ACQUISITION OF A VOICE SIGNATURE FOR STATUS TRACKING AND PROOF OF DELIVERY OF SHIPPED GOODS
First Claim
1. A method comprising:
- initiating a call between a remote user and a shipment tracking system;
associating the call with a shipment;
determining a status of the shipment;
assigning a time stamp to the call;
acquiring a voice signature during the call;
storing the voice signature to the remote tracking system wherein the voice signature is associated with the shipment, shipment status and time stamp;
transforming the voice signature to text, wherein the text is associated with the voice signature; and
providing an electronic shipment status based on the voice recording, text associated with the voice signature, the shipment, shipment status and time stamp, caller ID, exception type and exception details voice recording.
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Accused Products
Abstract
A method used in the acquisition of a voice signature associated with the status or tracking of shipped goods is provided. The method includes initiating a call and/or data communication between a remote user and/or device and a shipment tracking system and vice versa. The call and/or data communication is then associated with a shipment. A status of the shipment is determined and a time stamp is assigned to the call. A digital voice recording is generated and if a delivery event a voice signature is acquired during the call. The voice signature is stored to the remote tracking system wherein the voice signature is associated with the shipment, shipment status and time stamp. The voice signature is transformed to text, wherein the text is associated with the voice signature. Finally an electronic shipment status based on the voice signature, text associated with the voice signature, the shipment, shipment status and time stamp is provided. The location of the event is acquired via GPS and/or cellular tower servicing the device, location, and or transforming the voice recording of an event into a latitude and longitude location and or town, city, state and/or country of event
34 Citations
23 Claims
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1. A method comprising:
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initiating a call between a remote user and a shipment tracking system; associating the call with a shipment; determining a status of the shipment; assigning a time stamp to the call; acquiring a voice signature during the call; storing the voice signature to the remote tracking system wherein the voice signature is associated with the shipment, shipment status and time stamp; transforming the voice signature to text, wherein the text is associated with the voice signature; and providing an electronic shipment status based on the voice recording, text associated with the voice signature, the shipment, shipment status and time stamp, caller ID, exception type and exception details voice recording. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method comprising:
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initiating a call using a wireless terminal between a first user and a remote tracking system; determining the location of the wireless terminal; providing the location of the wireless terminal to an application executed on the wireless terminal; converting the location of the wireless terminal to a series of tones or digital data using the application; transmitting the location of the wireless terminal as a series of tones to the remote tracking system during the call; and assigning a time stamp and location stamp to the call, the location stamp based on the series of tones received by the remote tracking system; and storing the time stamp and location stamp information associated with the call to the remote tracking system. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A shipment tracking system comprising:
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a network based remote tracking system executed on a remote server, the remote tracking system operable to generate a shipping order associated with the shipment; a delivery network operable to receive, transport and deliver the goods; at least one wireless terminal, wherein a call may be established between the at least one wireless terminal and the remote tracking system, wherein a user may provide shipment status information associated with the shipment to the remote tracking system in response to a prompts from the remote tracking system during the call, wherein the shipment status information comprises; a shipment identifier associated with the shipment; a status of the shipment; a time stamp of the call; a caller ID associated with the call; a voice recording; a location of the shipment; the remote tracking system operable to; store shipment status information; transform the voice signature to text, wherein the text is associated with the voice signature; and provide an electronic shipment status based on the shipment status information. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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23. A method comprising:
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initiating an automated data communication between a remote tracking system and a tracking system locating device; receiving a query from the remote tracking system at the tracking system locating device, the tracking system locating device located proximate to freight; prompting an application executed on the tracking system locating device to determine the tracking system locating device'"'"'s location; and responding to the remote tracking system with a data communication comprising shipment information associated with the freight, the shipment information comprising status, time stamp, location information and a caller ID of device.
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Specification