Method for Improving Customer Satisfaction
First Claim
Patent Images
1. A method for optimizing a process for providing a service to a customer comprising:
- identifying a series of process steps;
tracking the series of process steps; and
analyzing the series of process steps to determine if the process can be improved.
7 Assignments
0 Petitions
Accused Products
Abstract
A method for optimizing a process utilized in providing a service to a customer is disclosed in which the series of steps involved in the process are first identified. Each process step is then tracked and the tracked steps are analyzed to determine if the process can be improved.
-
Citations
15 Claims
-
1. A method for optimizing a process for providing a service to a customer comprising:
-
identifying a series of process steps; tracking the series of process steps; and analyzing the series of process steps to determine if the process can be improved. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A method for providing a service to a customer comprising:
-
identifying a first process for providing the service to a customer; identifying a second process for providing the service to the customer; and comparing the first and the second process to determine an optimal process for providing the service. - View Dependent Claims (8)
-
-
9. A method of delivering an information handling system to a customer comprising:
-
receiving a customer order for a first number of information handling systems; determining a second number corresponding to the customer'"'"'s projected need for information handling systems; and providing the customer with a number of information handling systems equal to the sum of the first and the second numbers. - View Dependent Claims (10, 11, 12, 13, 14, 15)
-
Specification