METHODS AND APPARATUS TO RECRUIT PERSONNEL

• US 20090187414A1
• Filed: 07/07/2008
• Published: 07/23/2009
• Est. Priority Date: 01/11/2006
• Status: Abandoned Application

• Current Assignee: Nielsen Company (US), LLC
• Original Assignee: Nielsen Company (US), LLC
• Inventors: Camayd-Freixas, Erik, Haskins, Clara Elena, Bluestone, Donna Lynn, Smith, Robert Joseph, Vallar, Kyle Dianne, Skyrme, Pamela Y., Lavrakas, Paul John
• Application Number:
  US12/160,183
• Publication Number:
  US 20090187414A1
• Time in Patent Office: Days
• US Class Current: 705/1.100
• CPC Class Codes: G06Q 50/10 Services

Abstract

Methods and apparatus to recruit personnel are disclosed. A disclosed example recruiting system includes an electronic test administrator to present a test to a candidate and to record at least one of the candidate'"'"'s answers to the test; and a recruiter interface to provide a recruiter with access to the at least one of the candidate'"'"'s answers, to facilitate manual scoring of the at least one of the candidate'"'"'s answers and to receive an assessment of the candidate'"'"'s speaking voice.

Claims

1. A recruiting system comprising:

an electronic test administrator to present a test to a candidate and to record at least one of the candidate'"'"'s answers to the test; and

a recruiter interface to provide a recruiter with access to the at least one of the candidate'"'"'s answers, to facilitate manual scoring of the at least one of the candidate'"'"'s answers and to receive an assessment of the candidate'"'"'s speaking voice;

wherein the recruiter interface comprises a voice and speech prescreening interface to receive the assessment of the candidate'"'"'s speaking voice, and the assessment of the candidate'"'"'s speaking voice includes an assessment of the candidate'"'"'s voice quality, articulation, and expression.

2. A system as defined in claim 1 wherein the test comprises a typing test.

3. A system as defined in claim 2 wherein the typing test comprises:

audibly presenting a phrase to the candidate; and

accepting keyboard entries from the candidate, wherein the candidate is requested to type in the audibly presented phrase.

4. A system as defined in claim 3 wherein the phrase comprises at least one of a name and an address.

5. A system as defined in claim 3 wherein the phrase comprises a first phrase spoken in a first geographic accent, and further comprising:

audibly presenting a second phrase to the candidate; and

accepting keyboard entries from the candidate, wherein the candidate is requested to type in the second phrase, and the second phrase is spoken in a second geographic accent.

6. A system as defined in claim 2 wherein the recruiter interface comprises an assessor to provide a typing evaluation interface to facilitate manual scoring of the typing skills test.

7. A system as defined in claim 6 wherein the assessor classifies the candidate as at least one of recommended or not recommended based on the manual scoring of the typing skills test.

8. A system as defined in claim 1 wherein the test comprises an oral reading skills test.

9. A system as defined in claim 8 wherein the oral reading skills test comprises:

presenting a written passage to the candidate;

recording the candidate reading the passage aloud.

10. A system as defined in claim 9 further comprising an oral reading evaluation interface comprising at least one control to at least one of play or stop the recording of the candidate reading the passage aloud and at least one input field to receive a manual score associated with the recording.

11. A system as defined in claim 10 wherein the manual score comprises a score for at least one of articulation, phrasing, pace or tone.

12. A system as defined in claim 10 further comprising an oral screener to classify the candidate as at least one of recommended or not recommended based on the assessment of the manual score associated with the recording.

13. A system as defined in claim 12 wherein the oral screener is to classify the candidate as at least one of recommended or not recommended by converting the assessment of the manual score associated with the recording to a value and comparing the value to a threshold.

14. A system as defined in claim 1 wherein the test comprises an oral listening skills test.

15. A system as defined in claim 14 wherein the oral listening skills test comprises:

audibly presenting a portion of a conversation to the candidate; and

requesting the candidate to select an appropriate answer from a set of answers.

16. A system as defined in claim 15 wherein at least one of the test administrator and an assessor automatically scores the oral listening skills test.

17. A system as defined in claim 1 wherein the test comprises an oral persuading skills test.

18. A system as defined in claim 17 wherein the oral persuading skills test comprises:

presenting the candidate with a set of written responses;

audibly presenting a portion of a conversation to the candidate;

accepting a selection of one of the written responses by the candidate; and

recording the candidate speaking the selected one of the responses.

19. A system as defined in claim 18 further comprising an oral persuasion evaluation interface comprising at least one control to at least one of play or stop the recording of the candidate speaking the selected one of the responses and at least one input field to receive a manual score associated with the recording.

20. A system as defined in claim 19 wherein the manual score comprises a score for at least one of articulation, phrasing, pace or tone.

21. A system as defined in claim 19 further comprising an oral screener to classify the candidate as at least one of recommended or not recommended based on the assessment of the manual score associated with the recording.

22. A system as defined in claim 21 wherein the oral screener is to classify the candidate as at least one of recommended or not recommended by converting the assessment of the manual score associated with the recording to a first value, combining the first value with a second value associated with an automatic scoring of the selection of the written response to create a composite value, and comparing the composite value to a threshold.

23. A system as defined in claim 1 wherein the assessor classifies the candidate as at least one of recommended or not recommended based on the assessment of the candidate'"'"'s speaking voice.

24. A system as defined in claim 23 wherein the assessor classifies the candidate as at least one of recommended or not recommended by converting the assessment of the candidate'"'"'s speaking voice to a value and comparing the value to a threshold.

25. A system as defined in claim 1 further comprising:

an assessor to automatically score at least one of;

(a) a manual entry of the recruiter, or (b) at least one of the candidate'"'"'s answers;

a scheduler to facilitate scheduling a test session for the candidate;

an oral screener to facilitate scoring a speaking test; and

a recruitment administrator to provide access to data concerning the at least one candidate.

45. A method as defined in claim 2 wherein the candidate is an applicant for a call center position.

26. A method of making a hiring recommendation comprising:

presenting a test to a candidate;

recording at least one of the candidate'"'"'s answers to the test;

providing a recruiter with access to the at least one of the candidate'"'"'s answers;

receiving an assessment of the candidate'"'"'s speaking voice.

27. A method as defined in claim 26 wherein the test comprises a typing test and the typing test comprises:

audibly presenting a phrase to the candidate; and

accepting keyboard entries from the candidate, wherein the candidate is requested to type in the audibly presented phrase.

28. A method as defined in claim 27 wherein the phrase comprises at least one of a name and an address.

29. A method as defined in claim 27 wherein the phrase comprises a first phrase spoken in a first geographic accent, and further comprising:

audibly presenting a second phrase to the candidate; and

accepting keyboard entries from the candidate, wherein the candidate is requested to type in the second phrase, and the second phrase is spoken in a second geographic accent.

30. A method as defined in claim 26 wherein the test comprises a written language skills test.

31. A method as defined in claim 26 wherein the test comprises an oral reading skills test, and the oral reading skills test comprises:

presenting a written passage to the candidate;

recording the candidate reading the passage aloud.

32. A method as defined in claim 31 further comprising presenting an oral reading evaluation interface comprising at least one control to at least one of play or stop the recording of the candidate reading the passage aloud and at least one input field to receive a manual score associated with the recording.

33. A method as defined in claim 32 wherein the manual score comprises a score for at least one of articulation, phrasing, pace or tone.

34. A method as defined in claim 32 further comprising classifying the candidate as at least one of recommended or not recommended based on the assessment of the manual score associated with the recording.

35. A method as defined in claim 34 wherein classifying the candidate as at least one of recommended or not recommended comprises converting the assessment of the manual score associated with the recording to a value and comparing the value to a threshold.

36. A method as defined in claim 26 wherein the test comprises an oral listening skills test, and the oral listening skills test comprises:

audibly presenting a portion of a conversation to the candidate; and

requesting the candidate to select an appropriate answer from a set of answers.

37. A method as defined in claim 26 wherein the test comprises an oral persuading skills test, and the oral persuading skills test comprises:

presenting the candidate with a set of written responses;

audibly presenting a portion of a conversation to the candidate;

accepting a selection of one of the written responses by the candidate; and

recording the candidate speaking the selected one of the responses.

38. A method as defined in claim 37 further comprising presenting an oral persuasion evaluation interface comprising at least one control to at least one of play or stop the recording of the candidate speaking the selected one of the responses and at least one input field to receive a manual score associated with the recording.

39. A method as defined in claim 38 wherein the manual score comprises a score for at least one of articulation, phrasing, pace or tone.

40. A method as defined in claim 38 further comprising classifying the candidate as at least one of recommended or not recommended based on the assessment of the manual score associated with the recording.

42. A method as defined in claim 26 further comprising presenting a voice and speech prescreening interface to receive the assessment of the candidate'"'"'s speaking voice, wherein the assessment of the candidate'"'"'s speaking voice includes an assessment of the candidate'"'"'s voice quality, articulation, and expression.

43. A method as defined in claim 42 further comprising classifying the candidate as at least one of recommended or not recommended based on the assessment of the candidate'"'"'s speaking voice.

44. A method as defined in claim 43 wherein classifying the candidate as at least one of recommended or not recommended comprises converting the assessment of the candidate'"'"'s speaking voice to a value and comparing the value to a threshold.

46. A method of facilitating hiring decisions comprising:

presenting a recruiter with a voice quality grading interface to facilitating evaluating a candidate relative to a voice quality criterion;

determining whether to schedule a test session based on the evaluating of the candidate relative to the voice quality criterion;

receiving the candidate'"'"'s answers to a written test;

automatically scoring the answers to the written test to create an automatic score;

receiving recordings of a candidate'"'"'s spoken answer to an oral skills test;

presenting the recruiter with an interface to enable manual scoring of the spoken answer;

receiving a manual score of the spoken answer; and

making a hiring recommendation based on the automatic score and the manual score.

41. A method as defined in claim 46 wherein classifying the candidate as at least one of recommended or not recommended comprises converting the assessment of the manual score associated with the recording to a first value, combining the first value with a second value associated with an automatic scoring of the selection of the written response to create a composite value, and comparing the composite value to a threshold.

47. An article of manufacture comprising machine accessible instructions which, when executed cause a machine to:

present a test to a candidate;

record at least one of the candidate'"'"'s answers to the test;

provide a recruiter with access to the at least one of the candidate'"'"'s answers;

receive an assessment of the candidate'"'"'s speaking voice.