Initiating A Service Call For A Hardware Malfunction In A Point Of Sale System
First Claim
1. A method of initiating a service call for a hardware malfunction in a Point Of Sale (‘
- POS’
) system, the POS system having one or more POS controller domains, each POS controller domain composed of a POS controller and one or more POS terminals, the POS controller operatively coupled to a service dispatcher for a hardware service provider through a data communications connection, the method comprising;
detecting, by a POS operating system installed on the POS controller, a hardware error within the POS controller domain, the hardware error described by hardware error data;
notifying, by the POS operating system, an on-site system administrator of the detected hardware error in dependence upon the hardware error data;
generating, by the POS operating system, a service request message in dependence upon the hardware error data; and
transferring, by the POS operating system, the service request message to the service dispatcher, the service dispatcher initiating a service call by the hardware service provider.
2 Assignments
0 Petitions
Accused Products
Abstract
Methods, apparatus, and products are disclosed for initiating a service call for a hardware malfunction in a POS system, the POS system having a POS controller domains, the POS controller domain composed of a POS controller and one or more POS terminals, the POS controller operatively coupled to a service dispatcher for a hardware service provider, that include: detecting, by a POS operating system installed on the POS controller, a hardware error within the POS controller domain, the hardware error described by hardware error data; notifying, by the POS operating system, a system administrator of the detected hardware error in dependence upon the hardware error data; generating, by the POS operating system, a service request message in dependence upon the hardware error data; and transferring, by the POS operating system, the service request message to the service dispatcher, the service dispatcher initiating a service call by the hardware service provider.
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Citations
20 Claims
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1. A method of initiating a service call for a hardware malfunction in a Point Of Sale (‘
- POS’
) system, the POS system having one or more POS controller domains, each POS controller domain composed of a POS controller and one or more POS terminals, the POS controller operatively coupled to a service dispatcher for a hardware service provider through a data communications connection, the method comprising;detecting, by a POS operating system installed on the POS controller, a hardware error within the POS controller domain, the hardware error described by hardware error data; notifying, by the POS operating system, an on-site system administrator of the detected hardware error in dependence upon the hardware error data; generating, by the POS operating system, a service request message in dependence upon the hardware error data; and transferring, by the POS operating system, the service request message to the service dispatcher, the service dispatcher initiating a service call by the hardware service provider. - View Dependent Claims (2, 3, 4, 5, 6)
- POS’
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7. A Point Of Sale (‘
- POS’
) controller for initiating a service call for a hardware malfunction in a POS system, the POS system having one or more POS controller domains, each POS controller domain composed of a POS controller and one or more POS terminals, the POS controller operatively coupled to a service dispatcher for a hardware service provider through a data communications connection, the POS controller comprising a computer processor, a computer memory operatively coupled to the computer processor, the computer memory having disposed within it computer program instructions capable of;detecting, by a POS operating system installed on the POS controller, a hardware error within the POS controller domain, the hardware error described by hardware error data; notifying, by the POS operating system, an on-site system administrator of the detected hardware error in dependence upon the hardware error data; generating, by the POS operating system, a service request message in dependence upon the hardware error data; and transferring, by the POS operating system, the service request message to the service dispatcher, the service dispatcher initiating a service call by the hardware service provider. - View Dependent Claims (8, 9, 10, 11, 12)
- POS’
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13. A computer program product for initiating a service call for a hardware malfunction in a Point Of Sale (‘
- POS’
) system, the POS system having one or more POS controller domains, each POS controller domain composed of a POS controller and one or more POS terminals, the POS controller operatively coupled to a service dispatcher for a hardware service provider through a data communications connection, the computer program product disposed in a computer readable medium, the computer program product comprising computer program instructions capable of;detecting, by a POS operating system installed on the POS controller, a hardware error within the POS controller domain, the hardware error described by hardware error data; notifying, by the POS operating system, an on-site system administrator of the detected hardware error in dependence upon the hardware error data; generating, by the POS operating system, a service request message in dependence upon the hardware error data; and transferring, by the POS operating system, the service request message to the service dispatcher, the service dispatcher initiating a service call by the hardware service provider. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
- POS’
Specification