Telecommunications-Based Social-Trust Networks

• US 20090177604A1
• Filed: 01/03/2008
• Published: 07/09/2009
• Est. Priority Date: 01/03/2008
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Alperin, Jonathan
• Granted Patent: US 7,941,388 B2
• Time in Patent Office: Days
• US Class Current: 706/46
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation

Abstract

A method of facilitating the construction, maintenance, and usage of social-trust networks is disclosed. The illustrative embodiment monitors the call processing details of communication events between users of a telecommunications system as the basis for estimating whether or not a relationship exists between the users that can be exploited in a social-trust network. This is possible because the call processing details of communication events between users is an excellent indicator of the nature of the relationship between users. For example, if Alice calls Brian three times a day on average, including nights, weekends, and holidays, and Brian answers Alice'"'"'s calls quickly and returns her unanswered calls quickly, then it is reasonable to infer that Alice and Brian have a relationship that is substantial enough to be used in a social-trust network.

Claims

1. A method comprising:

generating a first influence inference based on at least one communication event between a initiating user and a intermediary user;

generating a second influence inference based on at least one communication event between the intermediary user and a target user; and

generating an introduction chain from the initiating user to the target user via the intermediary user based on the first influence inference and the second influence inference.

2. The method of claim 1 further comprising:

establishing a communication event between the initiating user and the intermediary user;

receiving an indication that the intermediary user will communicate with the target user on behalf of the initiating user; and

establishing a communication event between the intermediary user and the target user.

3. The method of claim 2 further comprising:

receiving an indication that the target user will communicate with the initiating user; and

establishing a communication event between the initiating user and the target user.

4. The method of claim 1 wherein the first influence inference is based, at least partially, on the frequency of communication events between the initiating user and the intermediary user.

5. The method of claim 1 wherein the first influence inference is based, at least partially, on the number of communication events between the initiating user and the intermediary user.

6. The method of claim 1 wherein the first influence inference is based, at least partially, on the direction of communication events between the initiating user and the intermediary user.

7. The method of claim 1 wherein the first influence inference is based, at least partially, on the latency of answering communication events between the initiating user and the intermediary user.

8. The method of claim 1 wherein the first influence inference is based, at least partially, on the latency of returning communication events between the initiating user and the intermediary user.

9. The method of claim 1 wherein the first influence inference is based, at least partially, on the calendrical time of communication events between the initiating user and the intermediary user.

10. A method comprising:

receiving an indication that an initiating user desires to communicate with a target user;

generating an introduction chain from the initiating user to the target user via a intermediary user based on (1) a first influence inference of communication events between the initiating user and the intermediary user, and (2) a second influence inference of communication events between the intermediary user and the target user; and

establishing a communication event between the initiating user and the intermediary user.

11. The method of claim 10 wherein the first influence inference is based, at least partially, on the frequency of communication events between the initiating user and the intermediary user.

12. The method of claim 10 wherein the first influence inference is based, at least partially, on the number of communication events between the initiating user and the intermediary user.

13. The method of claim 10 wherein the first influence inference is based, at least partially, on the direction of communication events between the initiating user and the intermediary user.

14. The method of claim 10 wherein the first influence inference is based, at least partially, on the latency of answering communication events between the initiating user and the intermediary user.

15. The method of claim 10 wherein the first influence inference is based, at least partially, on the latency of returning communication events between the initiating user and the intermediary user.

16. The method of claim 10 wherein the first influence inference is based, at least partially, on the calendrical time of communication events between the initiating user and the intermediary user.

18. The method of claim 10 wherein the first influence inference is based, at least partially, on the number of communication events between the initiating user and the intermediary user.

19. The method of claim 10 wherein the first influence inference is based, at least partially, on the direction of communication events between the initiating user and the intermediary user.

20. The method of claim 10 wherein the first influence inference is based, at least partially, on the latency of returning communication events between the initiating user and the intermediary user.

17. A method comprising:

generating a first influence inference based on at least one communication event between an initiating user and a intermediary user based on the number of communication events between the initiating user and the intermediary user;

generating a second influence inference based on at least one communication event between the intermediary user and a target user based on the number of communication events between the intermediary user and the target user;

receiving an indication that an initiating user desires to communicate with the target user;

generating an introduction chain from the initiating user to the target user via a intermediary user based on (1) the first influence inference, and (2) the second influence inference.