Method and system for incentive-based knowledge-integrated collaborative change management
First Claim
1. A change management (CM) system for generating and resolving change requests to manage changes to a collaborative project, comprising:
- an integrated database including;
a CM database configured to store the collaborative project and information related to changes to the collaborative project,an incentive accounts database configured to store incentive accounts associated with a plurality of users, anda knowledge database configured to store information sources to help resolve a change request;
a search engine configured to search the integrated database for information related to change requests; and
an interactive social network interface configured to access a plurality of experts over an interactive social network.
3 Assignments
0 Petitions
Accused Products
Abstract
A change management system and method is disclosed. The change management system maintains an integrated database. The integrated database includes a change management database that stores a collaborative project and information related to changes to the collaborative project, a knowledge database that stores information sources to help a user resolve a change request, and an incentive accounts database that stores incentive accounts associated with users of the change management system. The change management system also includes a search engine to search the integrated database for information related to a change request, and an interactive social network interface for accessing experts over an interactive social network. This change management system provides an integrated knowledge management system, support and management of peer interactions over a social network, and an incentive component to encourage productive collaborations.
50 Citations
26 Claims
-
1. A change management (CM) system for generating and resolving change requests to manage changes to a collaborative project, comprising:
-
an integrated database including; a CM database configured to store the collaborative project and information related to changes to the collaborative project, an incentive accounts database configured to store incentive accounts associated with a plurality of users, and a knowledge database configured to store information sources to help resolve a change request; a search engine configured to search the integrated database for information related to change requests; and an interactive social network interface configured to access a plurality of experts over an interactive social network. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A method for change management, comprising:
-
receiving a change request (RQ) in a change management (CM) system; searching for information related to the RQ in an integrated database maintained by the CM system; accessing at least one of a plurality of experts on an interactive social network supported by the CM system via an interactive social network interface of the CM system; and resolving the RQ based on the information in the integrated database and the experts on the interactive social network. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14, 15, 16)
-
-
17. An apparatus, comprising:
-
means for receiving a change request (RQ) in a change management (CM) system; means for searching for information related to the RQ in an integrated database maintained by the CM system; means for accessing at least one of a plurality of experts on an interactive social network supported by the CM system via an interactive social network interface of the CM system; and means for resolving the RQ based on the information in the integrated database and the experts on the interactive social network. - View Dependent Claims (18, 19, 20, 21)
-
-
22. A computer readable medium encoded with computer executable instructions for performing a change management method, the computer executable instructions defining steps comprising:
-
receiving a change request (RQ) in a change management (CM) system; searching for information related to the RQ in an integrated database maintained by the CM system; accessing at least one of a plurality of experts on an interactive social network supported by the CM system via an interactive social network interface of the CM system; and resolving the RQ based on the information in the integrated database and the experts on the interactive social network. - View Dependent Claims (23, 24, 25, 26)
-
Specification