Method for Improving Customer Satisfaction

• US 20090182617A1
• Filed: 01/15/2008
• Published: 07/16/2009
• Est. Priority Date: 01/15/2008
• Status: Abandoned Application

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Turner, Michael K., Decker, Mark E.
• Application Number:
  US12/014,390
• Publication Number:
  US 20090182617A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method for optimizing a process utilized in providing a service to a customer is disclosed in which the series of steps involved in the process are first identified. Each process step is then tracked and the tracked steps are analyzed to determine if the process can be improved.

Claims

1. A method for optimizing a process for providing a service to a customer comprising:

identifying a series of process steps;

tracking the series of process steps; and

analyzing the series of process steps to determine if the process can be improved.

2. The method of claim 1, wherein analyzing the series of process steps comprises one of:

determining if any of the steps can be eliminated;

determining if any of the steps can be performed faster;

or determining if any of the steps can be consolidated.

3. The method of claim 1, further comprising:

developing a first optimized process;

developing a second optimized process; and

comparing the first and the second optimized process to select a process which maximizes service value to a customer.

4. The method of claim 3, wherein comparing the first optimized process and the second optimized process comprises:

determining a number of steps involved in the first and the second optimized process;

determining the amount of time to complete the first and the second optimized process; and

balancing the number of steps and the amount of time for the first and the second optimized process.

5. The method of claim 1, wherein the service is providing a customer with an information handling system.

6. The method of claim 5, wherein the information handling system comprises a server.

7. A method for providing a service to a customer comprising:

identifying a first process for providing the service to a customer;

identifying a second process for providing the service to the customer; and

comparing the first and the second process to determine an optimal process for providing the service.

8. The method of claim 7, wherein comparing the first process and the second process comprises:

determining a number of steps involved in the first and the second process;

determining an amount of time elapsed to complete the first and the second process;

balancing the number of steps and the amount of time for the first and the second process.

9. A method of delivering an information handling system to a customer comprising:

receiving a customer order for a first number of information handling systems;

determining a second number corresponding to the customer'"'"'s projected need for information handling systems; and

providing the customer with a number of information handling systems equal to the sum of the first and the second numbers.

10. The method of claim 9, further comprising maintaining a record of the customer ordering history.

11. The method of claim 10, wherein the customer ordering history comprises one of a number of information handling systems ordered by the customer or a configuration of the information handling systems ordered by the customer.

12. The method of claim 11, wherein determining the second number comprises:

retrieving the customer ordering history; and

projecting the customer'"'"'s future need based on the customer ordering history.

13. The method of claim 9, wherein the information handling systems are servers.

14. The method of claim 13, wherein providing the customer with a server comprises:

assembling the server hardware components; and

configuring the server software components;

15. The method of claim 14, wherein configuring the server software components comprises:

retrieving the customer ordering history;

analyzing the customer ordering history to identify software components desired by the customer; and

configuring the server with the desired software components.