METHOD AND SYSTEM FOR PROVIDING ADVISORY INFORMATION TO A FIELD SERVICE PROVIDER
First Claim
1. A method comprising:
- receiving collected data associated with a utility device maintained at a destination location, the collected data associated with one of a plurality of data types;
analyzing the collected data against at least one advisory rule corresponding to the associated one of the plurality of data types;
generating data conclusions based on the analysis of the collected data;
mapping the data conclusions to advisory information;
storing the advisory information in a storage module for subsequent access by the field service providers, wherein the storage module comprises a plurality of data type records, the advisory information being categorized in the plurality of data type records based on the data type of the collected data from which the advisory information is derived;
receiving a request from a specific field service provider for presentation of advisory information, the request comprising a provider identification code associated with the specific field service provider and representative of a specific data type of advisory information that the specific field service provider is authorized to access;
in response to receipt of the request, retrieving advisory information from a specific data type record of the storage module based on the provider identification code; and
presenting the retrieved advisory information to the specific field service provider through the network device.
1 Assignment
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Accused Products
Abstract
A network advisory system that provides advisory information to a field service provider is disclosed. The network advisory system receives collected data from one or more destination facilities and analyzes the information to generate advisory information. The advisory information is used by the field service provider to provide a service at the destination facility. The field service provider may receive the advisory information while in transit to the destination facility or while located at a destination facility. The field service provider receives the advisory information through a network connection. The network connection may be either a wireless connection or a land-based connection.
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Citations
22 Claims
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1. A method comprising:
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receiving collected data associated with a utility device maintained at a destination location, the collected data associated with one of a plurality of data types; analyzing the collected data against at least one advisory rule corresponding to the associated one of the plurality of data types; generating data conclusions based on the analysis of the collected data; mapping the data conclusions to advisory information; storing the advisory information in a storage module for subsequent access by the field service providers, wherein the storage module comprises a plurality of data type records, the advisory information being categorized in the plurality of data type records based on the data type of the collected data from which the advisory information is derived; receiving a request from a specific field service provider for presentation of advisory information, the request comprising a provider identification code associated with the specific field service provider and representative of a specific data type of advisory information that the specific field service provider is authorized to access; in response to receipt of the request, retrieving advisory information from a specific data type record of the storage module based on the provider identification code; and presenting the retrieved advisory information to the specific field service provider through the network device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system comprising:
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a data collector that receives collected data associated with a utility device maintained at a destination location, the collected data associated with one of a plurality of data types; an intelligence module that analyzes the collected data against at least one advisory rule corresponding to the associated one of the plurality of data types and generates data conclusions based on the analysis of the collected data; a mapping module that maps the data conclusions to advisory information; a storage module that stores the advisory information for subsequent access by the field service providers, wherein the storage module comprises a plurality of data type records, the advisory information being categorized in the plurality of data type records based on the data type of the collected data from which the advisory information is derived; and a communication module that receives a request from a specific field service provider for presentation of advisory information, the request comprising a provider identification code associated with the specific field service provider and representative of a specific data type of advisory information that the specific field service provider is authorized to access, wherein the communication module further retrieves advisory information from a specific data type record of the storage module based on the provider identification code and presents the retrieved advisory information to the specific field service provider. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22)
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Specification