pizzas, all of them can be customer selected when ordering the Pizza based on coupon.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the unique “

group and corporate mobile and online ordering”

feature that offers the group users and corporate users the much needed convenience and benefits that the regular individual users may not need.

Each group and corporate can order using one ordering sheet, under one group or corporate, to be delivered to the same address at the same time, or to be picked up by one person, but all the dishes are either ordered by each individual in the group or corporation, or the organizer on behave of them. However, each dish is labeled differently so that the business owner and also the organizer will know which dish is for whom and what will be the special treatment to each of the dish ordered. The group and the corporate can also sign up for the service that will be able to handle all the billings and tracking as well as the expense report for the group and corporation.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online ordering menu with dual languages support”

feature that offers much better user experiences and facilitates the mobile and the online order process, which addresses to a much larger population of end consumers and business owners. It addresses the distinct nature of restaurant industry or any other industries that have the same characteristics. Now each dish is provided with two languages, one is for English, and the other is for the native language used for the dish, which conveys the true taste of the dishes to the customers with the native language background.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online ordering menu with individual note and label”

feature that offers much better user experiences and facilitates the mobile and online order process. With this flexibility, the customer can now specify for each dish what they would like to be processed in the restaurant, such as “

more spicy”

or “

no pepper please”

. This again tunes to the individual taste which is what the restaurant business is all about. It also allows the group or corporate ordering to label each dish for each of the designated end consumers, whether for group delivery or self pickup for the group.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online service with periodic statistical analysis and billing”

feature that offers much better handling of the mobile and online service to the business owners. They can now have all the access to their own data and can produce all the summary report at their finger tips on periodic basis with all the tools and buttons provided by the mobile or the online service. They can review their monthly or quarterly billing information, and the customer mobile and online request statistics.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online web site service with automatic menu loading and self editing”

feature that offers much better handling of the mobile and online order service to the business owners. They can now have all the access to their own mobile and online menu and be able to modify them as they see the needs. An easy to access interface will provide them the ability to change and modify the mobile or online menu so that they can revise the mobile and the online order menu regularly and still be able to allow the end consumer to continue to order the food. On their side, it is time saving, money saving and hassle free option they can enjoy.

Additionally or optionally, the mobile and online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online reservation”

feature that offers very intuitive approach to the end users and also to the business owners. An update calendar will also be handy to the users, and the instant notifications to the owners make sure that the owners will be able to get the reservation anytime, anywhere, even when the business is closed for the day or for the time. So the consumers will not worry when to call and how to reach the business owner to confirm the reservation, since most of the reservation is made during off work time, and likely at night from home.

On the other hand, this feature allows the owner to respond to the customer by one or two simple clicks only. At the same time, the owner can respond to the customer reservation by cell phone in case he/she is out and the reservation is urgently to be confirmed. A full automatic response is made possible without owner'"'"'s involvement as long as the owner has signed up for the service. The system will be able to search for the capacity in the restaurant and then decide automatically for the restaurant and then send back the response to the customer instantly.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online reservation with advanced ordering”

feature that offers very innovative approach to the end users and also to the business owners. When corporate users or even individual users make the reservation ahead of time for some important business meetings or symbolic celebrations, sometimes the timing is critical and the purpose is more for business arrangement, or other reasons. People would like to have a very decent food, all ordered in advance, prepared by the restaurant right before the arrival of the guests, so there will be no waiting in getting the table, the services and as well as their favorite dishes.

The purpose of advanced reservation is to make sure to get the seats, but sometime, it is critical to also get the foods ready on time so there is not much of waiting, especially for the popular restaurants, where sometimes the waiting for food is very long at a good time or holiday season. This “

advanced ordering”

feature along with reservation addresses this issue and help the customer and business owner to work together to arrange for the upcoming events flawlessly.

The organizer can utilize the “

group or corporate mobile and online ordering”

feature and the “

mobile and online ordering menu with individual notes and label”

feature to place the advance food order for the upcoming party, when he/she makes the “

mobile and online reservation”

at the time. This is an excellent example how our fully integrated mobile and online order and reservation system working together to meet the daily demand of real customers and to solve the problems facing the business owners.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online catering”

feature that offers the much needed mobile and online service model to the restaurant industry. “

Mobile and online catering”

is a comprehensive platform that gives the customers and the business owners the ability to share the platform and communicate interactively with each other to prepare a catering event for the customer.

It allows the reservation, ordering, modification, and tracking to the catering request either online or through the mobile phones by the customers. It also allows the business owners to respond to the mobile or the online catering request, to modify the offerings and change the pricing, vary the pricing level, and add additional offerings or coupons/gifts items to the catering events, while negotiate the entire package on time. It allows the customers or business owners to have their internal reviews with all the available information anytime they need it. It eliminates many of the tedious and time consuming, error prone calculations and tracking to both sides. It saves the time to the customers for filing expense reports. It also allows the owners to track the business record and analyze the profit and cost accurately. It is an innovated approach to address the old business for the first time.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online interactive blogging”

feature that offers both the end consumers to write comments about the service of the business and also allows the business owners to respond back to the associated comments. It also allows the mobile ordering and reservation service operators or the online service operators to monitor and moderate the blogging process to eliminate the junk or harmful information. This platform provides bidirectional blogging capability and also clearly identifies the business owners as the responsible responders to all the comments of the business service. This is unique and novel in this Internet and mobile business and will make our mobile and online service distinct from others.

Additionally or optionally, the mobile and the online service platform of claim 1, wherein;

said platform is designed in such to support the “

mobile and online ranking by mobile and online order and reservation customers”

feature that offers the real mobile and online customers to rank the service received, the food, the environment, and etc. This eliminates junk ranking, unfair statement, and therefore establishes the real credibility within the user community and provides enormous feedback to the business owners. In addition, it provides good reference to other consumers, and to the mobile and online service operators.

15. A fully integrated comprehensive mobile and online service platform, comprising of mobile and online ordering, reservation and notification systems that can offer some or all of the above features described and claimed above, and applied to different business segments other than restaurant industry. It can be used for the other industries that may also touch on the daily life of people, on all activities such as the hair cut reservation, salons and spas reservation, massage reservation, sports facility reservation, public facility or private facility reservation, reservation for students or parents to meet the school teachers for any specific reasons, reservation for going to the bar, attending entertainment events or gatherings, or reservation for a child birthday party at certain places and facilities, and ordering of birthday party gift packages for the party reservations, and etc. The list can go on and is not limited to the ones mentioned above. The key is to utilize the new fully integrated platform to maximize the benefits it brings in to the customers and to the business owners alike.

For many of the activities mentioned above, mobile or online reservation is a preferred choice, and at the same time, many of them requires mobile or online ordering as well to prepare for the events. For example, reservation of the birthday party may means also the need to place advanced mobile or online order of gift cards, gift packages, and some special goody bags for the birthday parties. Our integrated system shall then be ideal to be used by the business owner to put onto their web sites for the convenience of their customers.

Additionally, the systems can be applied to different countries with different languages to serve to different populations and special needs. For example, this platform can be fully converted into a Chinese version so that it can serve the Chinese community in China, or the Chinese speaker community in US or in any other countries. It can of course be used in any other languages for any other countries or any other specific ethic communities in certain countries or regions.

Additionally or optionally, this system can be implemented in many ways, including but not limited to the use of either fully centralized database systems, or localized distributed database systems, or the combination of centralized database systems (server side) and localized database systems (client side) on the database side. It can be implemented in different types of mobile phones, using either the mobile based web access, or using the open mobile platform based on “

Android”

platform and installed with our “

mobile ordering, reservation and notification system”

for the interaction between the mobile system and the Internet aggregation portal sites (aggregation servers).

Additionally or optionally, this system can also be implemented in many ways, including but not limited to the use of photos, flash video, and real or marketing video clips based on streaming techniques to showcase the environment of the associated business, its history and present status, its environment, its management and people, its current offerings, and its individual items (such as dishes), and even some customer testimonials. Each of the business and its web site listed on the aggregation web sites can be supported via the advanced video streaming technologies to make the mobile and the online service more intuitive, interactive, and more appealing to the customers.

Additionally or optionally, this system can be implemented in many ways, including but not limited to the use of web site design technologies specifically suitable for mobile and PDA devices with a smaller screen, to support the mobile and online ordering, catering, and reservation, as well as all other services, for people on the go who like to request the online order/catering/reservation and etc. from their mobile devices and PDA devices.

16. A fully integrated comprehensive mobile and online order and reservation service platform, comprising of mobile and online ordering, catering, and reservation systems that can offer some or all of the above features described and claimed above, and can be implemented in many ways, including but not limited to the support of customers who may have no access to Internet when they are on the go, but would like to make advanced reservation or ordering as well. In this case, our implementation includes but not limited to the support of use of the advanced open mobile platform based “

ordering, reservation and notification system”

, or the traditional mobile phone based Instant Messaging by the end customers from a mobile or PDA device. When the customer sends the Instant Messaging to the mobile and online service platform, the centralized server will be able to receive the Instant Message, and then decode the message, and select the request information to the customers to help him/her to decide which mobile or online request or what types of mobile or online request should be sent on behave of him or her. If the information is not sufficient to help the consumer to make the final decision, new instant message will be sent to the customer to ask for more input or clarifications, or sent more requested information to the customer, so he/she can make a decision. Once the customer has decided what he/she needs and confirmed to the mobile or the online service platform, the mobile and the online service platform will then send the mobile or the online request on behave of him to the business owners (or restaurants) to request the mobile or online service, and at the same time, send the instant message back to the customer to copy him/her as well, as the proof of mobile and online request and also as the information for him/her to follow up accordingly.