VEHICLE EMERGENCY CALL HANDLING AND ROUTING TO PSAPS
First Claim
1. A method of facilitating emergency calls from a vehicle, the steps comprising:
- (a) initiating an emergency call;
(b) transmitting vehicle data during the emergency call;
(c) locating an appropriate public safety access point PSAP based on the vehicle data;
(d) forwarding the emergency call to the PSAP using voice over internet protocol (VoIP); and
(e) providing vehicle information electronically to the PSAP concurrently with the emergency call.
13 Assignments
0 Petitions
Accused Products
Abstract
A method of facilitating emergency calls from a vehicle includes receiving a call, transmitting data from a vehicle telematics unit to a call center, obtaining the location of the vehicle at the call center, determining at the call center that emergency help is needed, accessing an emergency routing database and, using the vehicle location, determining a preferred public safety answering point (PSAP), obtaining from the emergency routing database emergency contact information associated with the preferred PSAP, and establishing a three-way conference call between the call center, the vehicle telematics unit, and the preferred PSAP utilizing voice over internet protocol (VoIP). Data such as vehicle location can be transmitted to the PSAP electronically during the forwarded call.
-
Citations
19 Claims
-
1. A method of facilitating emergency calls from a vehicle, the steps comprising:
-
(a) initiating an emergency call; (b) transmitting vehicle data during the emergency call; (c) locating an appropriate public safety access point PSAP based on the vehicle data; (d) forwarding the emergency call to the PSAP using voice over internet protocol (VoIP); and (e) providing vehicle information electronically to the PSAP concurrently with the emergency call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A method of facilitating emergency calls from a vehicle, the steps comprising:
-
(a) establishing an emergency call; (b) transmitting vehicle data to a call center during the emergency call; (c) obtaining the location of the vehicle; (d) determining at the call center to connect the emergency call to a public safety access point (PSAP); (e) accessing PSAP locations from a database; (f) comparing the location of the vehicle to the PSAP locations; (g) identifying a PSAP located nearest the vehicle; (h) providing a communications conduit between a vehicle telematics unit and the identified PSAP via voice over internet protocol (VoIP); and (i) transmitting the vehicle data to the identified PSAP. - View Dependent Claims (10, 11, 12, 13, 14, 15)
-
-
16. A method of facilitating emergency calls from a vehicle, the steps comprising:
-
(a) receiving a call from a vehicle at a call center; (b) transmitting data from a telematics unit in the vehicle to the call center; (c) obtaining the location of the vehicle at the call center; (d) determining at the call center that emergency help is needed; (e) accessing an emergency routing database and, using the vehicle location, determining a preferred public safety answering point (PSAP); (f) obtaining from the emergency routing database emergency contact information associated with the preferred PSAP; and (g) establishing a three-way conference call between the call center, the vehicle telematics unit, and the preferred PSAP, wherein the call utilizes voice over internet protocol (VoIP). - View Dependent Claims (17, 18, 19)
-
Specification