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CREATION OF CONTEXT FOR COMMUNICATIONS BASED ON PREVIOUS INTERACTIONS

  • US 20090193038A1
  • Filed: 01/28/2008
  • Published: 07/30/2009
  • Est. Priority Date: 01/28/2008
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving an identification (ID) of a person involved in a current communication;

    accessing a communication log to determine an active time interval between start and finish times of a previous communication identified by the ID;

    accessing a usage log to identify context material utilized during the active time interval; and

    providing access to context material while the current communication is ongoing.

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