CREATION OF CONTEXT FOR COMMUNICATIONS BASED ON PREVIOUS INTERACTIONS
First Claim
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1. A method comprising:
- receiving an identification (ID) of a person involved in a current communication;
accessing a communication log to determine an active time interval between start and finish times of a previous communication identified by the ID;
accessing a usage log to identify context material utilized during the active time interval; and
providing access to context material while the current communication is ongoing.
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Abstract
In one embodiment, an identification (ID) of a person involved in a current communication is utilized to access a communication log to determine an active time interval of a previous communication with the same person. The active time interval is utilized to identify the context material of the previous communication and access to the context material is provided during the current communication.
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Citations
20 Claims
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1. A method comprising:
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receiving an identification (ID) of a person involved in a current communication; accessing a communication log to determine an active time interval between start and finish times of a previous communication identified by the ID; accessing a usage log to identify context material utilized during the active time interval; and providing access to context material while the current communication is ongoing. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An apparatus comprising:
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means for receiving an identification (ID) of a person involved in a current communication; means for accessing a communication log to determine an active time interval between start and finish times of a previous communication identified by the ID; means for accessing a usage log to identify context material utilized during the active time interval; and means for providing access to context material while the current communication is ongoing. - View Dependent Claims (8, 9, 10, 11, 12)
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13. One or more computer readable media encoded with software comprising computer executable instructions with the software operable to:
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receive an identification (ID) of a person involved in a current communication; access a communication log to determine an active time interval between start and finish times of a previous communication with the person identified by the ID; access a usage log to identify context material utilized during the active time interval; and provide access to context material while the current communication is ongoing. - View Dependent Claims (14, 15, 16, 17, 18)
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19. An apparatus comprising:
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a memory storing program code, a communication log, and a usage log; and a processor, coupled to access the memory, configured to execute the program code to access the communication log to determine an active time interval between start and finish times of a previous communication identified by and identification (ID), to access the usage log to identify context material utilized during the active time interval, and to provide access to context material while the current communication is ongoing. - View Dependent Claims (20)
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Specification