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CALL TRANSFER BETWEEN DIFFERING EQUIPMENT

  • US 20090175437A1
  • Filed: 01/08/2008
  • Published: 07/09/2009
  • Est. Priority Date: 01/08/2008
  • Status: Abandoned Application
First Claim
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1. A method of transferring a communication session from a first call center to a second call center, the first call center including a first call management device and one or more agent communication terminals, and the second call center including a second call management device different from the first call management device and one or more agent communication terminals, said method comprising:

  • connecting at least one telephone call from a customer using the first call management device of the first call center platform to an agent communication terminal of the first call center;

    producing a webpage of contact information associated with the customer by the first call management device;

    accessing the webpage by the second call management device;

    connecting an agent communication terminal of the second call center to the customer by the second call management device; and

    transferring the customer from the agent communication terminal of the first call center to the agent communication terminal of the second call center.

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