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Apparatus and Methods Incorporating Presence Dynamics

  • US 20090168977A1
  • Filed: 12/27/2007
  • Published: 07/02/2009
  • Est. Priority Date: 12/27/2007
  • Status: Abandoned Application
First Claim
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1. A method for enhancing connect probability in outbound calling, comprising steps of:

  • (a) collecting presence data related to web activity over time for a plurality of persons and storing the presence data for each person associated with at least one contact address for the person;

    (b) selecting a person or address for an outbound call; and

    (c) consulting the stored presence data, and upon finding presence data associated with the person or address selected, considering the presence data in making the call.

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