INTERNET PROTOCOL RADIO DISPATCH SYSTEM AND METHOD

• US 20090168685A1
• Filed: 12/19/2008
• Published: 07/02/2009
• Est. Priority Date: 04/01/2005
• Status: Active Grant

• Current Assignee: Motorola Solutions Connectivity Incorporated (Motorola Solutions, Inc.)
• Original Assignee: CML Emergency Services, Inc.
• Inventors: Olivier, Pierre, Roberts, Douglas Gordon
• Granted Patent: US 8,194,647 B2
• Time in Patent Office: Days
• US Class Current: 370/312
• CPC Class Codes: H04H 20/57 for mobile receivers
• CPC Class Codes: H04L 12/189 in combination with wireless systems selective distribution or broadcast in wireless communication networks H04W4/06
• CPC Class Codes: H04L 61/5069 for group communication, multicast communication or broadcast communication
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 80/00 Wireless network protocols or protocol adaptations to wireless operation
• CPC Class Codes: H04W 92/02 Inter-networking arrangements

Abstract

A method and system for dispatching calls using a packet network is disclosed. The use of distributed call management modules, enables various communication systems, such as RF and PSTN systems, to communicate with each other over the IP network. Audio devices from the various communication systems are each assigned an IP multicast group. Distributed call management modules convert signals from the audio devices into IP packets and transmit the IP packets to designated IP multicast groups over the IP network.

Claims

1. A distributed dispatch control system configured to use a packet network in providing audio and signaling connectivity to a plurality of audio devices, the system comprising:

a plurality of distributed call management modules, each distributed call management module being adapted to serve a respective audio device and each distributed call management module having a respective group address for said audio device;

each distributed call management module configured to convert audio and signaling from the respective audio device into packets for distribution through the packet network using the respective group address for receipt by a distributed call management modules monitoring the group address; and

each distributed call management module configured to;

receive packets addressed to the at least one selected group address and convert such packets to audio and signaling for distribution to the audio device,

wherein each distributed call management module is configured to perform arbitration functions for the audio device that the distributed call management module is serving by;

receiving one or more acceptances of a received call from respective audio devices, at least one of the respective audio devices comprising operator workstations;

selecting at least one of the operator workstations to handle the call; and

granting access to transmit audio data received from the served audio device to the selected operator workstation.

2. The distributed dispatch control system according to claim 1 wherein at least some of the distributed call management modules serve multiple audio devices.

3. The distributed dispatch control system according to claim 1, wherein the at least one audio device comprises at least one telephony unit.

4. The distributed dispatch control system according to claim 3, wherein the at least one telephony unit is a PSTN (Public Switched Telephone Network) telephone unit.

5. The distributed dispatch control system according to claim 7, wherein the packet network is an IP (Internet Protocol) network.

6. The distributed dispatch control system according to claim 3, wherein the at least one telephony unit is an IP (Internet Protocol) based telephony unit.

7. The distributed dispatch control system according to claim 1, further comprising the packet network.

8. The distributed dispatch control system according to claim 1, wherein originating a call from the served audio device comprises communicating audio packets for a call to a plurality of audio devices.

9. The distributed dispatch control system according to claim 1, wherein the selected operator workstation broadcasts to other channels, and the distributed call management module responsible for the selected operator workstation subscribes to the IP multicast groups of the other channels and sends the IP packets to all of the distributed call management modules responsible for the channels that the selected operator workstation chose.

10. The distributed dispatch control system according to claim 1, wherein each distributed call management module is further configured to perform arbitration functions for the audio device that the distributed call management module is serving by:

originating a call;

receiving one or more acceptances of the call from respective audio devices;

selecting one of the audio devices to handle the call.

11. The distributed dispatch control system according to claim 1, further comprising the plurality of audio devices.

12. The distributed dispatch control system according to claim 1, wherein the respective group addresses are IP multicast group addresses.

13. The distributed dispatch control system according to claim 1, wherein each distributed call management module comprises a software module operating on dedicated hardware.

14. The distributed dispatch control system according to claim 1, wherein each distributed call management module comprises a software module operating on a computer.

15. The distributed dispatch control system according to claim 1, wherein each distributed call management module comprises:

an audio processing engine for converting the audio and signaling from the respective at least one audio device to a protocol understandable by the packet network and for converting signals from the packet network to audio and signaling understandable by the respective at least one audio device;

a call and management processing engine for directing the converted audio and signaling to the respective group address; and

a packet processor for encoding the converted audio and signaling as packets and for decoding packets received from the packet network, said packet processor configured to send and receive packets over the packet network.

16. The distributed dispatch control system according to claim 1, wherein the distributed call management module is configured to convert said received packets using MGCP (Media Gateway Control Protocol).

17. The distributed dispatch control system according to claim 1, wherein the distributed call management module is configured to convert said received packets using MEGACO (Media Gateway Control) protocol.

18. The distributed dispatch control system according to claim 1, wherein the distributed call management module is configured to convert said received packets using H.323 protocol.

19. The distributed dispatch control system according to claim 1, wherein the distributed call management module is configured to convert said received packets using SIP protocol.

20. The distributed dispatch control system according to claim 1, wherein the distributed call management module is configured to convert said audio and signaling using any one of G. 711, G. 723.1, G. 729, GSM, IMBE and TETRA protocols.

21. The distributed dispatch control system according to claim 1, wherein configuration of any audio device is possible without system interruption.

22. The distributed dispatch control system according to claim 1, wherein failure of any one distributed call management module will only affect the operation of said failed distributed call management module.

23. The distributed dispatch control system according to claim 1, wherein at least one audio device has access to only a predefined subset of system resources.

24. The distributed dispatch control system according to claim 1, configured for use with the plurality of audio devices comprising at least one radio unit and at least one operator workstation.

25. The distributed dispatch control system according to claim 24, wherein each distributed call management module serving an operator workstation is configured to monitor a plurality of group addresses each associated with a radio channel.

26. The distributed dispatch control system according to claim 24, wherein at least one radio unit is an Internet Protocol based radio unit.

27. The distributed dispatch control system according to claim 24, wherein the at least one operator workstation comprises at least one remote operator workstation is connected over a public network.

28. The distributed dispatch control system according to claim 24, wherein call processing for a call originated by the at least one radio unit comprises:

transmitting via packets for the call on the respective group address;

monitoring, using at least one operator workstation, the respective group address responding to an acceptance of the call, and selecting one of the one or more operator workstations to handle the call.

29. A distributed call management module for use in a radio dispatch system, said distributed call management module comprising:

an audio processing engine for converting an audio signal from an audio device to a packet signal;

a call and management processing engine for directing the packet signal to a multicast group address; and

a packet processor for encoding the packet signal as multicast packets and for decoding multicast packets from the packet network, said packet processor configured to send and receive packets over the packet network,

wherein each distributed call management module is configured to perform arbitration functions for the audio device that the distributed call management module is serving by;

receiving a call from the served audio device;

communicating audio data of the call from the served audio device to the group address;

receiving one or more acceptances of the call from respective audio devices, at least one of the respective audio devices comprising operator workstations;

selecting one of the operator workstations to handle the call;

granting access to transmit audio data received from the served audio device to the selected operator workstation; and

denying access to transmit audio data to the other accepting operator work stations.

30. The distributed call management module of claim 29, wherein the audio processing engine is configured to convert a packet signal from the packet network into an audio signal understandable by the audio device.

31. The distributed call management module according to claim 29, wherein originating a call from the served audio device comprises communicating audio packets for a call to a plurality of audio devices.

32. The distributed call management module according to claim 29, wherein the grant and denials are processed by at least one operator workstation, and an appropriate indicator comprises an audio or visual signal.

33. The distributed call management module according to claim 29, wherein the selected operator workstation wishes to broadcast to other channels, and the distributed call management module responsible for the selected operator workstation subscribes to the IP multicast groups of the other channels and sends the IP packets to all of the distributed call management modules responsible for the channels that the selected operator workstation chose.

34. The distributed call management module of claim 29, wherein the call and management processing engine also directs audio signals to the audio device.

35. The distributed call management module of claim 29, further comprising a software module operating on dedicated hardware.

36. The distributed call management module of claim 29, further comprising a software module operating on a computer.

37. A method of dispatching a call between audio devices, said audio devices being connected to a packet network, said method comprising:

assigning multicast group addresses to each audio device;

receiving a call from the served audio device;

communicating audio data of the call from the served audio device to the group address;

receiving one or more acceptances of the call from respective audio devices, at least one of the respective audio devices comprising operator workstations;

selecting one of the operator workstations to handle the call;

granting access to transmit audio data received from the served audio device to the selected operator workstation;

denying access to transmit audio data to the other accepting operator work stations,

converting a call from a first audio device to packets; and

transmitting the packets to the multicast group address of the first audio device.

38. The method according to claim 37, further comprising converting the packets into a format understandable by a second audio device.

39. The method of claim 37, wherein the assigning comprises assigning a unique IP multicast group address to each audio device.

40. The method of claim 37, further comprising assigning a status IP multicast group address for transmission of status information.

41. The method of claim 37, wherein assigning the multicast group addresses comprises statically defining the multicast group addresses.

42. The method of claim 37, wherein assigning the multicast group address comprises assigning a separate multicast group address to each audio device.

43. The method of claim 37, wherein originating a call from the served audio device comprises communicating audio packets for a call to a plurality of audio devices.

44. The method of claim 37, wherein the grant and denials are processed by at least one operator workstation, and an appropriate indicator comprises an audio or visual signal.

45. The method of claim 37, wherein the selected operator workstation wishes to broadcast to other channels, and the distributed call management module responsible for the selected operator workstation subscribes to the IP multicast groups of the other channels and sends the IP packets to all of the distributed call management modules responsible for the channels that the selected operator workstation chose.

46. The method according to claim 37, further comprising:

subscribing a second audio device to the multicast group of the first audio device;

converting a call from the second audio device to second packets;

transmitting the second packets to the multicast group address of the second audio device.

47. The method according to claim 46, further comprising:

subscribing a third audio device to the multicast groups of the first and second audio devices;

converting a call from the third audio device to third packets; and

transmitting the third packets to the multicast group address of the third audio device.

48. A distributed dispatch control system configured to use a packet network in providing audio and signaling connectivity to a plurality of audio devices, the system comprising:

a plurality of distributed call management modules, each distributed call management module being adapted to serve a respective audio device and each distributed call management module having a respective group address for each audio device, wherein each distributed call management module is configured to;

convert audio and signaling from the respective audio device into packets for distribution through the packet network using the respective group address for receipt by any distributed call management module monitoring the group address;

reconfigure the respective audio device without system interruption;

add an additional audio device without system interruption; and

restart without restarting the entire dispatch system wherein a failure of a distributed call management module only affects the behavior of that particular distributed call management module.

49. A distributed dispatch control system, configured to use a packet network in providing audio and signaling connectivity to a plurality of audio devices, the system comprising:

a plurality of distributed call management modules, each distributed call management module being adapted to serve a respective audio device and each distributed call management module having a respective group address for each audio device, wherein each distributed call management module is configured to;

convert audio and signaling from the respective audio device into packets for distribution through the packet network using the respective group address for receipt by any distributed call management modules monitoring the group address;

receive packets addressed to the at least one selected group address and convert such packets to audio and signaling for distribution to the audio device,

perform arbitration functions for the audio device that the distributed call management module is serving by;

receiving one or more acceptances of a received call from respective audio devices, each of the respective audio devices comprising operator workstations;

performing arbitration according to preset rules to determine which caller is granted access;

performing a pre-emption of the caller designated by the arbitration by designating a different caller with higher priority access,

wherein priorities for callers on a channel are set by an administrative interface.