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Method of Providing Routing Information to Contact Center

  • US 20090190741A1
  • Filed: 01/24/2008
  • Published: 07/30/2009
  • Est. Priority Date: 01/24/2008
  • Status: Abandoned Application
First Claim
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1. A method of routing a contact within a contact center, comprising the steps of:

  • (a) receiving an image at a contact center;

    (b) deriving from said image a contact routing parameter;

    (c) determining an appropriate resource of the contact center to handle a contact relating to said image based at least in part on said routing parameter; and

    (d) routing said contact to said resource of the contact center.

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