METHOD FOR SOLVING APPLICATION FAILURES USING SOCIAL COLLABORATION

• US 20090171935A1
• Filed: 12/28/2007
• Published: 07/02/2009
• Est. Priority Date: 12/28/2007
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Ward, Paul Andrew, Quan, Kevin, Birsan, Valentina, Litolu, Marin
• Granted Patent: US 7,904,403 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques

Abstract

A computer-implemented method, system and computer usable program code for solving an application failure using social collaboration are provided. A search request to search a central repository of knowledge is received. The search request comprises a user identity and an application failure problem to be solved. The central repository of knowledge comprises data regarding attempts to solve an application failure problem compiled from registered users of the central repository of knowledge. A determination is made as to whether the application failure problem to be solved exists in the central repository. If the application failure problem to be solved exists within the central repository, search results for previous attempts at solving the application failure problem are collected. The search results are ranked based on a frequency of access and feedback from users and are grouped according to social groupings defined by the requester. The results are displayed to a requester.

Claims

1. A computer-implemented method for solving an application failure using social collaboration, the computer-implemented method comprising:

receiving a search request from a requester to search a central repository of knowledge, wherein the search request comprises a user identity and an application failure problem to be solved, and wherein the central repository of knowledge comprises data regarding at least one previous attempt to solve an application failure problem compiled from registered users of the central repository of knowledge;

determining whether the application failure problem to be solved exists in the central repository;

responsive to a determination that the application failure problem to be solved exists in the central repository, collecting search results for at least one previous attempt to solve the application failure problem, wherein the search results comprise a universal resource locator;

grouping the search results into a plurality of groups of search results corresponding to social groupings defined by the requester, to form grouped search results; and

displaying the grouped search results to the requester.

2. The computer-implemented method of claim 1, further comprising:

ranking the grouped search results within each group of the plurality of groups.

3. The computer-implemented method of claim 2, wherein ranking the grouped search results is based on feedback regarding the search results received from the registered users.

4. The computer-implemented method of claim 3, wherein the feedback regarding the search results comprises a frequency of access of a universal resource locator by the registered users.

5. The computer-implemented method of claim 3, wherein the feedback regarding the search results comprises feedback from a registered user.

6. The computer-implemented method of claim 1, wherein the plurality of groups corresponding to social groupings defined by the requester comprises:

one or more groups of registered users designated as peers of the requester;

one or more groups of registered users designated as team members of the requester; and

a group of registered users designated as others.

7. The computer-implemented method of claim 1, further comprising:

reviewing the grouped results by the requester;

selecting a result from the grouped results;

attempting a solution based on the selected result;

responsive to attempting to solve the application failure problem, collecting results selected by the requester, forming collected results;

presenting the collected results to the requester; and

receiving input from the requester, wherein the input comprises feedback regarding universal resource locators selected by the requester.

8. A computer program product comprising:

a computer recordable medium having computer usable program code for solving an application failure using social collaboration, the computer program product comprising;

computer usable program code for receiving a search request from a requestor to search a central repository of knowledge, wherein the search request comprises a user identity and an application failure problem to be solved, and wherein the central repository of knowledge comprises data regarding at least one previous attempt to solve an application failure problem compiled from registered users of the central repository of knowledge;

computer usable program code for determining whether the application failure problem to be solved exists in the central repository;

computer usable program code, responsive to a determination that the application failure problem to be solved exists in the central repository, for collecting search results for at least one previous attempt to solve the application failure problem, wherein the search results comprise a universal resource locator;

computer usable program code for grouping the search results into a plurality of groups corresponding to social groupings defined by the requester, to form grouped search results; and

computer usable program code for displaying the grouped search results to the requester.

9. The computer program product of claim 8, further comprising:

computer usable program code for ranking the grouped search results within each group of the plurality of groups.

10. The computer program product of claim 9, wherein ranking the grouped search results is based on feedback regarding the search results received from the registered users.

11. The computer program product of claim 10, wherein the feedback regarding the search results comprises a frequency of access of a universal resource locator by the registered users.

12. The computer program product of claim 10, wherein the feedback regarding the search results comprises feedback from a registered user.

13. The computer program product of claim 8, wherein the plurality of groups corresponding to social groupings defined by the requester comprises:

one or more groups of registered users designated as peers of the requester;

one or more groups of registered users designated as team members of the requester; and

a group of registered users designated as others.

14. The computer program product of claim 8, further comprising:

computer usable program code for reviewing the grouped results by the requester;

computer usable program code for selecting a result from the grouped results;

computer usable program code for attempting a solution based on the selected result;

computer usable program code, responsive to attempting to solve the application failure problem, for collecting results selected by the requester, forming collected results;

computer usable program code for presenting the collected results to the requester; and

computer usable program code for receiving input from the requester, wherein the input comprises feedback regarding universal resource locators selected by the requestor.

15. A data processing system for solving an application failure using social collaboration, the data processing system comprising:

a bus;

a communications unit connected to the bus;

a storage device connected to the bus, wherein the storage device includes computer usable program code; and

a processor unit connected to the bus, wherein the processor unit executes the computer usable program code to receive a search request from a requester to search a central repository of knowledge, wherein the search request comprises a user identity and an application failure problem to be solved, and wherein the central repository of knowledge comprises data regarding at least one previous attempt to solve an application failure problem compiled from registered users of the central repository of knowledge;

determine whether the application failure problem to be solved exists in the central repository;

responsive to a determination that the application failure problem to be solved exists in the central repository, collect search results for at least one previous attempt to solve the application failure problem, wherein the search results comprise a universal resource locator;

group the search results into a plurality of groups corresponding to social groupings defined by the requester, to form grouped search results; and

display the grouped search results to the requester.

16. The data processing system of claim 15, wherein the processor further executes computer usable program code to rank the grouped search results within each group of the plurality of groups.

17. The data processing system of claim 16, wherein ranking the grouped search results is based on feedback regarding the search results received from the registered users.

18. The data processing system of claim 17, wherein the feedback regarding the search results comprises a frequency of access of a universal resource locator by the registered users.

19. The data processing system of claim 17, wherein the feedback regarding the search results comprises feedback from a registered user.

20. The data processing system of claim 15, wherein the plurality of groups corresponding to social groupings defined by the requester comprises:

one or more groups of registered users designated as peers of the requester;

one or more groups of registered users designated as team members of the requester; and

a group of registered users designated as others.