ERROR MANAGEMENT APPARATUS
First Claim
1. A recording medium recording an error management program for managing an error generated in an apparatus, the error management program causing a computer to execute procedures comprising:
- determining whether the error generated in the apparatus is a known error for which an action to cope with has been established;
when the error generated in the apparatus is not determined to be a known error, sorting the error as a new unknown error and determining correlation of the new unknown error with an existing unknown error which has been determined to be an unknown error in the past;
when the presence of the correlation of the new unknown error with the existing unknown error is found, classifying the new unknown error and the existing unknown error into one group;
deciding action priority of the classified unknown error group; and
registering, in an unknown error pool database, the unknown error group for which the action priority has been decided.
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Accused Products
Abstract
A recording medium records an error management program for managing an error generated in an apparatus causes a computer to determine whether the error generated in the apparatus is a known error for which an action to cope with has been established. When the error generated in the apparatus is not determined to be a known error, the error is sorted as a new unknown error, and correlation of the new unknown error with an existing unknown error which has been determined to be an unknown error in the past is determined. When correlation of the new unknown error with the existing unknown error is found, new unknown error and the existing unknown error are classified into one group. Action priority of the classified unknown error group is determined; and the unknown error group for which the action priority has been determined is registered in an unknown error pool database.
39 Citations
12 Claims
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1. A recording medium recording an error management program for managing an error generated in an apparatus, the error management program causing a computer to execute procedures comprising:
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determining whether the error generated in the apparatus is a known error for which an action to cope with has been established; when the error generated in the apparatus is not determined to be a known error, sorting the error as a new unknown error and determining correlation of the new unknown error with an existing unknown error which has been determined to be an unknown error in the past; when the presence of the correlation of the new unknown error with the existing unknown error is found, classifying the new unknown error and the existing unknown error into one group; deciding action priority of the classified unknown error group; and registering, in an unknown error pool database, the unknown error group for which the action priority has been decided. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An error management apparatus comprising:
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a known error determination database storing ID information of individual known errors in a corresponding relation to generated error phenomena and system configurations; an unknown error grouping database storing ID information of individual existing unknown errors in a corresponding relation to generated phenomena of the unknown errors and system configurations; an action priority determination database storing action priorities of individual errors in a corresponding relation to generated error phenomena and system configurations; an unknown error pool database registering unknown error groups; known error determining means for searching the known error determination database and determining whether an error generated in a target apparatus is a known error for which an action to cope with has been established; unknown error correlation determining means for, when the error generated in the target apparatus is not determined to be a known error by the known error determining means, sorting the error as a new unknown error and determining correlation of the new unknown error with an existing unknown error which has been determined to be an unknown error in the past; unknown error grouping means for, when the presence of the correlation of the new unknown error with the existing unknown error is determined by the unknown error correlation determining means, classifying the new unknown error and the existing unknown error into one group and registering the one group in the unknown error grouping database; action priority deciding means for searching the action priority determination database and deciding action priority of the unknown error group which has been classified by the unknown error grouping means and registered in the unknown error grouping database; and unknown error group registering means for registering, in the unknown error pool database, the unknown error group for which the action priority has been decided by the action priority deciding means.
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12. An error management method comprising:
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determining whether an error generated in an apparatus is a known error for which an action to cope with has been established; when the error generated in the apparatus is not determined to be a known error, sorting the error as a new unknown error and determining correlation of the new unknown error with an existing unknown error which has been determined to be an unknown error in the past; when the presence of the correlation of the new unknown error with the existing unknown error is determined, classifying the new unknown error and the existing unknown error into one group; deciding action priority of the classified unknown error group; and registering, in an unknown error pool database, the unknown error group for which the action priority has been decided.
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Specification